I needed my three year old Visonic alarm serviced, after reading reviews on FHA Security, I chose them, phoned their office on a Monday, very friendly, efficient guy answered, he booked service for... Voir plus
L'entreprise a répondu
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Just had our house alarm serviced (yale easy fit) Very good service, husband was also really impressed. Checked all alarms worked and rejigged the settings to suit our usage. All batteries chang... Voir plus
L'entreprise a répondu
Used these guys to extend an existing DIY system to include an external siren which I didn't fancy doing myself (old alarm box also had to be removed from 25 year old ancient system). They were super... Voir plus
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Our annual alarm service was due. The engineer George phoned ahead to let us know when he would arrive. He explained clearly what he would do and carried it out diligently. The system was tested sati... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Magasin de matériel de surveillance
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Fitted Home Alarms Ltd is one of the fastest growing home security companies in England. We are a quick turnaround company. We aim to do all our installations within 1 to 5 days of alarm order. And for your peace of mind, we all our installations come with warranty. All our alarms are priced keeping customers affordability in mind. All our prices are clear, easy to understand and published online. We currently operate in Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, East Sussex, Gloucestershire, Greater London, Hampshire, Hertfordshire, Kent, Leicestershire, Northamptonshire, Oxfordshire, Surrey, Warwickshire, West Midlands, West Sussex and Wiltshire.
Coordonnées de contact
1 Twyford Place, Lincoln Road, HP12 3RE, High Wycombe, Royaume-Uni
- 02031378727
- sales@fittedhomealarms.co.uk
- fittedhomealarms.co.uk
5,0
Excellent
662 avis
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Excellent customer service
Excellent customer service. Your alarm installer and service personnel Mr. Chacko George was very friendly and helpful in explaining how to set the alarm.
5 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your kind review! Much appreciated!
Awesome service from fitted home…!!
Awesome service from fitted home alarms. Biju arrived as promised on time, service was so quick and everything working in perfect order. Couldn’t ask for more !!😃👍
5 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your kind review! Much appreciated!
So patient
So patient, with all difficulty left by previous company. Thanks
5 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your wonderful review and we are glad we managed to get you the exact solution you wanted without having to pay a huge ongoing support fee!
Great alarm installation, service is lacking
Alarm installation was fine but service really failed us when the connection to the internet went down. The company blamed our Wifi, which was working perfectly. Despite signed up to a maintenance contract no one was available outside office hours, then no one was able to come and see us on a Saturday afternoon (we travel a lot, we were not at home during office hours). After weeks of to-ing and fro-ing we realised all we needed was instructions over the phone on how to change the SIM card, but even this proved too much - the engineer said he'd call, but our phone never rang. We've moved to another provider. Disappointing.
5 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Hello Guy,
Thank you for taking the time to review our services and providing additional information so we could investigate this further for you. We reviewed all our previous communications with you.
Your burglar alarm system order was placed on December 2017 and was initially booked for installation the following Saturday. You had to cancel the appointments twice and it was finally fitted in March 2018. Our notes suggest your partner had to leave midway through the installation and the engineer had to do the external siren installation after she left and program the system remotely after that. You supplied the sim card for your alarm system at the time of fitting.
We had serviced the alarm in April 2019, as part of your ongoing maintenance plan and your service notes suggest you were very happy with the service.
You reported the problem with internet connectivity on 14.08.2019 by email and our email communications show you lived abroad and couldn’t be in the property till very late on weekend, so we gave instructions to you over email to identify what the error is and identified it as the GSM failure – due to your sim card (supplied by you) not working. We established on 15th that you did not know who your sim card provider was or how you topped it up in the past. A few emails later, you requested an engineer visit on 27th August to change the sim card for you and we agreed to do this. You could not get back to the country till later in the afternoon on Saturday 31st and requested an engineer visit after 3 pm. As we couldn’t get someone out on that late on Saturday, we instead agreed to have an engineer available to help you remotely with this.
We reviewed the calls and emails on last Saturday and we can see, you contacted us on Saturday after 4 pm and having identified it was fully taken apart, rather than just the front part to replace the sim card, we had our specialist engineer call you back, and his records show he called you on both the numbers we had one file, one was not connecting and on the other number, he called 3 times and left one voice message. While we investigated this review, we did notice you had called us on Saturday from an international number – which we do not have in the file. Subsequently, you asked us to cancel your ongoing support so you can a different provider.
We agree we couldn’t send an engineer out at the outside hours you requested even if it was to deal with a problem not covered under your service. Having said that, our relationship with you was excellent, and everyone in our office and field team who had dealings with you only had the nicest things to say about you and your partner. We are sorry we haven’t managed to help you to your satisfaction last Saturday as you wanted. Please do let us know if you there is anything else, we could do to help you with.
Great service, very professional
George was excellent - he helped me get the alarm I inherited (when I moved into a new house) up and running. He was very helpful and friendly. Excellent service, very professional.
2 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your wonderful review! Much appreciated Ed!
Excellent service
Excellent service, got my alarm system back to 100%
Thank you
2 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your wonderful review!
Excellent and friendly service
Excellent and friendly service. Thank you
2 septembre 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your kind review!
Great service
Great service. Efficient and neat and tidy. . Also very good explanation ad to how to operate alarm system Highly recommend.
27 août 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, David, for your wonderful review! Much appreciated!
Very professional
20 août 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, Mohan!
Excellent service and an extremely…
Excellent service and an extremely polite man who was called George.
20 août 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, Hilary, for your wonderful review! Much appreciated!
George was very professional and…
George was very professional and knowledgable. He ensured he explained exactly what the service was before he carried out the work. We would definitely recommend this service.
19 août 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, Carrie-Anne, for your wonderful review! Much appreciated!
5 Stars
We had a great experience using FHA. Abhi came to do a site survey and was back again within 48hrs to carry out the installation.
He was friendly, knowledgeable, tidy and professional. He even entertained our eldest son when he wanted to see what Abhi was doing. A true gent.
I wouldn’t hesitate to use them again.
2 août 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, Dan, for your wonderful review! Much appreciated!
Exceptional service
Abhi was very friendly and professional. The full installation, including 4 extra devices, took around 2 hours and Abhi also showed me how to best use the app. I am extremely happy with the service supplied by the company and in particular by Abhi.
25 juillet 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your kind review! Much appreciated!
George was fantastic
George was fantastic - explained everything very clearly and was very kind helping me to understand - and was very happy with it!
16 juillet 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you David for your wonderful review! Much appreciated!
George was excellent with fitting our…
George was excellent with fitting our alarm for us. We had purchased the Yale SR340 from Costco and used Fitted Home Alarms to fit it for us. Friendly, efficient service. George was patient and answered all our questions and suggested the best options suited to us. Will definitely use again. They also maintain and service alarms so will use them in the future for that as well.
16 juillet 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your wonderful custom, and kind review! Much appreciated!
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you Cory for your kind review! Much appreciated!
Alarm service
Had our alarm serviced today and George did a good job explaining to me what was needed and the costs involved, we would be very happy to use them again should we require it. Thanks to fitted home alarms
27 juin 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, Sarah, for your wonderful review! Much appreciated!
A very professional friendly Company
Following a very professional installation the Engineer took time to show us how the system works. We found him very friendly and willing to answer our many questions as he completed the installation.
We would certainly recommend Fitted Home Alarms to anyone considering a new Alarm.
22 juin 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you for your wonderful review! Much appreciated!
I am really satisfied with the service
20 juin 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you Michael for your review! Much appreciated!
Excellent service
Excellent service. George attended and was very friendly and professional
20 juin 2019
Avis spontané
Réponse de FHA Security (Fitted Home Alarms Ltd)
Thank you, Nikhil, for your wonderful review and continued custom! Much appreciated!
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