Flight Centre New Zealand - Flight Centre Albany Avis 

I had the pleasure of working with Cassie Knight at the Te Awa Hamilton store. We are travelling to the USA for a special wedding and our booking was complicated and became more so as time went on. My extended family in Australia heard about my experience with Cassie and asked me to also book them through Cassie, I trusted her completely. She dealt with changes, refunds, rebooking, transfers to and from airports, motels, more changes, more add ons, more cancellations, more refunds, more changes. I'm sure I was the client from hell 🫣. I actually found out she would wake in the night remembering something that she needed to do for us, only to realise she had done it, she went above and beyond for our family. Cassie always kept in contact with me via email and phone calls, not once did she ever make me feel like I was a burden, and I'm sure I was. She was consistently a joy to work with, she is calm and very knowledgeable about everything to do with our trip, that would put me at ease. I noticed Cassie had pad paper and a pen by her computer and watched her jot down notes for her to action and follow-up for me. I could not have managed this complicated trip without her, this was not a 5 star experience, it was a 100 stars. I hope Cassie stays with Flight Centre TeRapa, I'd never want to book a trip without her. Thank you Cassie!!! 🥰

Not good with online team,
but Albany Branch, Natasha Akai was very helpful

Thad D’Souza, our flight consultant Flight Centre, has been incredibly helpful in organising our packaged trip to China. He was quick to respond to all our questions, patient throughout the process, and consistently prompt with his support.
This isn’t the first time Thad has assisted me with my travel arrangements—he previously organised my wonderful holiday to Fiji, including all the excursion tours. Once again, he delivered an outstanding experience.
Thad has a great ability to work around our preferred dates while securing excellent package deals. Thanks to his expertise, both trips were seamless and truly memorable for me and my travel group.
I highly recommend Thad for organising any travel—his professionalism and dedication make all the difference. Thank You Thad!

I have recently returned from a trip to China organised by Thaddeus D'souza (Auckland). The trip was very well organised and all the necessary information for the trip was provided by Thaddeus in a timely and friendly manner. It was a wonderful trip and the package included some lovely food experiences and great tours. Definitely a trip to remember. I will surely use them for future trips and holidays. Thank you Thaddeus.

Jess Watene at Flight Centre Albany always goes above and beyond what we expect- she’s always available for any query and offers professional helpful advice- Jess is definitely our go to travel agent

Thad D’souza was very accomodating. No rushing and explored many options for me. Great smile and happy to help. He looked into itas fly bys and different routes to get to my destination.

just very helpful and prompt

Terrible experience from Flight Center support. Contacted them for a name change of passenger and they took like 20 days and was never delivered on time. You just go from person to person without getting much help. Absolutely terrible. I'd highly recommend not to use Flight Center at all. Infact book directly from the airlines website

Marc at Flight Centre Albany provided excellent service. He was friendly, knowledgeable, and very efficient, and he helped me book my flights to Australia and Europe in a timely manner. The whole process was smooth and stress-free. I’m genuinely grateful for his help and would highly recommend Marc and the team at Flight Centre Albany.

Very helpful lady who knew exactly what she was doing and answered all our questions.

I called your Albany branch spoke to a lady by the name of Taylor ,of all the years of my travel I’ve never met a more kinder nicer person than this lady ,very knowledgeable gave me different options,followed up with a call and a email that shows me her professionalism,a 100% position outcome ,my future trips will all be booked through her

The agent we deal with Taylor Still Albany Auckland is excellent and very helpful. Gives us lots of good advise and we would recommend highly recommend her.

Taylor Still was extremely pleasant and professional
in her dealings with us, she was very informative and patient especially when dealing with us. I would highly recommend her to anyone, for future travel arrangement's.

Very efficient, friendly and met all my flight requirements.

It was an easy and straight forward experience booking our flights. Taylor was very helpful and giving practical advise based on our situations. She was understanding and patience with us. It made it a lot easier having a travel agent helping us rather than booking it online myself. She made the process so convenience :)

Thanks so much Taylor!
Travelling as a group you made it so easy for us to book! We had the most amazing time in Rarotonga. The crown accomodation was perfection we loved the staff and location. You really sorted us out from the airport transfers making our life so easy to the buffet breakfast! 10/10

Staff were friendly and super helpful in accommodating some unexpected changes to our holiday.

Excellent service.

My experience with Flight Centre was terrible. I booked flights to Japan and Thailand, and I was told twice after they checked their system that I did not need a visa to visit Japan. I trusted the information they gave me, but on the day of the flight to Japan, I was not allowed to board the plane.

Even though they admitted it was entirely their mistake and rearranged my flights to Thailand, they refused to refund the full cost of the tickets to Japan. In the end, I paid for a trip I couldn’t take, and they only refunded the cost of the hotels, which was less than a quarter of what I lost.