Firework Crazy Avis 

29
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing company. Hired them for our wedding evening. One of the highlights of the day (after the 'I do' of course). The guests loved it, and we were so transfixed by the display the photographers had... Voir plus

Noté 5 sur 5 étoiles

I've been doing displays with fireworks from Fireworks Crazy for over a decade now, but this year they excelled! Great selection on their web page, and a much easier to use discount system for extr... Voir plus

Noté 5 sur 5 étoiles

Brilliant customer service. We were complete numpties and didn't think to measure the length of our garden. Realised one day after the order being placed that we couldn't set off the box we ordered.... Voir plus

Noté 5 sur 5 étoiles

I was looking for a local supplier of fireworks for a home display on New years eve. Found Fireworks Crazy on Google and I liked the site layout and the descriptions of their boxed selections. Ordered... Voir plus

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À propos de l'entreprise

  1. Magasin d'articles de loisirs

Informations provenant de diverses sources externes

Firework Crazy is one of the largest firework retailers in the UK. We service thousands of customers every year through our website and our retail showroom and store. We spend a lot of time each year ensuring that the fireworks we sell are the b...


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4,7

Excellent

TrustScore 4.5 sur 5

29 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(29)

3 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Cancelled order day before New Years…

Cancelled order day before New Years Eve. Didn't make any attempt to correct the mistake they had made. Exceptionally bad customer service. Avoid if you don't want to be disappointed. They forgot to load a number of orders in the delivery van.

30 décembre 2021
Avis spontané
Logo de Firework Crazy

Réponse de Firework Crazy

Unfortunately due to an issue with a vehicle we were unable to complete your delivery. With it being so close to New Years Eve it was impossible to reschedule the delivery. Your order was refunded immediately (within 15 minutes of us being made aware of the issue) so you could make other arrangements.

We apologise for any inconvenience but it was a situation totally out of our control.

Edit. You were given incorrect information by a member of staff this morning. Your order was loaded on the van, but the driver was unable to deliver it.

Noté 2 sur 5 étoiles

Good fireworks and amazingly fast…

Good fireworks and amazingly fast delivery time. Not happy with their customer service. Website stated it was buy one get one free, no one in their company was aware of this promotion. When I got my order and saw missing fireworks I enquired about it and they said they will be happy to compensate. But later called to decline the offer as it was an error on their end. Under the sales of good act I am entitled to the free fireworks but I just decided not to be petty, instead just to leave my experiences here.
As a business you can't just casually make a mistake at the expense of a customer and his expectations, I expected two free fireworks during purchase and was willing to make an hour journey to pick them up.
Again just here sharing my experiences.

Edit: as per your response this is false. I have screenshot of the advertised half price + buy one get one free offer. I am happy to send this to you, I am not unreasonable individual but I do not like being mislead.

Update:
During purchase these items were listed as half price and buy one get one free. After receiving the items I had the free fireworks missing. Under the sales of good act this counts as false advertisement. The listing was changed after I made a phone call enquiry where I spoke to an individual named Phil who acknowledged the promotional offer and later notified me this was a mistake on the companies part. However by law I am entitled to these free fireworks, I am aware of my rights as a consumer. Again I decided not to pursue further and leave my experiences here. What saddens me most is the individual acknowledged it was company mistake but called back to say they can't do anything about it.

I understand mistakes happen, I was simply not happy with the way it was dealt with. You cannot catfish customers with buy one get one free offer then turn around and say my bad, hence why consumer laws are in place. I accept the apology and am would be happy with this refund. Once completed I am happy to adjust my review accordingly.

Apologies there must have been a misunderstanding. I don't have any issues with the products.

Thank you for your time and swift response.

3 août 2021
Avis spontané
Logo de Firework Crazy

Réponse de Firework Crazy

Hi There. Sorry you feel this way. However the website clearly stated that the fireworks were 50% OFF or Half Price and this was the price you paid. Had you paid full price then we would have happily given you the previous buy one get one free promotion, Had the buy one get one free promotion been valid then the free fireworks would have been added to your basket. Essentially both deals are the same. You either pay full price and get one free or you buy them at half price each. Which is what you did. I hope that clarifies things for you.

Update:

My response is not false at all. Everything I stated above is fact. Regardless of whether you have a screen shot or not. The promotion was not valid. Had it been, the free items would have been added to your basket, when they weren’t, you should have contacted us to check this at the point of ordering.

You are more than welcome to return the items for a full refund should you wish.

Mistakes can happen, and I've appologised for this, I have also offered you a full refund. We are under no obligation to provide the goods if an error has been made.

Once you've returned the goods, a full refund will be issued.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, arrived within 48 hours, the fireworks were brilliant as described and certainly put a smile on everyone’s faces, great company would highly recommend

20 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

One of the best fireworks ive seen and brilliant company

Ordered one day before new years eve, frankly, never thought i'd get them in time. Not only did the delivery come early, the quality was brilliant.
One of the best fireworks ive seen in years. Made new years eve fireworks event feel special. Everybody was amazed.
Can't wait for next year, i'll probably double my order.

2 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Perfect fireworks for the occasion

Asked for recommendations for fireworks suitable for a 2 year old’s birthday, ie no loud bangs. The box we received contained traditional fireworks - rockets, Catherine wheel etc - with fairly gentle explosions so was perfect. A very enjoyable and suitable display.

1 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Really good at what they do.

Another order from these guys, fulfilled to perfection. Great prices, quick delivery and most importantly for me, all items in stock. They really are the gold standard in supplying these goods. Even in these sad Covid times, they deliver what they say. Their review nights are great to attend, although, not surprisingly, they had to cancel this year. Nothing too much trouble and a great bunch of guys.

24 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Awesome customer service!

I found this site by chance and was very impressed with the selection and prices. I spent a good amount of time looking around at other sites just in case I could find better but came back to this one as the fireworks just seemed to have a bugger bang for buck plus, other sites send to charge quite a bit extra for delivery.

The order system was easy to use and offers card and paypal, my order arrived the very next day which really impressed me.

The was a slight mix up with the delivery but the guy I spoke to was excellent, very apologetic and had the mix up sorted literally within hours... I really couldn't have asked for more, absolutely brilliant and other stores could learn a lot from these guys!

16 juillet 2019
Avis spontané

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