Flybe Avis 

Cant book a flight, Cant get help. I've tried about 5-6 times to book a flight from Glasgow to Paris for my daughter to get home at Christmas. I have set up a Flybe account to cooperate to the max. The system takes me right through process then fails at the end, no support number, or support email, no explanation! I tried different credit card, just in case, still no good. I tried to book it via skyscanner on my phone, still no good.
I finally found a 'support' number on Google, and guess what, they don't give any support on Sundays. Come on guys, this is the 21st Century...

2 flights over 2 days between Guernsey & Jersey then Jersey to Bristol. Easy booking, easy check in & generous allowance. Allowed me to change my booking dates with no fee. Seat allocation for free too. All the little things most other airlines charge for was free. Very pleased & will use again.

I have given FlyBe a few chances, and they are always-not sometimes but ALWAYS delayed. They do not seem to fix the root cause of these issues from a logistical standpoint, and each time I've flown, I spend a couple of extra hours in each airport at bare minimum. They only give the bare minimum notice of delays, sometimes only a few minutes before scheduled boarding time.

My short weekend trip home has now become a lot shorter, I may as well have spent £30 extra and flown with BA with much better service, or paid much less with Ryanair and at least got there on time!

I read the bad reviews and decided to try them anyway, make sure you don't make the same mistake I did!

Unfortunately I have had a disproportionate number of delays on Flybe, but I have found their customer service to be pretty good.

I bought tickets for my 75 yesr old parents to visit me for a family celebration. Their flight from Belfast to Birmingham was cancelled after they had waited for several hours and they were forced to stand in a queue for nearly two hours ( no staff available) , to drive home again and return early the next morning. On their return flight from Birmingham to Belfast, the same thing happened again: they checked in, were told there were no delys and then the flight was cancelled post departure time. They once again queued for nearly two hours ( not enough staff available again!) and had to spend a night in a cheap hotel, getting up at 3.30am for a replacement flight. The stress, expense and lack of care shown was beyond imaginable. To treat customers of this age ( or any age) in this way is completely unacceptable. I have written a formal complaint to Flybe and am awaiting a respomse. Their customer services were 'closed' on both ocassions when the flights were cancelled, so there was noone to speak to - just a long queue at the airport with many other upset and inconvenienced customers. I would never use this airline again, but am hoping they have the basic decency to refund my payment and compensate us for the stress,anxiety, cost and inconvenience caused - as well as the loss of a nice planned family reunion. The one time I tried to phone customer service during their opening hours, I was left on hold without getting to speak to anyone. The faceless and careless nature of this 'business' is clear. Avoid!....
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Adding a note more two weeks after contacting Flybe :- there has been no response at all after contacting what they call 'customer services' ( apart from an automated acknowledgement). Noone home for compaints it seems.

Terrible company. Extremely poor customer service and they will not refund tickets or pre-booked baggage allowance even for a fee.

I was very unhappy with my Flybe experience so I sent an e mail to them complaining of my experience. The e mail is as follows:
My complaint is about my experience on travelling to Exeter from Dublin on Friday evening 25/05/2018. I was away for the weekend and brought with me a carry on bag. When I checked in and got my boarding pass I was invited by the person at the desk to check my bag for free, so rather than carry it around the airport I decided to do that. As always when I travel I put a small padlock on my case to prevent it from opening during transit. However when I arrived at Exeter I discovered the padlock had been removed without my permission. There was no note or explanation for this. All that was in my bag were clothes and toiletries (no oversize toothpaste or liquids). I travel quite often and have taken many trips to England and the U.S. both internally and international and have never had a lock removed before. There was no reason for it and as I have said no explanation. I feel this to be a violation of my rights and completely unacceptable, it is also criminal damage to my property and no one has offered to replace my lock. I can understand if I had been guilty of some crime but as I am completely innocent of any wrong doing, I feel I should be reimbursed for the inconvenience.
Another complaint is, I was told by the person at check in my departure gate was 211, this was also printed on my boarding pass, however when I arrived at the gate at 8.40pm for a 9 o clock departure I discovered it was the wrong gate. No one was able to tell me the right gate. It was just luck that I found gate 204 at 8.55pm and managed to catch the flight. There was no announcement made to inform passengers of the change of gate.
This was my first time to fly with flybe and it hasn’t been a good experience
Regards
THEY DIDN'T EVEN BOTHER TO REPLY TO ME
I guess they dont care about customers rights

Never EVER again

I wouldn't trust this company with a pencil let alone my flight plans. So I arrived in Amsterdam to be connected to another flight through Flybe only to be told when I got to the gate that I was removed from the flight with no logical explination as to why. they also inform me that they have no idea if I've been put on another flight. After several hours of running around Amsterdam airport and getting utterly irate I get placed on a flight to Manchester thanks to the vastly more helpful folks at KLM. When I arrive in Manchester I discover Flybe has mislaid mine and my partners suitcase. A week later theyr'e found and sent back to me in a condition I can only describe as disgusting. Battered kicked broken and abused and the contents within were in the same state. After conversing with Flybe about getting compensated over the course of 6 months they turn around and tell me it's not their responsibility and they aren't paying a penny (Oh and for the record... according to the Montreal convention of 1999 it is their responsibility by law but hey let's not let the facts get in the way of a perfectly good third rate business model). Perhaps they're losing money fast and can't afford the expense of what must be shy of £100 in damages. Pathetic airline and they should frankly be closed down.

I used flybe for the first time (and last time) recently. They contract it out to Stobart air but for me this doesn't mean they can wash their hands of any responsibility they have to me as a customer. I paid Flybe & I got a plane with their name on it.
We suffered a five and a half hour delay out of Vienna flying back to Southend & if I gave you the full sorry story, you'd fall asleep reading it. In a nutshell, there was absolutely no one providing adequate information to the frustrated customers. We got a whole 8 euros each to spend in a café (there were 4 of us), it bought, 1 Panini, 1 portion of fries & 4 drinks.

Sids says.....pay the little bit extra to fly with someone you can trust

Simple one hour flight Manchester to Exeter delayed by an hour and a half with only apologies and appeals to emotion to justify the delay. Flight was on the 10 June 2018 @ 20:40.

Unacceptable. This was the auto response I received by email:


Thank you for contacting Flybe.

As a result of the recent weather conditions, we understandably have experienced higher call and email volumes than normal. It may take longer than usual for us to respond, but please be assured that we will reply to you as quickly as possible.

This was the email they sent 29/6/2018:

“Thank you for contacting Flybe regarding your flight BE378 from Manchester to Exeter on the 10th June 2018. I'm sorry to hear your flight was delayed and I appreciate the frustration you must have felt during this situation.

Having investigated your flight details, I can confirm that the disruption experienced was as a result of a technical fault with the aircraft. Although we try to rectify such faults as promptly as possible, on this occasion a delay of 1 hour and 52 minutes had to occur in order to ensure that our passengers and crew can travel safely.

Thank you once again for your feedback, which we highly value at Flybe. Despite your negative experience on this occasion, I do hope that we'll be able to welcome you on-board again.”

Birmingham to Belfast flight delay announced very close to flight time on Sun 3rd June even though delay seemed predictable. Then their first gate call was 'last call', causing unnecessary panic for passengers having a meal. We left food, ran to gate and then waited 15 mins on flight with door open. So why the final call?! Staff member at gate seemed to care little for passengers. I'll try to avoid Flybe in future.

The worst customer service I've ever encountered. Incompetence, misinformation, invisible manager, broken promises and poor attitude. Managers at Flybe Newcastle Airport need retraining or replacing - as I checked in there were two other people trying to address errors made by staff. For me, a broken promise (as a result of an error made by them) at check-in led to my 82-year-old mother being refused a seat and sent home in a taxi - she was on her way to see her daughter. I could go on but just awful - if you can go with someone else I'd do it.

Great customer care. I was unable to fly due to personal reasons outside of my control but also, not directly linked to me. However, Flybe without much discussion, agreed to credit me fully for a new flight within a year and without any rearrangement fee. Different to a lot of airlines and, in my opinion, a great gesture from a great company. Well done Flybe. Nice to see some common sense still exists in the world.

Recently used Flybe for a connecting flight from East Midlands to Glasgow for my girlfriend who was then to get a connecting flight from Glasgow to Toronto. Morning flight delayed by an hour resulting in her missing the connecting flight and being stranded at Glasgow with no further Toronto flights for 3 days.

Booked a flight as an emergency to get her back to East Midlands so we could look at other airport options to get to Toronto, their website crashed with an error message saying 'payment has not been successful' so went through the whole process again which then went through I then get an email confirming both transactions have gone through and had effectively booked 2 seats on the same flight (this strangely enough seems to have been reported on here by several other reviewers).

Contacted them via telephone to question what could be done about both the connecting flight delay and the double booking of the second flight to see what they could offer as a refund, their customer service is shocking got passed from pillar to post total call time of about 3 hours with no outcome at all they hold themselves unaccountable for both the delayed flight and the website error, telephone agents are rude, dismissive talk over you and just generally dont give a damn.

Whole debacle has ended up costing around £1500 for emergency flights, new flights, double booked flights not including loss of earnings from her not being able to return home to work.

No help offered, no resolution, no refund.

All in all an absolute nightmare these cowboys should not be allowed to operate avoid like the plague and use any alternative airline if possible they really arent worth risking.

STEER WELL CLEAR.

We flew back home with flybe after our flight was cancelled with another airline.
Excellent customer service and no complaints here.

Flight cancelled and people were given a choice between refund and rebooking the flight. No one offered drinks, meals, place to stay... I asked to be rebooked with other provider who is flying on the same route and I received zero information from them after that point. Floating staff avoiding eye contact and answered "i don't know" to everything and passing Flybe info flyers that hold zero valuable information. Their website and app are not worthy third world countries in 1990's as it's slow, glitchy and just bad. Flight crew was dreadful and rude. Everyone hates Ryanair and for s good reason, but if you compare them to Flybe -they (Ryanair) deserves a nobel award for hospitality and service.

Manchester to Edinburgh and return leg over xmas period was on time
Prices need to be cheaper, so expensive to fly such a short distance

You hear rumours of how airlines operate.
I remember hearing that airlines sometime 'invent' bad weather as a reason to not pay passengers compensation, trying to sneak their way out of not paying out on EU regulation 261/2004.

I thought it was a myth until I flew with Flybe.
The captain of the flight even told us that we were delayed due to 'a mechanical issue with another aircraft'.

Utterly shameless. Any company that treats their passengers with this level of contempt deserves to go bankrupt. Liars. Thieves. Crooks.

Anyway, I'll get my compensation from them.
Either via a small claims court or through a flights claims solicitor.

On time!
I know we should expect that, but FlyBe return Birmingham to Edinburgh was the first budget airline journey that I took this year that was on time in both directions.

The benchmark for woeful customer service must go to the FlyBe checkin team at Birmingham Airport. The process for changing a flight to an earlier/later one is incredibly slow and tedious (Cant be much fun for the staff either). Have had to do this a few times over the last couple of years. Staff seem consistently de-motivated, unhelpful and unhappy.