What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understandin... Voir plus
L'entreprise a répondu
Shop 20A Orion Springfield Central, 1 Main St, 4300 Springfield, QLD, AU
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understandin... Voir plus
L'entreprise a répondu
We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Austr... Voir plus
L'entreprise a répondu
Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job... Voir plus
L'entreprise a répondu
Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.
L'entreprise a répondu
Écrit par l'entreprise

Shop 20A Orion Springfield Central, 1 Main St, 4300, Springfield, QLD, Australie
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What made our experience great…. Moana… She was so helpful, answering any question I had and helping with any change when she could. She made the booking process easy and was so kind and understanding. We have booked 2 holidays through her so far and looking at booking more in the future. There would have been no way I could have booked them by myself without her help.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
The service was excellent and the staff knowledgeable.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Kerri has been very efficient and proactive with supplying information and support.
Kerri’s knowledge and experience have been very valuable in navigating the current unstable travel environment. Kerri is friendly and very willing to assist with any travel requests.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
The booking was quick and straight forward and all worked out well

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
My consultant, Nam, was friendly, helpful and remembered my name. I just left everything to her and she made it very easy.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Haleigh is great, we always deal with her while booking our flights and have formed a great friendship with her, she’s lovely and always asking about our family, thank you Haleigh for the amazing job you do

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
We are 2 x 70+ year old women. The first thing that happened was- our travel agent Rubi failed to let us know of the Emigration Certificate , which we could have completed before we left Australia. We were assisted by KL airport staff & another 30mins of stress that could have been alleviated, we then found Rubi also didn't to book Transfers for us.
We were stranded in Kuala Lumpur at 8.30pm appox., after 18hrs travel to find we had no one to take us to our Accom. 2 women in our 70's!
We couldn't speak the language & nor could many of the Airport staff.
After 1hr we finally secured a Taxi & arrived at our accomodation around 10pm.
We were then told there was a Tax to pay ( which we also didn't now about).
WE had to arrange our own transfers in KL to the Airport for our next leg to Singapore & again at Changi airport to our Hotel.
For some strange reason, she DID book our transfer from our hotel in Singapore to the Airport.
We will not be using Flight Centre Springfield again & would not recommend it to anyone.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Right from the first contact, felt like a valued customer. This feeling has never deviated.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Ashlee, was very professional during the whole booking process and responded quickly to any request for change

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Haleigh was fantastic, she helped us choose a family holiday, we will definitely be booking with her again

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Always have confidence when planning and booking holidays with Simone. So helpful and knows what we like in a flight and hotel.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
having dedicated agent for my bookingwho is efficient, knowledgable and qyick is wonderful.

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Simone was very helpful I went in not sure about which holiday I wanted but after talking to Simone I walked at with a holiday and very happy

Réponse de Flight Centre Australia - Flight Centre Orion Springfield
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.