I booked flights for September 2026 with Bree for a holiday to Europe with my daughter. Bree provided outstanding customer service and went above and beyond all my expectations sourcing the best deals... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementShop 61, Runaway Bay Shopping Village, 4216 RUNAWAY BAY, QLD, AU
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Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I alw... Voir plus
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The staff at Flight centre Runaway Bay are great to deal with and only to happy to deal with all aspects of travel requirements to make sure you get the best Holiday possible.
L'entreprise a répondu
Our consultant filled all our requirements for flights, accommodation and a quote for rental cars.
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À propos de l'entreprise
À propos de Flight Centre Australia - Flight Centre Runaway Bay
Écrit par l'entreprise
Écrit par l'entreprise
Coordonnées de contact
Shop 61, Runaway Bay Shopping Village, 4216, RUNAWAY BAY, QLD, Australie
- (07) 5529 1631
4,1
Bien
7 avis
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Outstanding customer service
I booked flights for September 2026 with Bree for a holiday to Europe with my daughter. Bree provided outstanding customer service and went above and beyond all my expectations sourcing the best deals possible for us with Emirates. Due to the current situation in the Middle East, I made the decision to change airlines and cancelled our booking with Emirates. I made an appointment with Michael Ohori who spent several hours researching alternative airlines and flights. Michael’s interpersonal and communication skills were second to none. Michael showed a very mature and professional approach to resolving my dilemma and provided me with some very sound options. As it turned out my daughter and I decided to postpone our holiday until the conflict in the Middle East de-escalates. When I advised Michael of our decision, he was just so supportive and said ‘I understand your decision, let me know how I can help you in the future’. Michael has a huge future in the tourism industry. Congratulations Michael and thank you.
11 juin 2026
Avis spontané
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Our consultant filled all our requirements
Our consultant filled all our requirements for flights, accommodation and a quote for rental cars.
31 janvier 2026
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
Thanks for the great review 😊
Paris / Reunion Island trip
Bree again did a great job organising my trip. Shopped around for the best deal and had a lot of great suggestions with making my trip easier to plan as well as offering ideas I hadn’t heard of. I always have confidence booking with her as I know she is very thorough and patient.
22 janvier 2026
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Great Customer Service
The staff at Flight centre Runaway Bay are great to deal with and only to happy to deal with all aspects of travel requirements to make sure you get the best Holiday possible.
13 novembre 2025
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
Thank you for taking the time to share your great review for the team 😊
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
We love to see this glowing review for the team, and how they secured you a great deal and made your booking process so seamless. Thanks for sharing Judy 😊`
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
Hi Sam! Thanks so much for your amazing feedback, we love hearing this 🙂
I went to the runaway bay flight centre…
I went to the runaway bay flight centre store on 14/04/2025 and booked a flight for 4/05. While booking the flight, I mentioned that I needed additional baggage for the trip. So, I asked the staff that if it includes 30kg baggage and the staff responded yes. I paid my flight ticket which also includes the insurance. I thought my ticket also includes baggage.
Today, a couple a day prior to my flight day, I called the customer service just to ensure my booking and baggage. I was being told that my fare does not include any additional baggage. I am so disappointed now and i ended of paying additional $230 for baggage.
I am not happy with the service. Worst experience ever, I will never book from this store.
2 mai 2025
Avis spontané
Réponse de Flight Centre Australia - Flight Centre Runaway Bay
Hi Preety, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking, so when customers book, they are making an educated decision. We will be sure to channel your feedback as appropriate, thank you for your review.
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