Firstport Company Avis 38

Absolutely disgusting company. You wait on the phone for nearly an hour and when they do answer you do not get any help from them. I moved into our new property a year ago now and my husband and I and our Solicitors have been waiting for an updated Certificate of compliance to Satisfy the Land Registry this has been going on for a year now and still not received it . We have decided to sell our property as we do not want to pay this company anymore management fees after the way we have been treated. I would avoid anywhere where this company manages the grounds.

I have no words to describe this purportedly property management company and zero stars if possible would be more accurate. No escape from unfortunately but be prepared for inflated bills and incompetent accountancy that leads to additional bills from previous years which should surely be accounted for and if not the shortfall should be met by any reputable company. Consistent complaints remain unanswered even if escalated to senior management who obviously don’t care.
Given any opportunity to change management provider I would not hesitate.

I have owned a flat managed by peveral OM and now first port. Absolute shit the charges go up constantly and recently I presume another Tennent must have raised an issue with billing and we received a 500 refund. The problem is when you look at the invoices they are so complicated to the average person that who knows if we are actually recieving what we are billed for. But either way extortionate. We were being billed for bird boxes in all for helping nature but I’ve never seen any. Unless thats a term used for something else.

Property managers for our development. Experience of dealing with them on so many fronts has been frustrating.

Lived here (Homelawn House) for about 15 months. Good clean well maintained building with good communal places, laundry and gardens. The manager, Joy, is extremely helpful and supportive. There are good social activities and services.

This is my 31st review of FraudPort since April 2025, and I still haven't had any meaningful reply to any of our issues. Many of these reviews have replies to say that the company will respond, but here we are after 9 months and nothing has changed, no response has been provided. The replies on here are untrue, just like the constant lies from the staff.

We're preparing court papers to try and recoup some of our mismanaged funds. We're also in contact with Action Fraud.

Barbara maintains a high standard of maintenance both regarding the property & grounds of Camsell Court.
Residents are kept informed of ongoing issues, events, repairs etc via monthly meetings, a monthly newsletter & diary of events.

Ellie is first class. Hardworking, but always approachable. It makes life so much easier and more enjoyable with someone like this in charge

I reside at Cooper Court, Maldon. I have been a resident since 2020. Over the past 5 years the service has improved significantly, mainly due to a change in Area Manager, Kev, is so much better than the previous post holder. As for our live in manager, Pauline, I cannot express in words the appreciation we all have for everything she does for us. The environment and atmosphere has vastly improved and I absolutely love living here. Top job Pauline: thank you.

I have previously written a review on my experience of a Firstport development at Cooper Court of which I gave a 5 star review. My star rating having lived at Cooper Court for just over a year hasn’t changed if I could increase it I would. I find this development and the service provider excellent. The manager here Pauline is second to none and nothing is too much trouble. We would be a ship without a rudder without her. Great people great development no complaints. Love it here.

Don’t have anything to do with any property they “manage”. Hopelessly inefficient and unbusinesslike. Their Development and Area Managers are not even allowed to contact their bosses, if you can believe that. They profess to put the residents first and have their safety and comfort in mind at all times. However when I was attacked by another resident in which the Police were involved they were not in the least bit interested. Susie

It's a pleasure to live at Easthaven, great management on site. Always a friendly face and happy to help. I would recommend.

Online portal inoperative.
Letters and emails unanswered.
Impossible to contact .

Criminals.
This criminal outfit is trying to rob us of several thousands of pounds. They have been given powers by several governments, and they are using them.

The guest room at Emerald Court was clean, bright with a comfortable bed and spacious bathroom. The manager, Everaldo, went out of his way to make my stay as pleasant as possible and I could tell he runs a happy home by the way he interacts with all the residents. They are lucky to have such a polite, efficient and cheerful manager in Everaldo. Highly recommended.

Place an order for 2 sweatshirts that were in stock as of the 19th have not received them. Sent a email to customer service and the reply I received was please be patient. And no one since from customer service has been in touch regarding my order.

Firstport already reviewed but why does no one review thier wonderfull support area managers, Sarah supporting Cheshire full of experience,knowledge and kindness a pleasure to know her.

14 day return policy is just not fun, and it left me hanging with an M too small, so I ordered a L, not realizing the return window passed. Nothing on their site is worth more than $80. The hoodies aren’t $120 hoodies no matter the work put into it. It’s a cheap look and feel.

This company has improved. The sweatshirts are SO COZY; sometimes I'm tempted to sleep in them. Looking forward to order more!