fjör - microbiome skincare Avis 

18
TrustScore 3 sur 5

2,9

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À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Fournisseur de produits de beauté

Écrit par l'entreprise

We are a microbiome diversity skincare brand focused on delivering the highest quality of ingredients backed by science and our Hydrolytic® Enzyme technology. We want to help you feel healthier + more radiant in your skin.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

18 avis

5 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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2,9

Tous les avis

(18)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Poor Service & Unjustified Delay

My experience with this website has been very disappointing. I placed an order on (…), and I still haven’t received the product or a valid tracking number despite multiple follow-ups.I would like to clarify that I have all the evidence to support my claim, including conversations and order details.Based on my experience, I do not recommend dealing with them, and I am currently waiting for a refund

I was provided with a tracking number; however, there have been no updates on it at all, making it seem inactive. This raises concerns about whether the order has actually been shipped.
Additionally, the order status on the website is marked as “Fulfilled,” which is inaccurate. The product value was $250 (excluding shipping), and I placed the order on March 24. As of April 22, 2026, I still haven’t received anything or any real update

24 mars 2026
Avis spontané
Logo de fjör - microbiome skincare

Réponse de fjör - microbiome skincare

Hi there, thank you for taking the time to share your experience, and we're truly sorry that this hasn't matched what you expected from fjör.
We want to be transparent about where things stand. Both your original order and the replacement we sent have been shipped, and we have confirmation from our warehouse on both. Unfortunately, once a parcel leaves the warehouse, it sits with the courier, and in this case the original shipment appears to have been lost in transit. As soon as we understood what had happened, we moved to send a replacement rather than wait, which is currently on its way to you.

If you would prefer a refund instead, please let us know and we will process that for you as soon as the replacement arrives safely (or is confirmed lost), so we can make sure you're not left without either. We're very happy to go either route, whichever feels right for you.

We've sent several emails to follow up with you directly, and we'd love to continue the conversation there so we can resolve this properly. Please reach out to us at support@fjor.life and we'll respond promptly with the latest updates and next steps.
We hear you on the communication side, and we're sorry the updates haven't felt frequent or clear enough. We're a small team and we genuinely care about every customer, so we'll keep following up closely until this is fully resolved. Thank you for your patience while we work through this with the courier, we know it's been frustrating and we really do appreciate you sticking with us.

Noté 4 sur 5 étoiles

Improved customer service

I ordered the duo of serum and moisturiser and signed up for the subscription. Following the first delivery, another payment was immediately taken from my bank and another serum delivered. After contacting the company to return the unwanted serum, there was complete silence from Fjor. It's not that good, definitely will not be using again and the customer service is zero.

Received a reply from Fjor. They are launching a new product, so the reply time was a little slow. I'm getting a full refund, the response was very positive and helpful.
I've used the duo serum and moisturiser for a year and am more than satisfied with the result.

19 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Dryness, acne, redness - all of it gone.

What can I say...

I've been struggling with my skin for YEARS. On and off its been rosacea, acne, seborrheic dermatitis - you name it, I've had it. And no matter what I've tried, these things just seem to come and go - they flare up with no rhyme or reason and then just as I think I've fixed it, its back again a few days later with a vengeance.

If you've ever had dandruff and had the doctors give you Nizoral shampoo, you might know this feeling - no more dandruff after a wash but then it always keeps coming back over the coming days - and worse too.

That's always what's happened with my skin too - even when I'd try brands that were supposed to be derm-friendly or 'gentle': looking at you Cera Ve and Bioderma.

Anyway, after what's basically been years of no real fix to all this (except for the standard stuff - different cleansers, treatments, moisturisers, etc) I started trying to look at underlying health conditions. Gut health, nutritionists, doctors, blood tests, all that stuff.

Long story short, nothing much helped until I stumbled across fjor and the skin microbiome...

And OH. MY. GOD.

The serum was literally the most calming and soothing product I'd ever used. It's honestly gorgeous stuff - and its only gotten better results as I've stopped using all the other 'gentle' cleansers etc and just switched to just fjor:

1 serum, 1 moisturiser, and gentle washing with warm water - that's it.

As a result, the dryness and flakiness around my nose and cheeks was gone in days. Same for the red patches too - especially in my beard and around my hairline. At first I was happy with that result but then after continuing to use my skin has gotten sooo much smoother with smaller pores and less acne too. Also zero itching like before. Such a relief, and my partner has honestly given me more compliments than I can keep up with.

That said, it did seem expensive when I first found it - compared to other skincare I'd used at least. But knowing how useless all the other skincare I'd tried was, I was willing to give it a go, and I'm SO glad I did.

I'm only on bottle 3 after about 4-5 months use now, and the results are so worth it - especially as I now know that the real issue for me was over-cleansing and treating my skin, and this is helping me build up a healthy barrier again after years of issues.

So yes, long story short: if you've ever had issues like mine, stop stressing out your skin microbiome and try fjor's serum. Honestly - it's my skincare for life now.

13 février 2025
Avis spontané
Noté 1 sur 5 étoiles

I don’t know what this company is and I…

I don’t know what this company is and I don’t know why they charging me $30. I’ve never seen this before and I’ve never subscribed to anything before trying to get a hold of them and that’s impossible. I’m gonna have to call my bank and put fraud on it.

7 août 2024
Avis spontané
Logo de fjör - microbiome skincare

Réponse de fjör - microbiome skincare

Dear Brian,

We have checked our records and cannot find any orders from you. We believe that you are attempting to review a different company with a similar name. This relates to a Keto App from the US that is run under the new name of Formula Care, please contact their customer service support@formula.care. We are a skincare brand with a physical product based in the UK.

We hope you understand that these reviews that damaging to our brand which we take a lot of pride in. We hope you manage to get this resolved with the company in question.

- team fjör
https://www.fjor.life

Noté 1 sur 5 étoiles

Site is very misleading

Site is very misleading. I ended up hitting something and being charged $71.99 that I absolutely do not want. I cannot afford this and whatever I did was a total mistake. I emailed for, requesting a refund, and was flat out denied. I even explained that I just lost my job on July 15 and would never purchase this during this time in my life

29 juillet 2024
Avis spontané
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Réponse de fjör - microbiome skincare

Dear Shannon,

We have checked our records and cannot find any orders from you. We believe that you are attempting to review a different company with a similar name. This relates to a Keto App from the US that is run under the new name of Formula Care, please contact their customer service support@formula.care. We are a skincare brand with a physical product based in the UK.

We hope you understand that these reviews that damaging to our brand which we take a lot of pride in. We hope you manage to get this resolved with the company in question.

- team fjör
https://www.fjor.life

Noté 5 sur 5 étoiles

One of the best serums I've used

One of the best serums I've used. Hydrates and leaves the skin feeling matt. Prefer this in the morning and the moisturiser in the evening. The moisturiser is sticky and you need time to get used to it. Benefits are seen after week 2

20 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

My magic go to serum and moisturiser!!! A life saver !! 🥰❤️

I just love how this fjor serum has transformed my face tone , hydration and looks great. This serum is easy to use ..I apply is all over the face, ears, neck, decollette!!! Even my hands , elbows … if I could afford to buy more, it will be my body lotion too. Stops the itchiness too as it hydrates and firms the skin so much. Simply love how simple it is to use. ☺️. Best ever I have used !!!

3 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing product and company

I have been using their product for a while and honestly it's such a game changer. From ordering, to the product and to what the company stands for, it is for sure a game changer in the skin care industry. Will definitely keep using.

4 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Supposedly this company have refunded…

Supposedly this company have refunded my money but despite requesting details where it is I’ve not had a response even though I’ve returned the goods. This is now with PayPal

4 avril 2024
Avis spontané
Logo de fjör - microbiome skincare

Réponse de fjör - microbiome skincare

Hi Karen,

We are very sorry for your experience. We are a new business and are just getting used to some processes. As explained via email, I issued your refund a few days ago. Unfortunately, due to issues with our PayPal account, the refund got rejected without me being notified. I believed everything had gone through for you and that you had received an email notification as per our normal process but unfortunately, that was not the case. We are sorry for that!

This was our first time refunding through PayPal so we did not expect this issue to arise! Thank you for flagging to us that you hadn't gotten the refund. We quickly solved this on the PayPal end this morning and your refund is now with you. This should never happen again. I have confirmed this with you via email.

Apologies again for the delay with your refund. We wish you the best with your skin journey.

Natalie + fjor Team




Noté 5 sur 5 étoiles

Perfect for all day moisture and replaces eye and evening creams

I live in the nordics and my skin needs a lot of moisture all year, I use the serum as a night serum because I have oily skin so I only use SPF during the day. I love the simplicity of the serum because I don’t need additional anti-aging or eye/night creams, I simply cleanse and apply fjör every evening! Love it! I’ve been using it for a year and have had really predictable and glowy skin for the longest duration I’ve ever experienced.

10 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Simple and effective!

Love how simple the ingredients are, I tend to shy away from products that are over-complicated because of my rosacea. The serum has been great and has really calmed my skin down. On my third bottle now 👍🏼

26 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fjör skincare is truly a game-changer

Fjör skincare is truly a game-changer! I've been using their products for a few months, and the results are remarkable. My skin feels rejuvenated, hydrated, and has a radiant glow. The packaging is elegant, and has no smell which makes it feel clean.
User friendly website and a very fast delivery is also a plus.
Fjör has become my go-to for achieving that healthy, radiant complexion. Highly recommend!

4 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

This is the only product you’ll ever need!

Using fjör has changed my skin, for the better! I have highly sensitive skin with an oily t zone and dry cheeks. Finding the right products can be challenging because of my skin type. Fjör is incredible because the product is light weight, moisturising, repairing and balancing. It works on every part of my face and décollage. You can feel that the highest quality ingredients are used and no corners have been cut. Whenever I’ve had any questions, their customer service is so quick to answer! Once you try this, there is no going back!

28 novembre 2023
Avis spontané

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