Fix Auto UK - Fix Auto Keighley Avis 

Good customer services, collection and delivery on time. work carried out is good.

Excellent Service. Kept us informed on progress of works. Staff we dealt with at the office and delivery of vehicle were excellent. Repairs to vehicle were very good and vehicle valeted on completion.

The staff at Leeds are extremely friendly and professional. They keep you informed at every stage and the workmanship is outstanding.

Quick repair after a slight accident.
Good communication throughout via texts,e mails and phone calls.
Only downside was upon return to my home the LCD display screen started playing up,don’t know if this was connected to repair or not, but otherwise happy.

Fix auto recently repaired my car and provided a courtesy car too.
Everything was handled very professionally with helpful girls on the telephone who kept you in touch and were kind and courteous.
Ian and Johnathan who brought and collected my courtesy car were also very nice and helpful.
Cannot fault the service I received at fix autos.

My car was referred to fix auto through my insurers to repair the front bumper after having an accident. After waiting around for almost a month for the work to be done, I then heard from fix auto that they would not touch my car as it had “prior damage” and they were unable to provide a guarantee on any work done. However, after picking up my car, I instantly noticed that there was further damage inflicted on my car and it was returned to me in an even worse condition than it went in with. I understand that they have the right to decide whether to fix my car or not, it’s just that I didn’t expect to pick my car up in an even worse condition than when it went in there

Absolutely loved the customer service, everyone was so lovely with helping me out and guiding me when I was struggling. Would definitely recommend going to fix autos for your cars :)

Good service. Friendly guy Jonathan who collected/ brought courtesy car. Nice courtesy car. Helpful staff when I phoned also Steve at the garage v friendly too

Very prompt collecting and repairing our vehicle before delivering it back to us.
Thank you.

I have got very bad experience for the repair of my car.
while doing repair fix auto damages my car electric things. noting is working in my car. a lot of water in my car in boot which is damages my car. might by some body open the car boot for a long time. thats why a lot water in my car boot.

Did a very good job returned car within 3 days.

The things wrong were lack of communication in first instance.
However all staff were very pleasant & courteous.
The bad experience was the replacement car, the car itself was alright but for me I required like for like the one provided has aggravated all my medical conditions due to being too low.

My car repairs were perfect

Really impressed with the service from beginning to end. The person collecting the car, the quick turnaround of fixing the car and then the delivery.

Very efficient and organised. Excellent repair effected of our car.

Good from start to finish

Did a great job of repairing the car to a high standard. The drivers were extremely polite and willing to go the extra mile however Communication and level of professionalism with the office staff was poor.

Took 3 months to get my car fixed,but I left £60 worth of stuff in the courtesy car,I then called,texted and emailed them and they have chosen to ignore me,Not happy with the customer service at all

Generally happy with service. Courtesy vehicles were very good.
My car was in for paintwork repairs having sprayed with road chipping by an out of control vehicle. Paintwork was extensively damaged all along drivers side and front of car, as well as chipped windscreen and door windows.
Due to parts availability my car was in twice for work doing - and I noticed after first session that a small chip in paintwork on the roof that should have been sorted has been missed.
There followed a long delay before the second visit, prompted only by my calling them to make enquiries.
The paintwork (a tiny chip) was badly touched in but a further visit to my home rectified that.
The incident happened in August - work not completed until April - so a drawn out process due to windows not being available but also I suspect my job being ‘forgotten’ for a while.
Having said that, staff both on phone and in person were friendly and helpful, and the bodywork was completed to a good standard in the end.

Fix Auto as a managing umbrella company are useless at communication. The incompetence of my insurer Axa was compounded by Fix Auto call centre unable to manage the repair. Once talking to the polite friendly staff at Autocraft Keighley things improved
The Bodyshop mechanics however were exceptional in their standard of workmanship under ridiculous pressure from poor parts delivery.
I highly recommend Autocraft Keighley but Fix Auto call centre and Axa insurance please avoid