Luc at Hervey Bay knew his stuff which made it a pleasant experience.
L'entreprise a répondu
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Lisez les avis des autres
I am a terrible flyer. I had a flight attendant named Tiffany travelling from Brisbane to Roma and I cannot thank her enough for taking exceptional care. I won’t forget her. The pilot took excellent c... Voir plus
L'entreprise a répondu
Keller did an amazing service to respond to last minute advice and options for alternative flights to Europe with the conflict and suspended air space in the middle east. My friend recommended Keller... Voir plus
L'entreprise a répondu
I’m quite capable of booking flights online, however: sometimes the Flight Centre just does it better. Last two trips my wife and I needed to stop off in a country on the way to Europe. I let the sta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Flight Centre Australia - FCBT Brisbane & Darling Downs
Écrit par l'entreprise
Écrit par l'entreprise
Coordonnées de contact
114 Queen Street, Level 1, 4000, BRISBANE, QLD, Australie
- 1300 160 887
4,2
Bien
36 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Luc at Hervey Bay knew his stuff which…
Luc at Hervey Bay knew his stuff which made it a pleasant experience.
3 juin 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Can not speak more highly of the team…
Can not speak more highly of the team at Eastland Flight Centre, thanks Fe for helping us with our trip
30 mai 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Giles made my booking so easy
Giles made my booking so easy, I told him what I needed and it was done . Extremely friendly staff, nothing was a problem. I’ll be back
29 mai 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
First experience with flight Centre
First experience with flight Centre, experienced staff and very pleasant and helpful
21 mai 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Peper was very helpful
14 mai 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Flight centre want me to pay twice for the same upgrade
Flight centre want me to pay twice for the same product. After booking flights and then paying additional money for upgraded seats. I was not allocated the seats I paid additional for. On voicing my complaint, flight centres solution was for me to pay again for the upgrade. After explaining the situation repeatedly to the flight centre representative I was put on hold and the hung up on. Very un professional and tantamount to deception. I will be curious to see what the ACCC makes of their shoddy business practices.
15 mai 2026
Avis spontané
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Hi there Graeme, this does sound strange. We'd recommend reaching out to our customer relations team via this webform and the team can look into this for you; http://travl.to/62047vrCkt
Lovely lady but a complete rort
Lovely lady but a complete rort. First of all get an email with offers for flights to Tokyo but click on the link and the page is blank. Write an email complaining that the link doesn't work and why are they advertising that is supposed to be valid till 31st of May and it isn't available 25 days before the offer is due to finish. Get a lovely response from a lady who is the "Global Lead & Channeling Specialist ATL" offering to help but sends the email from a no-reply email address! So then respond to every email address I can find for Flight Centre and get back an email 7 days later from very nice lady saying she can't see the deal (even though it is attached to the email) and she will put me in-touch with a sales person. What a conjob Flight Centre. I may as well just send the whole thing to the ACCC.
7 mai 2026
Avis spontané
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Hi Eric, this does sound quite strange. Pricing is always listed as a from price, as it is based on availability. So although a deal may be valid until 31 May, if it books out before that date, the next available fare rate will be on offer for customers, and sometimes the deal will be removed if all deal fares have booked out.
Regardless, we'll be sure to manage this feedback internally as appropriate with the team.
Very helpful with my booking
Very helpful with my booking, went over and above. Would highly recommend Bribie Island branch.
1 mai 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
I WANTED TO CHANGE MY WIFE'S NAME ON…
I WANTED TO CHANGE MY WIFE'S NAME ON THE AIRLINE TICKET ORDER BECAUSE I ENTERED A WILD SURNAME BUT MY WIFE HAS A PASSPORT NAMED MILENA FERENC. I TRIED TO CHANGE HER NAME FOR 4 WEEKS. THEY CONSTANTLY EXTENDED IT, THERE WAS NO ANSWER, NO SOLUTION, AND FINALLY THEY TOLD ME THAT IT WASN'T POSSIBLE, THAT I HAD TO BUY A NEW AIRLINE TICKET, AND THEY WANTED ME TO PAY $2,500 FOR A NEW AIRLINE TICKET. I THINK THIS BEHAVIOR IS UNACCEPTABLE I ACTUALLY BOUGHT A TICKET FOR MY WIFE AND NOW SHE CANNOT FLY BECAUSE THE STAFF WERE UNABLE TO CHANGE THE NAME AS I HAVE BEEN ASKING FOR 4 WEEKS! I WANT A REFUND FOR THE FLIGHT I PURCHASED BECAUSE SHE CANNOT FLY WITH THE WRONG NAME I WAS TOLD THEY WOULD NOT REFUND MY MONEY!!! SO I THREW $1800 OUT THE WINDOW. UNBELIEVABLE BEHAVIOR OF YOUR STAFF I WILL COMPLAIN TO THE OMBUDSMAN AND MORE PEOPLE!
13 avril 2026
Avis spontané
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Hi Milena, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking. We will be sure to channel your feedback as appropriate, thank you for your review.
Fran at Flight Centre Toowong was great…
Fran at Flight Centre Toowong was great in making our flights to Europe happen in these challenging times. Great listener and very clever in working out the best options. Thanks very much
1 avril 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thank you for taking the time to share your great review for the team 😊
All aspects of service were met
20 mars 2026
Avis spontané
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thanks for the great review 😊
James Anderson is a star …
James Anderson was amazing with response , right through quote and booking . Very impressed
28 mars 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Hi there, thanks for your amazing review for the team!
Keller provided great service
Keller did an amazing service to respond to last minute advice and options for alternative flights to Europe with the conflict and suspended air space in the middle east. My friend recommended Keller as a great travel agent and he provide a very efficient service.
4 mars 2026
Avis spontané
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂
Sarah was great
Sarah was great, she has a very friendly and easy communication style. Sarah listened to our needs and gave suggestions. We are pleased with how our trip has come together and are excited to explore the next stage.
Thank-you Sarah.
4 février 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Benjamin is brilliant We have been…
Benjamin is brilliant We have been using him for a few years nowNothing is a problem Would recommend him to anyone
5 février 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Travel agent
The travel agent in Everton Park Branch was very knowledgeable about Europe and flight options for us!
12 janvier 2026
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Best place to book business class flights
Ben Monaghan is the only person we use to book flights. He is thorough, patient and efficient. We’ve used him for several years. He’s the best.
30 novembre 2025
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Rikki Browne was very helpful
Rikki Browne was very helpful. I appreciated the excellent customer service.
27 novembre 2025
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
We have just booked a flight for Chile…
We have just booked a flight for Chile and we’re overall happy. He took a few days to lock this in but we would use the service again
19 novembre 2025
Avis spontané
Réponse de Flight Centre Australia - FCBT Brisbane & Darling Downs
Thanks for your review Archie
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