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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very happy with how swiftly the whole process is. After getting a sample I spoke to the sales team that advised me on delivery times, and what else I needed to go with the floor and in 2 days the fl... Voir plus

Noté 5 sur 5 étoiles

Great service from the beginning. Emailed them queries got instant responses. Delivery was on the date specified and on time. Driver called beforehand and even helped unload. Had a bit of confusion o... Voir plus

Noté 4 sur 5 étoiles

Superb quality products and a great selection at good value prices, delivered smoothly and with lots of advice provided to help us with our DIY install. The finished results look fantastic!

Noté 5 sur 5 étoiles

Very reasonably priced, my floor gets non stop compliments. It’s a bit of a showstopper and gives off a warm glow when the light hits it. I have been asked if it’s original several times and it’s been... Voir plus

À propos de l'entreprise

  1. Magasin de revêtements de sol
  2. Entrepreneur spécialisé dans les revêtements de sol
  3. Magasin de rénovation
  4. Porte intérieure
  5. Fournisseur de bois et de laminés

Écrit par l'entreprise

Floor Warehouse is the UK's top choice for premium flooring solutions, specialising in high-quality solid and engineered wood, SPC, LVT, and laminate flooring. With over 20 years of industry expertise, we have established ourselves as a trusted name in the flooring market, known for our commitment to quality, style, and sustainability. Our extensive selection of flooring options is designed to meet the diverse needs of our customers, from homeowners looking to enhance their living spaces to professionals such as interior designers, architects, and builders. At Floor Warehouse, we pride ourselves on offering eco-friendly products that are both stylish and affordable, ensuring that you can find the perfect flooring solution without compromising on environmental responsibility. We source our materials from reputable suppliers who share our commitment to sustainability, providing you with flooring options that are not only beautiful but also kind to the planet. Our expert team is dedicated to delivering exceptional customer service, guiding you through every step of the process, from selection to installation. At Floor Warehouse, we believe in making high-quality flooring accessible to everyone. Our competitive pricing and extensive range of products ensure that you can achieve the look you desire within your budget. Experience the Floor Warehouse difference today and discover why we are the preferred choice for flooring solutions in the UK. Trust us to transform your space with flooring that combines durability, elegance, and eco-friendliness. Whether you're renovating a single room or your entire home, Floor Warehouse has the expertise and products to help you achieve your vision. Join our satisfied customers and experience the best in flooring with Floor Warehouse.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(89)

20 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very happy with how swiftly the whole…

Very happy with how swiftly the whole process is. After getting a sample I spoke to the sales team that advised me on delivery times, and what else I needed to go with the floor and in 2 days the flooring was at my house. I will say they don't take orders over the phone which they say is for data protection.

The builders have opened the boxes to let the flooring "breathe" and I had a quick look, looks fab. I can't wait for it to go down in a few days.

20 juillet 2026
Noté 5 sur 5 étoiles

Great service from the team at Floor…

Great service from the team at Floor Warehouse. Have had my flooring down for over a year now and needed an extra box as I had some left over and wanted to do another room. They helped make sure the flooring batch matched and discounted delivery for me. Flooring is great, couldn't be happier with it.

13 juin 2026
Noté 5 sur 5 étoiles

Great service from the beginning

Great service from the beginning. Emailed them queries got instant responses. Delivery was on the date specified and on time. Driver called beforehand and even helped unload. Had a bit of confusion on the size of the tubs for the wood glue ordered with the engineered flooring, but was rectified immediately with one of the sales rep coming to drop off personally.
The quality of the flooring looks great. Overall highly recommend

25 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Exceptionally good customer service, great prices

From the start, the customer service has been outstanding. Steve answered my queries via the live chat even on a Sunday evening, and offered insightful and speedy advice that made ordering so much easier. Mark was absolutely wonderful once I had ordered, and arranged for a one-hour delivery slot, which made all the difference to me. He was ever so kind and kept me up to speed with the arrangements. Finally, Anna at Transport worked absolute magic, ensuring the delivery was right on time despite changes at the local depot. Down to the driver, who chipped in getting the tiles to the door, it couldn't have been a better experience. I would highly recommend Floor Warehouse for great prices and exceptional customer service.

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very happy with my purchase

Very happy with my purchase, Mark from sales upgraded my delivery to next day delivery for free! This was a great help as the builder gave us the go ahead on short notice and needed it before the weekend to allow the flooring to acclimatise prior to installation. Now its been installed and I am impressed by the quality and look.

16 avril 2026
Noté 1 sur 5 étoiles

Refused to return money

Charge for 48hr delivery slot, dont turn up and refuse to return money. Be cautious.

14 avril 2026
Avis spontané
Logo de Floor Warehouse

Réponse de Floor Warehouse

Hi Chris,

Thank you for your feedback.

We’re sorry to hear you were unhappy with the delivery experience. Just to clarify, the 48-hour option refers to an estimated delivery timeframe rather than a guaranteed time slot, which is standard across pallet network services.

That said, we fully appreciate the frustration caused when a delivery doesn’t arrive as expected, especially when you’ve planned your day around it. As soon as we were made aware of the delay, we escalated this with the courier and ensured it was delivered the next working day.

We do understand the inconvenience this caused and appreciate your patience while we worked to resolve it.

If you’d like to discuss this further, please contact us via our live chat on our website and we’ll be happy to review this with you.

Kind regards,
Floor Warehouse

Noté 5 sur 5 étoiles

Fantastic service from Floor Warehouse…

Fantastic service from Floor Warehouse and really happy with the quality of the flooring. They response really promptly to all my messages and the flooring has help transform my renovation. Really happy I chose this flooring company.

7 avril 2026
Noté 5 sur 5 étoiles

Excellent floor

Excellent floor. Replaced it after 18 years. I really love this. The floor is strong and solid.

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

The customer service team was…

The customer service team was incredibly responsive and assisted me with all my queries. Now that the flooring is installed, it looks fantastic. Even though it's only been in place for a week, I've already received numerous compliments on it.

24 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very quick customer service team

Very quick customer service team, helped me with everything I asked, and the flooring looks amazing now its been laid. It has only been down a week and I have been getting alot of compliments about it.

24 novembre 2025
Noté 5 sur 5 étoiles

We went for the honey handscraped solid…

We went for the honey handscraped solid oak and its a amazing flooring. Really high quality wood with a warm and sleep look. Very good price / quality ratio. Thank you, Floor Warehouse, for your professional customer support and swift delivery.

25 octobre 2025
Noté 5 sur 5 étoiles

Beautiful and very reasonably priced

Very reasonably priced, my floor gets non stop compliments. It’s a bit of a showstopper and gives off a warm glow when the light hits it. I have been asked if it’s original several times and it’s been very robust in terms of a busy, messy family life and lots of furniture being moved around. Prompt and helpful replies from the staff also make me highly recommend floor warehouse.

5 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

Great Customer Service.

Special thank you to Jacob for allowing me to return leftover flooring boxes well outside the 30-day limit. I had explained my project had been delayed and I had the planks fitted 2 months after receiving it. Jacob was able to make an exception and still collect the goods for a refund. Great company to work with.

10 septembre 2025
Noté 5 sur 5 étoiles

Special thanks to Mark from Sales

Special thanks to Mark from Sales. We needed the flooring urgently, and he offered to upgrade our flooring delivery to next day for free, so instead of getting it on Monday, we got it on Friday. Amazing customer service. we have looked at the oak herringbone planks, and it looks wonderful. Can't wait to get it fitted over the weekend.

15 août 2025
Noté 5 sur 5 étoiles

Very good experience dealing with…

Very good experience dealing with floorwarehouse in getting my new flooring. They was apply to answer all of the questions from my fitter and also advise on products they do not even supply.
Recommended flooring company

5 août 2025

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