Beware of return policy
UPDATE: As promised, here's the final outcome. I've pasted the final response from Flapper Boutique below. I give them high points for professionalism which is always appreciated.
My decision: I decided to keep the two dresses I wanted to return, and attempt to resell them; if I sent them back, I would have had to incur shipping costs and a return fee for each dress--it just didn't make sense to me. Here's an excerpt from the exasperated email response I sent that took all this into account: "...a $13 fee per dress ($26) and then having to ship back to Australia--$30 or so?--is practically the cost of one dress!" My bottom line is that while I acknowledge that there are costs associated with doing business, that is what you have to account for (in my opinion) when you're in business.
I do have a suggestion for Flapper boutique that I did not think about til now and hope they will read it and make a change. The dresses really are beautiful and the quality is excellent. Here's my suggestion--before a person places their order which commits their money, there should be a pop up box with a warning and possibly an acceptance box to check with plain language that flags this policy: "Are you buying more than one dress? If you make a return, we will only issue a refund for one, and a store credit for any others returned."
Here's the email I received:
"Hi Connie,
As originally stated and as per our returns policy we don’t accept returns on orders of three (3) or more dresses. As you can appreciate the cost to ship these dresses internationally for you to return them comes at a cost.
If I had known your intention was to purchase three dresses and return two of them I would have explained this to you. I understand that the cost to return is expensive, as is the cost to send the dresses to you in the first place.
Despite our refund policy stating otherwise, I have generously offered the opportunity for you to return them however we do need to recover some of the shipping cost that was spent to send them to you. Regretfully we have no control over the shipping prices set in the US, nor Australia so whilst I appreciate your thoughts here it is not something we have any influence over.
I’m glad to hear that your niece enjoyed the prom and I’m sure she looked beautiful.
I hope the two dresses can be worn and enjoyed by someone,
Best wishes,
The reps name was here and I must say that she was very responsive. What a shame that this policy is the only thing that will stop me from ever ordering here again.
Beware of return policy
I will change this review depending on the outcome of my experience which is still pending. My niece picked 3 dresses for prom and loved one, liked another and the third didn't fit as well as the others, but she didn't like the design as much anyway. Bottom line is she selected the one she loved and I began an attempt to return the other two and am being told of a frankly bizarre policy of not accepting returns when 3 or more dresses are ordered? Huh? I have been offered a store credit and the suggestion for me to sell them on Marketplace--what? I paid for these, am trying to make a prompt and responsible return and this is the answer? The dresses were tried on, NOT worn. Will let everyone know how this turns out. Right now, I'm not happy. And, by the way, we did order a gown from Macy's and another dress from Mac Duggal, and returned them both because we all LOVE the flapper dress. Go figure.
12 juin 2025
Avis spontané
