Fix Auto UK - Fix Auto Park Royal Avis 314

Staff are extremely helpful, friendly and communicative. The bodywork on my car is 10/10! Highly recommended

Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent.

The only small issue is that when dropping the car off there is very little parking.

Very bad repair for my car I did come by my insurance to this company .
Ordered all new parts .
Repaired and fixed very bad.

My advice please take it somewhere else…

Very efficient service throughout.
Regular communication regarding progress.
Very polite and helpful staff
Repairs completed very professionally.
Vehicle looks good as new
Thanks

They did a good job but I had to constantly chase and I though charges seemed very high

The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happening for four weeks before the repair started, which caused unnecessary stress.

Excellent service throughout and exceptional quality of repairs

Repairs undertaken speedily and car returned in clean condition

Thank you. The car repair was done perfectly.

Andre – thank you for truly going above and beyond. I realised I’d left my phone in the vehicle and rang just two minutes before closing, and you still took the time to help. It’s small actions like that which really set a business apart – the quality of its staff makes all the difference.

One thing I would suggest to other customers is to double-check with the company that all QA checks have been completed before collecting the vehicle. The process is very thorough, which is reassuring, but it can be frustrating if you arrive before everything has been signed off. A quick confirmation call saves time.

Andre was exceptionally professional throughout. He’s a real asset to the company – knowledgeable, courteous and proactive. People like him deserve recognition and investment. Don’t let that talent go – support his progression. A genuinely solid individual.

Wasn’t happy with the whole process, delays , no or very little communication, a lot of chasing on my part, also on pick up yesterday found a lot of errors with the repair they should have been picked up by quality control , not sure how they process the quality side. Returned back to garage to replace the correct stickers and level them and speak to the workshop manager , half satisfied with feedback but just wanted to leave this behind me now and get back to some sort of normality with work. Questioned the left door if it had been touched as my previous pictures showed up discrepancy's, I was told the left side door hadn’t been touched at all. Spoke to the insurance which clearly says on the engineers report some remedial work was done on the left door, Yesterday as I got to a job, on mt rear door my lower fake ext lock looked slightly bent and the cover had come off , probably whilst driving, I was shocked to see that the door they said hadn’t been touched had a FAKE lock cut into my existing door , glued in and the cover RIVERTED in!!! Already I noticed rust brown marks around the rivets . Emailed and called the workshop for answers - will wait to see the answers on this one! Do I take it to Vauxhalls to pay a fee to inspect all there work? And do you have to do that, very upset and let down , it’s either communication problems they have or inexperienced workers let loose on customers vehicles and obviously not checked throughout by senior engineers due to being too busy.
Called my insurance and the company dealing with it to remind them of my conversation before the van went in, they told me this garage is accredited and have had no complaints , so am I the first?.
I’m awaiting a call back or some kind of explanation of what has happened , truly shocked which I’ll update this page accordingly.

Repair work was completed in good time and to a very high standard. Communication was clear and helpful with experienced and knowledgeable staff.

Repaired fantastically, great job

Fix Auto took a bit long to fix my vehicle.But i was fully satisfied with the work that they carried out on my Vehicle.

The repair was excellent and smoothly organised.
The only minor remark is the relatively large duration of repair (around one month) due to Christmas break, which delayed the delivery of repair parts.

Very good service very satisfied Thank you ..🙏

very efficient and helpful and polite

The initial experience was not good. I wanted to use a fix auto near my house but i was given one over an hour away. It took them ages to release a courtesy car (over a week) although this is a combined process with the pick up company Fix Auto and the insurance company. It thwn took them over 6 weeks to do the work. The communications around the cost of the work was poor. The work they did seems to be ok and once the car was with the engineering team the process was much smoother. But the initial stages were very frustrating and set a bad example from the off.

Poor performance from start to finish.
Reception staff very good.
Management more interested in their own affairs rather than been focused on the job in hand.

I had a good experience at Fix Auto Park Royal.
The service meets my expectations.