Rory Grant is very helpful in finding us a flight that will satisfy our requirements and suits our budget. Did not rushed up in booking us the tickets and explained to us very well the coverage of our... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 Birkenhead Avenue, 626 Birkenhead, Auckland North, NZ
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Excellent service from the team at Birkenhead, especially Rory, he is patient, accommodating and nothing is a bother for him. He has been wonderful dealing with made every change of my elderly father’... Voir plus
L'entreprise a répondu
Lovely team at the Birkenhead branch. I actually popped in twice to enquire about an upcoming trip, so end up dealing with two different agents. The one that made the booking for me was very knowled... Voir plus
L'entreprise a répondu
Travel agent Kendra Ekblad provided very helpful advice is sorting out our options for out upcoming trip
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de réservation de billets d'avion
- Agence de visites touristiques en bus
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Attraction touristique
À propos de Flight Centre New Zealand - Flight Centre Birkenhead
Écrit par l'entreprise
Écrit par l'entreprise
Coordonnées de contact
4 Birkenhead Avenue, 626, Birkenhead, Auckland North, Nouvelle-Zélande
- 0800 250 132
3,8
Bien
7 avis
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Return flight to Philippines
Rory Grant is very helpful in finding us a flight that will satisfy our requirements and suits our budget. Did not rushed up in booking us the tickets and explained to us very well the coverage of our tickets. Much appreciated 👍
5 juin 2026
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊
Zero Customer Service
I’ve just driven 45 min in rush hour traffic from The Devonport peninsula to the Birkenhead FC. Admittedly I got there closer to closing but was given the short sharp shrift.
Agent: “I’ve got an appointment… drive up to the Albany FC, they’re still open or come back another day” and one other chap conversing with another employee says “I’m just the accountant”.
The thing that struck me was how dismissive the experience was😟. Even after I added I’d driven 45 minutes (stuck in traffic)to get there.
Having been drawn to the Birkenhead FC based on their strong review rating, the zero customer service experience left me disappointed.
Happily take business elsewhere.
15 avril 2026
Avis spontané
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
Dear Chris,
We regret your disappointing experience, especially after your long drive. We appreciate you bringing this to our attention. We'll address this internally to ensure better customer interactions moving forward. Thank you for your feedback.
Process was smoothly managed by…
Process was smoothly managed by consultant, as well as clarifying any issues quickly.
20 mars 2026
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
understood what we wanted,gave us…
understood what we wanted,gave us options.Very efficient and friendly service from Ahmet Ikanovic.
9 janvier 2026
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Travel agent Kendra Ekblad provided…
Travel agent Kendra Ekblad provided very helpful advice is sorting out our options for out upcoming trip
7 novembre 2025
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Lovely team at the Birkenhead branch
Lovely team at the Birkenhead branch. I actually popped in twice to enquire about an upcoming trip, so end up dealing with two different agents.
The one that made the booking for me was very knowledgeable in terms of shortest route, best value for money etc. the only reason I didn’t award 5 stars is because at the time of booking I asked if we could add any of the existing frequent flyer numbers I have (being aware that OneWorld and Star Alliance airlines often having applicable routes) and was told I couldn’t. When I got home I found that I could in fact, so had to email the agent back and ask to have it added. So really not a major thing but I was just surprised they didn’t know that. Otherwise a very pleasant experience, thank you.
11 octobre 2025
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
Dear Tanja,
We appreciate your review of the Birkenhead branch. We're glad to hear that you found our team lovely and the agent knowledgeable. We regret the oversight regarding the frequent flyer numbers and have noted your feedback for improvement. Thank you.
Excellent service from the team at…
Excellent service from the team at Birkenhead, especially Rory, he is patient, accommodating and nothing is a bother for him. He has been wonderful dealing with made every change of my elderly father’s travel needs.
10 avril 2025
Avis spontané
Réponse de Flight Centre New Zealand - Flight Centre Birkenhead
We are so pleased to hear about your positive experience with our team, especially Rory. We strive to provide excellent service and are delighted that Rory's patience and accommodating nature made your father's travel arrangements seamless. We appreciate your kind words and will share your feedback with Rory.
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