flatironsteak.co.uk Avis 66

Just returned from Flatiron in Cambridge- it was great, we had just had a miserable experience elsewhere and they could not have been kinder. The food was amazing, really reasonable price and fantastic quality. Service was second to none! Definitely worth every penny!

We visited the Kings Cross venue and it was amazing! Warm and friendly staff and the food was amazing and fairly priced (for london) £60ish for 2 including 2 steaks, 2 sides and 2 cocktails. Jimmy was our waiter and he was lovely. Great evening! The Aperol Bellini and the Passionfruit Collins were delicious! New favourite drink found!

I had a disappointing experience at Flat Iron Leeds on Monday, 8 September 2025. After finishing our meal, the server showed me the bill, which looked correct. My husband then paid by card, only when I insisted on getting a copy of the payment receipt did I discover that they charge a different amount. The server seemed reluctant to provide the receipt, which made the situation even more concerning.

In the very beginning, i thought that the staff charged for extra tips. But when I contact the restaurant by email , they told me that their card machines are synced to the tills, and so the server has to click on the table number to then take payment - and the staff has clicked on the wrong table to charge me and not double checked my bill, which is how I have then been charged incorrectly. They also told me that they can arrange for the additional amount to be refunded to me. The email said they are very sorry for the honest mistake made by the staff as well.

Last but not the least, they will put 10% service charge into your bill without your consent. If you are not going to add any tips, please check your bill very carefully.

Very nice restaurant and very friendly staff, especially want to mention Roberto , because he is very knowledgeable and professional

As soon as I was seated the waiter told me all about the different steaks. We were given popcorn for free as a starter. I got a flat iron steak (£15) witch was very tender and jucy and my brother got the wagu of the day (£23) and was more tender and jucy. I got beef driping chips, bone marrow crispy mash and truffle mac n cheese and where all very good. At the end we got mini claver shaped tokens we exchanged for a free icecream

Tottenham Court Road . Good service . Tasty food .

Outstanding service from Spitalfields branch. We went out for a family meal and from start to finish customer service was on point and the food was lovely. It was honestly one of the best experiences out we’ve had in a while! I made sure to email and thank everyone as it was so good!

A really good experience. Food was fantastic and the restaurant very nice

Everytime I am in this restaurant, it is a great experience.

My name is Met, and I’ve been one of Flat Iron's loyal customers.
I went to Flat Iron Manchester Deansgate and asked if it was open. A black man responded, "At 12, ma boy."
I left the restaurant, but on my way home, I realised he had actually called me "ma boy" (my boy). Not even with a complete sentence, just, “At 12, ma boy.” I’m 42 years old and a father of two, definitely not anyone’s “boy.”
I went back to the restaurant and spoke to the manager, a blonde woman. She didn’t seem concerned and avoided my question: “Is that the appropriate way to address a customer? Do you normally call customers ‘ma boy’?” Instead, she offered what felt like a fake apology.
Flat Iron has a strong reputation on social media, especially on Instagram, and its food is genuinely good. But I assume they do not educate their employees on how to speak to customers.

Flat iron i London, Victoria. Det er et ekstremt godt sted med en fantastisk steak. Medarbejderne er ekstrem søde og de er meget åbne for samtaler med kunderne. Man får gratis popcorn og is, hvilket bare gøre det endnu bedre 10/10 oplevelse

I went to Flat Iron Victoria today for a quick dinner and started feeling unwell beforehand. Ordered my food which came very fast and unfortunately I couldn’t eat it due to not feeling so good.

When asking for the bill, the lovely Claudia asked if there was anything wrong with the food to which I explained nothing was wrong at all, as this is mine and my partners favourite restaurant.

I explained I felt unwell and couldn’t eat and with no question she went to the till and decided to take some money off of the bill. She didn’t need to do this as I have said we absolutely love the food but out of pure kindness she did and it was lovely. She also kept giving me advice to help me feel better.

Absolutely amazing service from Claudia we will definitely be returning back to the Victoria branch (not like we haven’t already been there 4-5 times :) )

O would like to say how welcoming all the staff were as we entered the Tottenham Court Road Branch. The food was delicious and explained to us. Our server Whitney was very helpful friendly and informative. She was lovely. The price is ok too. The surroundings were very clean.

So I’ve been to the flat iron a few times
Just a great restaurant
Food is good not too expensive
The staff are so friendly and helpfull
The food comes very fast
It’s a great place to go
I would highly recommend
The pop corn on the table and the water
They don’t have any desert
U di get a cone with ice cream and sprinkles as u leave fantastic touch
⭐️⭐️⭐️⭐️⭐️

Easy to book online. Staff were great, food was tasty she good value.

Popcorn and ice cream were a nice touch.

First time at Flatiron in Kensington. Loved the simplicity- but it wasn’t basic. Food was great, price reasonable, super cool setting and good service. The complimentary ice cream to take away at the end was a classy touch. Go there!

The food was excellent, and the service was fantastic. A special thanks to Florin, who helped us choose a wonderful menu. The complimentary ice cream was the perfect finishing touch. We will definitely be returning!

Tasteless....all food taste of butter and salt.

I had an issue where I needed to contact someone at the Flat Iron steak house Camdridge. Problem was no phone signal inside so I looked up the web site and the ONLY way to contact the resteraunt was to send an Email them, which I did.

Hi
Need to contact someone in flat iron ASAP no phone signal do you have a number I can call for the cambridge branch please

Kind regards
Julian

One hour later.....

Hi Julian,

We don't have phone numbers for our restaurants but please let us know what you need them to know and we'll ensure they get the message.

Flat Iron

So I asked a question as follows

So if its life and death what do you advise as your responce was 1 hour?

On Sun, 9 Mar 2025, 18:23 Flat Iron Steak,

I did not get a responce! Despite several trys.

So if you have a real ISSUE LIKE life and death OR you daughter has forgotten her Eppipen.

THEN CALL THE RESTERAUNT OVER THE ROAD AND ASK THEM TO POP OVER TO FLAT IRON.

Is it against the law not to have telephone for emergance use in a public place.

Went to the restaurant outside Victoria Station. Absolutely amazing all round.
Food , staff, service, great prices
Would highly recommend