Fix Auto UK - Fix Auto Aberdeen Avis 248

Good communication and good job done

Fix Auto Aberdeen kept me informed of the status of the repair, and the car was ready for collection 3 days earlier than expected which was good. The repairs were excellent. Initially one of the directional indicators didn't work properly upon collection but this was rectified within a few minutes. Happy to recommend this company.

Car was in for a minor scratches and initially informed that the expected time of car return would be 7-10 days but car wasnt ready for collection until 28 days later. This was a combination of waiting on parts (approx 1 week) and then being put in a queue in the workshop. Although the ladies in reception were pleasant and helpful when contacted, there was no detail of the actual work undertaken or further explanation on the excessive time taken for the work to be completed.

Quick and easy service

Repair work that was carried out was of a good standard. Time the car was in the garage for a small repair ( 15days) seemed excessive. Despite informing them of our holiday dates they were unhelpful informing us of completion of the work scope and only gave us 40 minutes to collect the car before they closed.

Excellent job quality workmanship would absolutely recommend

Repair carried out to a high standard, plenty of communication from the team with updates on when the car would be ready.

Professional and received frequent updates on work being done on car.
1 issue was that they could not supply courtesy car for over a week, which was part of insurance policy . Far from ideal.

Wonderful service. I have used fix auto twice. I highly recommend fix auto. They always deliver top notch service. Starting from evaluating the repair followed by communication updates on a regular basis is very much appreciated. Any request on bringing the delivery schedule forward is always attempted to be met. Kudos to the entire team.

Quick and efficient with all aspects of from reception to the workshop , hassle free

Office staff friendly. Service ok but communcation by phone & on tracker could have been better and more accurate. Efficency & organistation of parts & repairs could be improved. Cancelled first date to put car in as part not there in time. Then when part in and car taken in 6th April took 3 weeks to repair, seemed to be sitting in queue for workshop a long time before looked at. Not ideal as had to put courtesy car back as too big for me and automatic handbrake, not confident with.

Utter shambles .. they took my car in 9th March .. small job .. scratch on bumper .. chased & chased .. part only came in yesterday .. took my car to the garage only to be told the clips were missing !!!
Needed my car so took it away .. still don’t know when it’ll be fixed !!??

Was kept update on progress of repair and car was returned to a day earlier than quoted.
Front office staff very friendly when put car in for repair and also when collected.

This place is not good. Too much stock and a big backlog of cars. Courtesy car provided was dented and too small for our needs.

Customer service was ok, but employees stressed out. Repair was fine.

The repair was completed to a high standard; the car feels like new.

Great service, great communications throughout the whole process. Flawless.

Good communication on progress of repair and staff helpfull when contacted. Repair took longer than forecast but quality was good.