Flipconnect Avis 

EDIT TO ADD:
Absolute scumbags. I just found out they used my name for whatever reason, and now my credit rating went down. All because I signed up with FLIP. (Won't let me upload screenshot of the credit rating on Trust Pilot)

Pathetic and useless internet service!. 6 years of 25mbps speed, and I've never had technical issues with my modem and always had connection to the whole house, even if it was slow or dropped out often. As soon as I signed up with FLIP, I never have internet for long periods of time and it's always much slower than 25mbps. They're in the process of switching my server for the 2nd time now and now we have no internet for the next 24hrs. I had Aussie Broadband 6yrs ago which was pathetic, but not as useless as FLIP, so I changed to Tangerine and had absolutely no issues whatsoever besides getting too expensive for 25mbps speed, and they teamed up with Aussie Broadband recently, which made the internet constantly drop out daily again, so I signed up to FLIP as it was affordable. For the 1st time ever, I've had to factory reset my modem amongst other technical support options! After exhausting every option to fix the issue, they're telling me pathetic excuses like, "It's your modem location", "You need an extender", and "You need a new modem". No other internet provider has ever needed to go down the path of switching servers leaving me with no internet for 24hrs, needing to factory reset the modem, asking to buy an extender, asking to buy a new modem, or blaming the location of the modem. I literally signed up only 2 months ago and so far, I am fuming with the service!

I transferred from one isp provider to the other many times in the past 20 years and flip connect phone support is hands down the most frustrating service I had. I called them 5+ times this morning, just for setting up my VoIP phone adapter with an already ported old telephone number. I lost count in the numbers for providing my personal details, painstakingly searching phone adapter MAC address and serial number as they didn’t record them in the previous calls??!! Edit: VoIP phone eventually worked after numerous emails and phone communications. Move up 1 star to 2.

Can't speak more highly of their service. Their Support is always quick to get hold of and quick to resolve my issues and/or work with NBN to get them resolved. Great work team! Great stable internet and great affordable service. A+

Sign up was quick and easy. They organised an NBN box to be sent out as the previous tenant didn't leave it behind. My speeds have been great with no drop outs. I am really happy to have found them, especially with a great rate for new customers. I have never had to deal with their customer services as so far there have been no issues.

had a very disappointing experience with Flip Connect.

Three weeks before my next billing date, I decided to switch to another internet provider. I provided my new provider with my AVC, and the new service was connected without any issues. However, I was then charged by both my new provider and Flip Connect for the same period.

When I contacted Flip Connect, they simply told me that, according to their Terms & Conditions, I was required to contact them directly to cancel the service. They said the new provider cannot cancel the old service on the customer's behalf, and because I hadn't contacted Flip Connect myself, I would be charged for the entire next month. They also refused to issue any refund.

I asked to speak with a supervisor and waited 22 minutes. In the end, I was never transferred. The agent came back and said they had spoken to the supervisor, who repeated the same response: the charge is non-refundable because I didn't personally request the cancellation.

The internet service itself was nothing special, but the customer service and cancellation process were extremely disappointing. Charging customers for a full month over what is essentially a cancellation technicality, despite knowing they had already switched providers, feels very unfair.

I definitely won't be using Flip Connect again, and I wouldn't recommend them to anyone looking for a fair

I have used Flip for my internet for the last 3 years, no issues, easy to contact and speak English. Would use them for mobile but Optus was nothing but problems when last used.

I’m really disappointed with Flip and the way they handled my internet plan.

I signed up for a one-year internet service, but they increased the price without clearly informing me. Then, when I decided to cancel, I noticed they charged my account again only a few days later.

When I contacted them about it, their response was basically that because I hadn’t told them earlier, I still had to pay for the next month. That feels completely unfair and unacceptable.

Customers deserve clear communication, transparency, and fair treatment, especially when it comes to billing. Unfortunately, my experience with Flip was frustrating and disappointing, and I honestly wouldn’t recommend them.

Very impressed with the whole process. I had kept my previous supplier in place in case there was hassle in the changeover.

There was no hassle at all. Their support helped me through a complete setup- change all existing data on my modem and replacing with FLIP.

Recommended by my brother and very satisfied.

Issue 1 - Didn't have internet for over a week because Flip Connect could do correct fault diagnosis and made me do various configuration changes (did nothing), try different Ethernet cables (did nothing), and asked if I had a spare modem which normal households do not. Despite advising them a week earlier what modem I had, they did not realise that Netcomm modem could not handle speeds of 100Mbps or higher but also failed to do any testing of the actual modem over the 7 days, BIG FAILURE NUMBER ONE of not performing any correct fault diagnosis. and failure .
Issue 2
1) Sent an email dated 28/1/26 2:25pm which advised I wish to cancel my VOIP.
2) Called Flip 29/1/26 4:00pm approximately advising that the VOIP is to remain functional until further notice but this was not updated in my file / account because I later received the email dated 5/2/26 advising my VOIP is being cancelled, which since the 29/1/26 is not authorised for any cancellation.
3) Invoice dated 5/2/26 received shows my bill for VOIP for 23/1/26 - 28/2/26, so no cancellation is authorised because I am being billed / paying for the service without cancellation.
4) Email received from Flip dated 5/2/26 Thurs that VOIP cancellation is in progress but this should not be occurring as there is no legal authorisation / legal consent to do so since the 29/2/26.
5) Email sent to Flip enquiries dated 7/2/26 advising that as per point 2, no VOIP cancellation should be in effect as Flip were advised approximately at 29/1/26 4:00pm, that the VOIP is to remain functional.
6) Despite escalations on the 7/2/26, 8/6/26, 9/6/26 and also to Customer Resolutions, I am constantly advised it will be escalated and resolved, then it will be completed by Wed 11/2/26, then it will be completed within 3 business days from 9/2/26 to now 10/2/26 it will be completed 3 - 5 business days from 10/2/26.
I have had no VOIP for a week and have missed medical appointments and lost my place in medical waiting lists and FLIOP continually make broken promises (remember I had no internet for the entire week before due to incorrect fault diagnosis).
BIG FAILURE NUMBER TWO of total incompetence due to cancelling my VOIP from the 29/1/26 without legal authority and legal consent and have no VOIP for 7 days and FLIP has not resolved this, I have missed medical appointments and I may lose my VOIP number of over 5 years.
Beware of FILP as they are great until there are issues, then they are pathetic and cause issues themselves.

Beware Flip promotions, I took advantage of what I assumed was a good deal. An EERO WIFI 7 modem for $169. It arrived, but not even Flip could connect it. I checked out many reviews and found out it had an average score of 21/2 stars. Apparently, even some I.T. technician's could not connect it.
The process and info was so difficult to comprehend. I decided to send it back in the original packaging to Flip, and pay express post, but was told Flip does not accept returns that have been used and opened. I explained I had to open the box to check the contents and that all original components were as delivered and that the modem had never been used because nobody could connect it. Finally they agreed to accept it , but they would not repay the full cost as the box had been opened and only part payment was applicable Once again shocking treatment from I.P.'s. The measly amount they are deducting would be insignificant to the profit they would make from me the upcoming year. Short sight executives once again running the business. Unfortunately assuming made an ass out me once again. I am changing my provider.

Their service is worsen even their customer service

The NBN in my area is a bit patchy, but as far as i'm concerned thats on NBN not the internet service provider. What Flip has done very well is provide good service. I have been with them for around a year now so compelled to give them my rating considering all the haters out there. The couple of times I needed technical support (e.g. when my router died and I had to configure the new model) I have found there support to be really good. Other than that, I get what I expect... budget internet. Be grateful for their excellent pricing!

Nbn is always dropping out, takes me forever. Can I understand that everything's working at my end and eventually they work out? It's something at their end. Usually a day or two sometimes more. shocking.
Call centre is open a couple hours a day
So you have to logger online enquiry and then they'll get back to you within 24 to 48 hours. They don't care if you got no internet for days. Each month.

Good value but regular outages that are not caused by the NBN but on Flips own network. We've had 3 substantial unplanned outages near Nowra in 8 months. Time to switch to someone more reliable.

horrendous service, tech support have no idea, don't use them - I had very bad experience, no communication, still waiting for their finance team to get back to me after closing off the contract in the beginning of December 2024

I cannot stand this provider for a company that is meant to provide internet it does a shockingly horrible job at it I fully think I’ve gone more time without internet than I have with it. No matter how much I contacted nothing, nothing ever changed it was useless the company is just so useless.

I signed up for Flip Connect NBN internet on the Saturday, so I wasn't surprised that they couldn't connect me until Monday. I've been out for most of the day, so I was expecting the internet connected when I arrived home. It wasn't, so I gave their customer help line a call. I spoke to somebody in their customer help centre whom barely spoke any English, which didn't help matters. After a few minutes of 'sorry, can you repeat that, and I didn't catch that, I found out the reason for the internet not being connected, I think? She said that the credit department had withdrawn my service, and said there was a block on my credit account. I am a new customer, they hadn't even asked for any ID, how do they know if I had bad credit or not? This phone call went around and around in circles. Saying things like I need to contact my credit agency? to take the block off my credit account. There is no problems with my credit, that I'm aware of, and besides, the account is prepaid. I pay the amount, they connect my internet service, and so forth. Anyway, I got a little tired of her telling me I had bad credit, when she didn't even identify me, and trying to interpret her broken English, so I just rang another company. I rang Moose Mobile half an hour ago. Spoke to a fella in Sydney, and it's connected straight away. Same deal, no hassle. No half cocked credit checks. I'm happy that I didn't proceed with Flip, I could only imagine the drama I have saved on further down the track.

Paid money for mobile 26 July got connected 9 August. Repeated 'mislead' - the old "I'll get back to you" line which was a lie. Still issues concerning logging in. Do not trust a man called Andrew. Wasted hours and hours plus money just have my blood pressure raised.

After their electricity provider/partner tried connecting the electricity on the wrong date they said they would have to cancel my whole NBN and electricity bundle and I would have to reorder it after 24 hours, because that's how long it takes to cancel, then reorder the bundle and hope that they get the date right the next time.

No apology given and of course that's a lot of unnecessary work I have to so I went elsewhere.

Now today when I've moved, quite some time after I told them writing I'm not going ahead with them, and after I already received an email and SMS from my NBN provider of choice saying I'm connected I get an email six hours later claiming Flip has been connected to my property.

Their phone support claims you can only cancel via the phone. The person who was replying to me by email, and stopped replying when I brought up the cancellation, didn't tell me that. They just stopped replying and didn't feel a need to share that information.

Keep in mind I'm not a customer yet. I haven't paid them, I told them I wouldn't do business with them and I would go elsewhere, but they still connected NBN to my property.