Flight Centre Australia - Flight Centre Hurstville Avis 

Always excellent service. Prompt, friendly, knowledgeable. FJ at Hurstville keeps us coming back to FC.

Dear Flight Centre Team,

I would like to take a moment to recognise one of your exceptional team members, Jessica from your Hurstville store.

From the very beginning of planning my elderly mother-in-law's trip, Jessica provided outstanding customer service. She greeted us with genuine warmth every time we walked into the store—and trust me, we visited quite a lot! No matter how many questions we had, Jessica always took the time to listen patiently, provide reassurance, and ensure every detail was taken care of.

What truly sets Jessica apart is the care and compassion she showed once my mother-in-law had left Australia. When flights were delayed and travel became stressful, my mother-in-law didn't call an airline—she called Jessica. Knowing Jessica was there to answer her questions, calm her nerves, and reassure her that everything would be okay gave her an incredible sense of comfort and confidence while she was on the other side of the world.

In today's world, it's rare to come across someone who genuinely goes above and beyond for their customers. Jessica didn't just organise a holiday—she became a trusted source of support for an elderly traveller who was navigating international travel. Her kindness, professionalism, patience, and unwavering commitment made all the difference.

Please pass on my sincere thanks and recognition to Jessica. She is an absolute credit to Flight Centre, and because of the experience she provided, we will not hesitate to return to her for all of our future travel needs.

Thank you, Jessica, for treating my mother-in-law with such care, dignity, and compassion. The comfort, time, and reassurance you gave her, no matter where she was in the world, meant more to our family than words can express.

Kind regards,

Anna

Agent was friendly and happy to assist. Very knowledgeable and helpful. Very good at explaining options.

Conversation Flight Centre employee was smooth and all my questionsns answered clearly. The booking process was easygoing.

Jason was outstanding. Very impressed with the way he accommodated us and
went out of his way to deliver as required.

The Travel Consultant (Celine Ballista) was most helpful, and generally a very pleasant person to deal with.
Normally I book these things online but due to this experience I'll probably use the local Flight Centre office in future.