Fix Auto UK - Fix Auto Leicester Avis 877

The actual repair work is spot on, and reception are very friendly. However, the communication throughout the process could have been much better. I was initially told on 30/03 that I'd be without my car for around a week. On 09/04, I called for an update and was given a revised completion date of 16/04. When I hadn't heard anything by then, I called again and was told 17/04. After still receiving no update by 20/04, I called again and was then told 22/04. The only time I was proactively contacted was on 23/04 to say the car was ready. It would have been far more considerate to inform me of delays as they arose, rather than me having to chase multiple times. The repair was also booked in around 8 weeks in advance, so it's unclear why there ended up being a 3 week delay to the repairs.

Once again Fix Auto.come up.trumps from picking car up repairs then return car 100% perfect as always why go.anywhere else

Great end to end service for the repair to my car. Good communication and really friendly staff.

Excellent repair on my vehicle. Special thanks to Dave and Paula for all their help.

I had the glass in my passenger side wing mirror replaced. They did an excellent job and very quickly.

Very swift repair, vehicle collected and delivered. Great communicate

Only took a couple of days very happy with the quality of the work and happy with the professionalism of the team highly recommend

Start to Finish they were very professional and the repair was first class

Although extremely busy, they arranged work to be done promptly.

Very good communication, kept us informed on dates, times etc. Tried hard our behalf to sort hire car muppets. And great job on car.

Very friendly service from assessment, to provision of a courtesy car, right through to collection of my vehicle.

Thank you to Paula for ensuring everything was right!

I am very pleased with the quality of the repairs.

Fabulous customer service from start to finish … everything was explained and the girls kept me up to date with the process of my car being collected and mended - would highly recommend
Thanks to Laura, Paula , Naomi and April and the team that made my car look beautiful again

The driver who delivered the car was very helpful. Explained what had been carried out

Highly professional team who always kept me up to date. Did a brilliant job of the repair. Would recommend!

The service we received from the company was excellent, good communication and the work carried out was spot on and done in the time specified.

As my mother used to say if you can't say anything good don't say anything at all.

The repair was completed to satisfactory standard

Really good service. Friendly, quick and good as new.

Great repair & service team

Agreed collection from home and return drop off after repair all went smoothly and no hassle with great communication throughout.

The only slightest negative but doesn't warrant any star reduction is that the car was handed back in pristine washed and cleaned condition apart from the wheels that were all missed.

Would recommend and still use them again.

Great service. All work done as needed, they made the process incredibly easy start to finish. Even gave my car a clean in and out which was a brilliant little plus.