FluidOne Avis 9

Oliver from FluidOne said he was busy and hung up on me... no call back, or assistance. I wouldn't bother with this IT company, save yourself a bill and actually get a business that will support your company.

Everything ran smoothly, very quick when we needed help!

We had been a customer of FluidOne for a few years and never had any issues with the product itself.

I had been notified of a price increase and was looking to upgrade the speed of our circuit anyway so thought it would be a good idea to recommit to FluidOne on a new contract...oh how wrong I was.

Well over 6 months later and I wasn't any further forward with the upgrade so I cancelled and am currently moving provider at a higher monthly cost. The list of issues during this time is endless, from the shockingly slow response times of our "account manager", being given the wrong prices, trying to sell us a service with an end of life Juniper switch, providing BT Openreach visits that weren't actually booked in (wasting hours of my time waiting around for nothing), the empty escalations...I think my case was escalated to 4 or 5 different made up teams that made absolutely no difference.

If this is the experience trying to recommit to FluidOne, I dread to think of how bad the service would be if something were to go wrong. As I explained to our "account manager", I expect when things go wrong to be kept up to date, them be pushing for resolutions with urgency...not me constantly having to chase FluidOne asking what is going on.

I had mentioned early on in our communication with FluidOne that I had seen the poor Trust Pilot reviews and hoped this wasn't going to be history repeating itself. Sadly it was.

During my search for a new provider, when asked which company I was with, there was a common response that they are known in the industry as "FluidTwo".

Find another provider.

Worst, slowest customer service in the history of Jobsworthness. Expect issue resolution to take weeks and weeks.

Edit: 23/05/25 I have just had a reply from Fluidone, FOUR MONTHS after the post. I think that further underlines my point.

It might be a little dull to echo everyone else but it seems that fluidone are entirely consistent in providing an expensive service that adds little value. I am the treasurer of a small charity with a couple of employees. We've been shelling out £170 or so a month for too long and on the rare occasion we actually need their help, it's not covered by the service agreement meaning further bills of at least £400. It's clear they don't want our business so we're leaving...and guess what, they estimate that offboarding will cost another £400.

I echo the sentiments of all other business with poor experience - appalling customer service, incorrect billing and overcharging for licences. Avoid at all costs if your value your businesses comms & IT

ABYSMAL customer service, no communication at all, service levels are non existent they do not stick to any SLA.
Dealing with this company is like pulling teeth!

Very poor communication. Was looking to amend our existing contract, unable to reach our Account Manager even via the Support team. Went to cancel contract but had to pay a whole year as the start date of the contract was the date of the quote - 2 months before it was signed and the invoice date! Shady practice to lock you in to paying for another year

Do not do business with this company, the service & communication is non existent, ..... I would put zero Star if i could.