Felicity J Lord Avis 

Faisal Hussain has been extremely helpful with all our queries. We had some issues to which he dealt with to our satisfaction.

Excellent service
A huge thank you to Charlie Saville and the team at felicity Lloyd.
The support and guidance that Charlie and the team have shown us on the sale of our late mothers house was given with empathy and passion
Charlie Saville listened and understood our thoughts feelings and made sure this was reflected on the potential buyers who came to view the house. Charlie made the whole process stress free and was always at the end of the phone. I have over the years had many contacts with estate agents but none could compare to Charlie. I would recommend felicity Lloyd for anyone needing a reliable, professional, attentive trustworthy estate agents

Mrs Janet orchard

Ellie-Mai has been very attentive and always responds very quickly to our emails. Thank you

The advice and guidance I received from staff at FJL has been extremely clear and helpful. One particular employee, Lily Porter was very helpful in regards to financial guidance and advice. Responses to my queries were answered promptly and clearly. Excellent overall service from FJL

We were very impressed with Christopher Lloyd at the Wapping branch. He had a tenant lined up at the asking rent within 5 days of making the initial contact, a tenant who has shown herself to be very reliable and trustworthy so far. Christopher dealt very speedily with all the surveys and documentation and responded almost immediately to any emails or messages. He deserves 5 stars. We did however struggle with FJL’s app and on line contacts. Docuserve was troublesome and a bit stressful.

This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on collecting the rent telling me It was all part of the service .
The reason they do this is so at the end of the year they can automatically take money out of the rent withought asking you or letting you know in advance they are going to do this , without even there being anything about this fee in the Tenancy Agreement .

After a wile they agreed to give me this money back , I have it all in writing , but unfortunately the money never arrived .
This is thieving .. and to make it worst , they have lied and now won't even answer my emails.
I want an explanation to why they agreed to give me back this money and never did ! !

This is terrible customer service Lisa even worst management Monica
I will be reporting this to the Estate Agent Ombudsman ,
Please give me back the money you took .

Super fast response to our queries and dealt with in a professional and positive manor, Jean Piper gives good value and service... Thank you for your help and support.

I am renting a flat from FJ Lord for the second year. Based on my experience this is probably the worst company when it comes to property management. They take weeks to respond to emails, maintenance is never done, flat was dirty when I moved in (although contract contained requirement for professional cleaning), whenever I report a maintenance issue it either gets ignored or staff are rude and don't care a bit about about anything. In addition the staff keeps changing so often and that every other discussion I have is with a new person who has no idea what is happening.
Overall I'd advice to avoid dealing with this company at all costs.

I've had some issues to my flat and Sherleen has been always so supportive and helpful to sort them out.
Great service!

Very efficient staff that deliver. Hamzah has been of great assitance, always responding in a timely manner and rectifying any issues brought forward to him. I would definetly recommend!!!

I contacted Felicity J Lord as I was looking to rent out my house in Bow. My situation was complicated but David Greenslade was incredibly understanding and provided constant feedback. Very helpful and easy to deal with
Graham

Felcity J Lord Bow Lettings team are always so helpful and have been letting out my apartment with them for years and always have amazing rentals with fantastic experience with David & his wonderful Team and always happy to help. Highly Recommend.Thankyou

I have been with FJ Lord in Bow from the early 2000s. I have always been very happy with their service. I would highly recommend David Greenslade. He has always found me wonderful tenants and is a pleasure to deal with.

Jean Piper has been extremely responsive and prompt when dealing with rental payment issues as well as arranging for repairs to be made to the property

We have a generally great experience using FJL services for our rental. Jean Piper, a senior property manager, is an exceptional professional who assisted us in processing the release of our deposit money swiftly. She is incredibly helpful, excellent in communication and problem solver.

Everybody is always immediately available and solve any problem quickly.

Never had any problem with them!

Hamzah Hussain and the team at FJL Bow have been a pleasure to work with. He’s always been very attentive to detail and always gets back to us in a timely manner. I can’t recommend FJL Bow Branch enough. If I could give more than 5 stars I would.

We use the Shad Thames Branch in London SE1, Lettings Department. The lettings team of 3 lovely ladies, Gemma, Inga and Monica is very professional and always look after our interests very well. Gemma is a great sales talent. We have been using the lettings department in Shad Thames for many years. The girls are perfect with great knowledge of the market and the area. FJL can be happy to have such wonderful lettings ladies. They deserve a bonus this year. A big thanks from us to the ladies.

We have several properties in our portfolio and have used David and his team at Felicity J Lord to look after our properties for several years. They always secure tenants in a promptly manner with no void periods. I would happily recommend them