Flowtica Avis 

I absolutely love this pen and app that goes with it. Like others have said, I too have ADHD and this pen helps me tremendously with work. This fills in the blanks of the areas I can’t remember especially when it comes to work. There are so many times I’ve used the pen and then read the summary and said “oh yeah I totally forgot about that!” And the customer service team is awesome, fast, and friendly. The only little hiccup (for me) is the ink cartridges can run out quickly, but I also work in healthcare and use the pen A LOT, so that could be a user problem. I’m glad I found this company!

There are some connection issues I'm struggling with.

El servicio de atención al cliente es excepcional. Respuesta muy rápida y con toda la información que necesitaba para terminar de configurar mi bolígrafo y la caja de carga. Ha sido todo fácil y rápido. Muy bien!

Not only is the pen itself incredible but the app breaks everything down and summarizes it in an easy to read/study format. The customer service is incredible as well! So helpful! Had an issue that was resolved the same day!
As someone going back to school in my 40's and with ADHD, I was very worried about missing something important or having trouble studying. With Flowtica scribe by my side I'm more confident about being successful and learning everything required!
Thank you Flowtica team for not only an amazing product but also having some of the best customer service and support in the business!

Special shoutout to Jacinth for her support in helping me and the tech team to troubleshoot the issues.

Flowtica scribe pen is everything I wanted it to be. Sleek, functional and easy to operate. I take comfort in knowing that if I run into trouble it's a real team of humans helping me :)

More international delivery options are needed including fast track.

Also, the status updates with current courier were very delayed (i.e. the status was updated only overnight for each stage - including final stage of delivery to my adress)

I had a really opaque (user fault) issue with registering/pairing, and Jacinth of the Flowtica Customer Support Team really went above and beyond to resolve it. Detailed and patient support is rare, and I'm quite impressed with how the issue was handled. Great job all around on this device.

The transcription and summarizing features work exceptionally well.

Flowtica app and the recording pen are my saviour for me to go back to school in my 30s. I have ADHD, therefore it's difficult for me to focus, With this recording pen, I am able to record my lectures and focus as much as possible during the lecture, with my mind thinking about certain problems that arise as the lesson goes on. I can easily go back home, listen to the recordings clearly, and the AI support in the app helps me organize the whole three-hour lecture into parts that are easy for me to digest and understand.

on top of that, I also use it for my work. After getting permissions from all parties, I will use it to refer back, as I have a short memory.

Lastly, the customer care teams are great, understanding and responsive. So far, always able to help me resolve issues I faced with the app.

Excellent product. Easy to use and so far, a reliable transcript of the conversation. The app is easy to use and handy. Very useful for meetings and workshops

I was a Kickstarter backer. I have been using the Scribe since release. For context I am also a Pluad user. I will start with the comparison, Flowtica takes great notes but it lacks the refinement of Plauds summaries. Don't get me wrong, the Scribe does a great job summarizing but it hasnt reached the level of plaud, being able to re-summarize or change the template. I have seen great improvements in the app, they are clearly working hard to refine the summaries and add features.

Onto the hardware. Initially I had issues with recordings syncing. Sometimes they would, other times they would fail. However that has been fixed in FW updates. Now it works smoothly and quickly. The audio is really good too. I also like being able to use it as a pen and recorder. The build quality is great, I bought the .07mm tips which i prefer over the finer tips. The charging case feels quality and I like it a lot.

Lastly, customer service has been great. As a backer I had two premium membership cards, one 3 month and one which had gotten thrown away by accident. I reached out to customer support and they helped me out in less than 24 hours.

THE GOODS WAS NOT DELIVERIED YET. Please arrange urgently delivey to the address as mentioned

Theinstruction how to use is not very friendly. I like to see a video or step by step how Flowtica can be used.

The Flowtica Scribe itself is well-made, feels premium and looks great, no complaints.
However, the software did not work for me. I was unable to record anything when I needed it.

When I tried to return the product within the 30-day return window stated in their own refund policy, the support team denied my return twice, claiming that only the EU 14-day cooling-off period applies to EU customers. Their own policy clearly states that the 14-day EU right applies "additionally" to the general 30-day policy. Nowhere does it say the 30-day window is excluded for EU customers.

After I pointed this out with direct quotes from their policy, they agreed to accept the return but framed it as a "special exception" rather than acknowledging my right under their own terms.

I would recommend carefully documenting everything if you need to make a return.

Terrible customer service still trying to get a refund when the product showed up 4 months after I ordered!

There was a looooong delay in getting the product and comms is not great, BUT the actual product and everything that goes with it, the app, etc. is amazing.Highly worth the wait and highly recommended