Flight Centre Australia - Flight Centre Indooroopilly Avis 

Started off great then went poorly. How their system doesn't show everything you as a customer need to know and how they want you to pay for it.

We had a complicated fare to address with multiple flights and people flying from multiple locations and times. One thing which we try and avoid is anything relating to the dreaded Co-share in Latin America. So its good to know when there are Co-share flights so we can pay whatever is better to avoid them.
Their system apparently doesn't have any visibility on Co-share supposedly.

After paying an exorbitant amount for our Christmas flights, we were disappointed to discover, only when checking our printed tickets, that we would be travelling on a co-share flight operated by a less than impressive airline. The carrier’s reviews raise serious concerns about the standard of service we can expect.

After speaking to the travel agent, about how we were sold on flying with one carrier and getting then fobbed off to another with the amount of money we paid, we were told to simply cough up more money to change the ticket. No middle ground nor any escalation after requesting. could be found hence the review here.
Hoping for the best for Flight Centre, but don't see it coming.

James was great very responsive and helpful with booking our flights and suggestions for a stopover.

Sam was knowledgable, friendly and efficient, 10/10 service

Was an easy and seamless way to plan a holiday. Madie the Travel Consultant instilled confidence and worked hard to meet all of my requests, ensuring that I was kept up to date and informed along the way. Great knowledge base and eager to make it a good trip! Nothing was too much from beginning ideas right through to checking in after the trip.

Harley from the Indooroopilly Flight Centre was incredibly helpful & went above & beyond to help me navigate unexpected changes & difficulties with my recent trip to remote areas of PNG. He is warm, engaging & enthusiastic & has made sure I can get home safely! Thanks Harley!!! I’ll definitely see you next time.

Alicia Barr travel consultant from Indooroopilly Flight Centre branch … she is hands down the G.O.A.T … l quite simply don’t have enough words of praise for this truly wonderful person. 20 star rating out of 10 …

Alicia was super helpful, listening intently to all our requests and queries, super responsive and unfazed by our changes, helping us craft the holiday we've been dreaming of for years.

Alicia had all the info, asked questions to clarify what we wanted, was just interested & helpful.

Huge thanks and praise to Luke Candy at the Indooroopilly branch. It's the second holiday Luke has organised for me and he booked and coordinated everything perfectly as he did for my previous holiday.
I had an amazing holiday in Vietnam with my family and Luke's quick action and knowledge ensured a great trip was even better than expected due to the fact that we decided to travel at the last minute and Luke had to work quickly.
Thanks again Luke I will always contact you for future travel plans.
Regards
Steven

Joshua Rosser, from Flight Centre I Indooroopilly , lookafter after us.for our overseas trip.
We are very happy with his customer service , his knowledge about the product, his on time communication and providing us all the suitable options for our trip.
We can recommend Joshua to anyone.
Thank you Josh for your assistance and great customer service.
Sharoon

Team ethic - courtesy/efficiency/ultra reliable/exemplary in all domains 1️⃣

Harley’s diligence, tenacity and friendliness.

Harley helped us plan and book our trip. He was wonderful! So personal and friendly. Harley went out of his way to make sure that this would be a special trip for us all. We would definitely book through him and Flight Centre again!

I have booked two back to back tours and flights through Flight Centre recently. My travel consultant helped me to find the hotel and flights which are not only good prices but also the best options for me. I am very happy that my trip is well organised and I can relax from now on. Thanks Luke, you are doing a great job！👍🏻

Great staff. Josh Rosser is excellent

Very helpful & knowledgeable! Luke has looked after us before & he has great customer service ethics.

Attentive, professional yet personable service. Our casual enquiry was met with an excellent package that met our needs and we signed up immediately. Follow up on quotes, documentation, etc. was prompt and efficient. Alicia was very professional but also very engaging. We have booked many holidays here and overseas with Flight Centre over the years and always the service is spot on.

Simple. The extremely polite, enthusiastic and tailored service.