Flightnetwork Avis 86

This company is an absolute disgrace and I do not understand how skyscanner still allows them to operate. I booked flights nearly a year ago and the airline cancelled them within 24 hours(nothing to do with covid). I have emailed and called nearly everyday and they just send you round in loops with no one doing anything! It is so infuriating and then last week they have disconnected the phone line. Has anyone had any success getting their money back??

I paid extra for guaranteed refund. No way other than premium rate phone call to contact. I'm 48th in a queue. Cannot get a cancellation. This is a scam and should not be able to continue to trade. AVOID AVOID AVOID

I paid extra to be able to change my flight. I changed well in advance and they charged me twice and refusing to refund me. Scammers. Going through my bank and if that fails going through small claims court. Nasty thieves. Your time will come as I can see many are reporting the same

How can this be allowed to happen? A company operating on Skyscanner refusing to refund when the actual airline have cancelled the flight. They keep asking for bank details when the refund should automatically be sent back to the original payment card. Disgraceful customer service. Over two months on and still no refund. Email them every day and nothing. People are being robbed of their money.

Horrendous reviews HERE IS MINE to add… correct some Indian guy answers tells you sorry I can’t talk now and drops phone you call again he says sorry lady no good and cuts off!! I bought flight all year thus had done it for me ! They changed my flight messed it up altered my flight to make me pay again I lost it all….

Booked flights through flight network that were subsequently cancelled by the airline (Wizz air). The company have made it impossible to get a refund. They keep promising a refund, but then nothing. They do not answer emails and should be avoided at all costs. They should not be allowed on skyscanner!

Booked flights through Flightnetwork via Kayak.
Various issues arose with flights being changed and ultimately cancelled.
I cannot overstate how useless and atrocious Flight network wet and are l… endlessly on hold only to reach some Indian call centre who clearly work to a script to delay, fob off and lie. Ask to speak to a supervisor sends you to a voice mail that cuts you off.
I have confirmed that the flight company refunded 5 weeks ago, yet Flight Network are dishonestly holding onto the money statung they’re waiting for some imaginary authorisation from the airline which seems to be the stock answer.
Avoid, avoid, avoid - they are crooks!!!!!

I really hope someone from Flight Network is reading this and able to help. My wife and I are on our honeymoon since the 5th, we have been sent an incorrect flight ticket and currently stranded in Asia. We have spoken to customer's service everyday in the past 8 days, 12 times, 20hours of phone calls and the response have been the same which is "someone from our support team will call you within 24hours to resolve it" however have heard nothing from each call. Our emails have only had auto acknowledgment replies with no option to reply. We need to get back to our 3 young kids. PLEASE HELP.

I tried to rebook a flight. Could not get through. When I finally got through they would not refund me and I had cancellation insurance.

DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY. THEY WILL CHEAT YOU OUT OF YOUR MONEY

Don't bother to use this scam company. I paid extra £60 for the option to cancel flight for any reason and they sill refusing to refund me. Thankfully my bank is taking care of it now. AVOID AT ALL COST!!!

CHECK VICTIMS OF FLIGHTNETWORK GROUP ON FACEBOOK

Terrible company - avoid at all costs. I booked a return domestic flight with them in Brazil . I took the inbound flight and a few days later I got sick so due to medical reasons I could not fly the return flight . I sent them the document by email and they didn’t respond. I called them and they told me I need to provide them with a written confirmation from the airline that they agree to refund . Idk why I had to do it - since I booked with them and not with the airline . Anyway I did it and sent them a letter from the airline saying they don’t mind the refund . After hours on the phone , during which the reps hang up on you every single time , they said they will check with the airline and get back to me . Of course they did not, and I’m still waiting for my refund .
Just avoid them and buy a ticket from a company which respects its customers .

Do not waste your time your effort your money with this company they are the worst and don’t you ever buy any tickets from them because you will regret it every single moment. I have bought a ticket from them and suddenly 3 days before travelling I have received an email saying “ Your flight(s) for booking UEEZKT has had a schedule change/cancellation from the airline. Unfortunately, you will not be able to travel as planned.” And I have replied to their email asking to cancel the flight and sent them 4 others emails and waste over $200 USD on international phone calls to speak with they customer service they have put me on hold for 30 minutes every time and hung up the phone before speaking to any representative and left me hanging no response no refund no communication. Give your money to company they deserve. Stay safe keep away from this useless company. And they don’t deserve any rating but I have to put one star so the platform allows me to leave a review.

I have nothing positive to say about this company. The customer service is terrible, staff do not listen to you, obviously reading from a script.

I am trying to get a refund on a flight due to the covid pandemic. flight network charged me £19 to act on my behalf but no response from them, after 4 months I followed up with them and they tell me I have to speak to the airline directly!

The airline are requesting refund application numbers but flight network cannot give me them which gives me the impression they have never even tried!

The website gives no help either. I have never experienced such terrible customer service support, communication and response time.

Avoid at all measures.

Here is one for company, you are getting reported to regulator. I booked ticket on Sunday, no confirmation nada from you yet. When called to return funds they refused. they haven't issued any ticket, there was not even a confirmation email. I only know that BA leg did not go through as we got on Sunday email that if they do not confirm in 24h ticket on hold will he cancelled (from BA). Once you pay (AFTER 😡😡😡) it gets written on screen that confirmation should arrive within 72h. Info post sale is not part of the contract. No email nothing from them just blocked funds. This was paid at regular level not some bargain. Shocked they are allowed on Skyscanner and quite disappointed in them as a result. Avoid and report to regulator if you have issues

Dont bother with this company i paid for adjustable return date tickets. When i tried to contact them i recieved no response and couldn't adjust my tickets. I finally recieved a response a week after i had returned. wasted money paying for ectras they make unavailable.

FlightNetwork.com - Rescheduling a flight/incompetent staff. Worse company i have ever had to deal with.

I booked 2 business class flights with cancellation insurance. Unfortunately we had to reschedule (which was included in the extra insurance we took out)

This was a nightmare to say the least, incompetent staff, no one new what they were doing, especially these two below

Abu, Ronak

Inexperienced staff, lack of English language,

It is an horrendous experience, it literally up to now has took me 5 days of phoning them, they never phoned back when they were supposed too, kept being passed to other agents. Repeating myself again & again.

The flight ended up being sorted by myself finding flights from the BA website and telling them that there were cheaper flights as they tried to charge me £500 each more for flights They never bothered too look to find alternative prices or times, even days as i gave them a very free time scale, in the end i did it myself. I found on the same day that they had offered (£500 more per passenger) a good flight at no extra costs. Return flights as well.

I paid good money as a business class passenger, they treated me appallingly, i had the phone put down on me five times because they didn't know how to reschedule, kept saying have a voucher, (which would have meant i lost £450, (i was flying from london to Spain it was £955 in the first place) i am a very nervous flyer hence Business class as this is the first flight in 3yrs due to Covid, they didn't even know what there own policy included.

I am at this moment waiting for them too reschedule and again the line has gone dead, i have spoken to three people this morning alone. Still not rescheduled. The line has gone dead again. Still not sorted even tho i found the flights for them.

I will find whom the CEO of this company is and complain there, they are a Swedish company. Terrible, Terrible company USELESS! Never again. Il go on LinkedIn, and contact them directly. Shame on you all, you have made this a really horrible experience.

Desired outcome: To reschedule my flights as per multiple conversations.I am now speaking with Zohaib as i write this. He seems to be the only one thats trying this now, nooo its gone dead again! A nightmare

I would give 0 stars. They are incompetent!!!
Has been 6 months and I don’t have my voucher, they kept sending me back to the airline. They are thiefs!!!!! Please avoid them

- first time using FLIGHTNETWORK and I WOULD NOT RECOMMEND
- bought a round trip flight to peru and realized i make a mistake
- i tried calling flightnetwork and after waiting 2hours, i talked to VISH (India) that I would have to pay $60 to cancel even if its within 24 hours, i said i would talk to my bank before confirming
- called my bank, they said they can't do anything if its apar t of the company rules, I figured whatever, I'll just lose $60
- i called flightnetwork and after 2 hours i talked to a female agent (India), who was the most rude and nonresponsive person ever, didn't even give me her name, told me lies that they can't cancel my flight even though the last agent, Vish, said something differently. she told me to call, Avianca, because its their (Avianca) policy
- I called Avianca, and after 2 hours talked to a customer rep. He said that their airline has no such policy and flights are cancellable within 24 hours. However, Avianca can't make any changes because the transaction is through a third party.
- I called Flightnetwork back the next day (but still within 24 hours), and talked to Vish again. He said said that it won't be cancellable now since a day has passed even though its within 24 hours. I was livid because of the lies from the prior agent. I asked Vish what her name was and if there is a mistake on her part, he did not answer. I am devastated.
-talk to the supervisor who reviewed the conversations I had with the two agents, he said there was nothing he could do
- I cancelled it and lost $500 but im happy I don’t have to deal with this terrible company, with rude customer service.

Overall, I WOULD NOT RECOMMEND FLIGHT NETOWRK. I am a canadian and this is a Canadian company, but I would not support them. I will tell my friends and families and anyone who listens against this company. I would recommend you buy straight from the airline instead of these third parties.

I BOOKED A BUSINESS CLASS FLIGHT WITH THIS COMPANY AND TO MY HORROR FOUND THEY BOOKED ME IN AN ECONOMY RETURN.AND THEY JUSTIFIED THE BOOKING TOOAND WILL NOT CHANGE THE BOOKING.I RAISED IT WITH MY CREDIT CARD COMPANY AND THEY THEYREFUNDED50% OF THE TICKET,LATER I GOT A MAIL FROM FLIGHT NETWORK THAT THE ONGOING FLIGHT IS ALSO CANCELLED.WHEN I LOKED AT MY REFUND STATUS THIS IS THE MESSAGE FROM FLIGHT NETWORKNo refund possible for this trip
Since you have requested a chargeback from your bank we will not be handling this as a refund case. A chargeback means that you have made a dispute against us for this specific order. For that reason, the matter is now in the hands of your bank.

As this is an active chargeback we cannot proceed with any further action until it is finalized. In case the chargeback is closed without you receiving your refund, you can contact us again and we will process your refund case based on the regulations of the airline company.

If you have any questions, we kindly ask you to contact your bank
ICONTACTED MY CREDIT CARD COMPANY AND INITIALLY THEY SAID NO,AND ASKED ME TO CONTACT FLIGHTNETWORK,AFTER APPEALI GOT MY MONEY BACK FROM THE CREDIT CARD COMPANY AT THEIR EXPENSE
DO NOT BOOK YOUR FLIGHTS WITHIS COMPANY. GO DIRECT TO THE AIRLINE .IT MAY COST YOU MORE,ALWAYS USE A CREDIT CARD.BE PREPARED TO APPEAL TO ATOL AND THE BANKING OMBUDSMAN.ALWAYS ASK UNDER WHAT uk LEGISLATION ARE YOU REFUSING A REFUND.GET LEGAL ADVICE I USED MY HOME INSURANCE LEGAL SERVICES.AND FINALLY NEVER USE THIS COMPANY