Fix My Coffee Machine Avis 

Absolutely fantastic service that made sure a perfectly good coffee machine didn’t go to landfill! The team were really helpful and friendly and the fact that all comms happens over WhatsApp made it even easier.
Super job, all and thank you for fixing my machine

We’ve had our Sage Barista for about 8 years and always tried to keep it descaled and cleaned- but it got to the point where the water pressure was off and we decided to try and fix it (after watching many YouTube videos and attempting to fix it ourselves- tbh it was too much of a faff!) we sent it to these guys and after a few weeks they fixed it and replaced parts and were very reasonably priced. I hope it lasts and we can keep the machine for a few more years. :) My only dislike was that the communication was on WhatsApp text message which was a bit unusual for me and I didn’t get an invoice for the work once paid- and it would be nice to have a record of it.

Our Sage Barista Pro stopped working about a year ago. We put off repairing it because I couldn’t find a company nearby that would fix it, so settled on posting it out to fix my coffee machine instead. We packaged up the machine bare (all extras removed) and sent it out to them tracked, and received a confirmation of arrival from them as soon as it arrived which was comforting. We had been advised that they were super busy, so didn’t receive anything else for a few weeks, but once they’d completed the fix they sent over a video of it working and a list of what they fixed and the price. Both the thermojet boiler and flow meter were blocked (bad descaling on my part I think). Overall cost with postage back was £253 and as soon as I paid it was sent back and arrived the following day. It was quite dirty and covered in coffee dust which I was sure I’d cleaned before I sent it in, so that was a small downer, but other than that it was great. I gave it a clean and we started using it again right away! No problems since, and now I’m going by to be very careful to descale often.
Thanks for the great service, I would recommend this company.

These people are an utter scam. They have messed around with my parent's Sage machine when they first sent it to be fixed. They couldn't fix it so they offered a credit for it if we purchase another coffee machine from them.

Myt parents purchased another coffee machine but we kept having problems with this supposedly new machine that they sold us from the beginning and they refused to take it back saying we should contact Sage instead. If we purchased a machine from yourself, you should take full responsibility if it doesn't work, you should not be asking an elderly customer to contact the manufacturer and sort it out themselves.

Currently we returned the machine to them and requested a refund, which they have refused to do. Instead, they are now asking to pay again for postage if we want it back.

Shameful company!

I had a challenging experience with my Sage Barista Touch, unfortunately encountering multiple issues that were not easy to troubleshoot and required repair by FMCM. While it was disappointing to have my machine break down several times in a period of just 4 months, I felt compelled to leave a positive review specifically regarding FMCM's service and support.
Throughout this entire process, FMCM has been outstanding in their communication and professionalism. Their team was always quick to respond to my messages, offering helpful advice and thorough troubleshooting steps. Even when the issues persisted, they handled each repair promptly and efficiently, with quick turnaround times. Although I had to send the machine for repair 3 times overall, I truly appreciate the effort and dedication of the FMCM team in attempting to resolve the problems. Their consistent helpfulness, clear communication, and willingness to assist made a difficult situation much more manageable.
If you ever need repair services for your coffee machine, I would highly recommend FMCM based on their excellent customer service and professional approach. They clearly value their customers and strive to provide the best possible support, even when dealing with tricky situations.

Service and communication both excellent.
They had my coffee machine back far quicker than expected and looking beautiful.
Will be recommending to anyone.

Very impressed, great service and communication throughout, the repair to my machine returned back as new, thanks so much for keeping me well informed during the process , indeed would 100% recommend your company

it’s a huge leap of faith to send an expensive coffee machine in the post to the other side of the country but I cannot recommend these guys enough.
Communication was on point all the way through and the repairs done quickly. It’s like I’ve got a new machine back! Thank you.

Absolutely amazing company to deal with! They were so helpful and always so easy to get in touch with. They kept us up to date throughout the process and our machine is working like it’s brand new again. We really cannot fault them, such a lovely company to be a customer of. Thank you again for bringing our machine back to life!

Really great outcome - ie Sage Dual Boiler working better than ever. However, what makes this an experience over and above the rest is the detailed communication. Ultra clear about what work had taken place, the cost etc. VERY impressed.

Excellent service. I’m very impressed with how Fix My Coffee Machine fixed and serviced my Sage Bambino. Loved the coffee too.

My 6 year old Bambino Plus stopped working. After a full service, it is as good as new. Communication was excellent and included a video of the machine working once it had been fixed. I would 100% recommend using Fix My Coffee Machine if you ever have any problems with your Sage machine.

Superb service. Highly recommended. FMCM repaired my broken Sage Barista Express and fully serviced it. It was all done in a couple of weeks which was faster than they thought they'd be able to do it. The comms from FMCM was superb - all done via WhatsApp. Great follow-up a couple of weeks later to make sure that everything was still working fine which it was. Many thanks to the team at FMCM.

Fast. Efficient. Great price. Superb. So glad we found you. A coffee machine is an investment and deserves to be maintained. We have now found a place for regular services and incredible job on the repair we had. Really happy.

Fab and easy experience. FMCM were fantastic and fixed our machine in a short time. They communicated perfectly about the process, potential costs and sent a video of the machine working before being delivered back to us. Would not hesitate to recommend.

Very professional and helpful service from start to finish, so glad we could repair our trusted coffee machine rather than replace! We were kept clearly informed about progress and timings, wouldn’t hesitate to recommend!

I have to say I'm really impressed by these folks. We sent them a Sage Duotemp for repair, which when returned immediately developed a new fault. We then sent the machine back for a further repair, for which they charged us only for parts, not labour. Then that repair also developed an immediate fault. We were now quite annoyed as the repairs had altogether cost more than a new machine would have done. But Fixmycoffee were brilliant - they paid for the Duotemp to be sent back to them and offered to replace it with a brand new Bambino Plus, an offer we accepted. Both we and they lost money overall and we were sad to see our old machine go, so it was a bad situation all round. But their excellent customer service and thoughtful solution made it all bearable in the end.

Fixed my Sage Barista Express known leak and discovered and fixed a faulty valve also. Great service and communication with me. 5 star

Wonderful to find a local repair specialist for my Sage Oracle. I have been very impressed with how they use technology to book drop off, collection slots and an impressive engineer run through of faults repairs etc. The approach and level of information shared made me feel 100% confident in their work. The staff and owner convey enthusiasm and confidence which is so refreshing. If I were to make one small criticism it would be their price point at which they say they would go ahead and repair rather than consult the customer. I would have felt happier with a level that equated to a service than £100 above that. I know these machines are expensive items but I want to feel in control of my money rather than abdicate responsibility.

Have to back up what everyone else is saying.
The people involved here are brilliant.

I'd struggled to find somewhere to get my machine repaired and 'risked' sending it to Bristol; very glad I did!

The coffee machine I loved and had grown to rely on is now back with me and looking almost as good as when I first bought it.

Communication was clear, fair, frequent and reasonable.

Expectations were managed, and in this case exceeded.

Getting a Sage machine repaired can be a challenge, please put your trust in D+R if you need to, they won't let you down!