Loved how quick the booking process was. I went with Affirm because they're the most chill in my experience, and I usually pay it all off in a month or less. Love that they have many financing options... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... Voir plus
Totally love it!! No additional fees for partial payments and very straight forward. No additional unnecessary customers info collected. Legit! It works and am about to book my second ticket😀
i looked at other FNPL sites and the ticket prices tend to be higher to begin with and increase quickly. flyfairly prices seem lower and more stable over a longer period of time. one area of improveme... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re shaking up the skies and changing how people book flights for good. Fly Fairly gives travelers the freedom to fly their way ✈️ with flexible payment options 💳, smart trip protection 🛡️, and access to 650+ airlines around the world 🌍. Powered by slick tech behind the scenes, our platform puts you in control so every trip feels tailor-made, minus the stress 😎
We’ve got your back – always.
Book with confidence knowing you’re protected by our Fly Fairly Guarantee:
✅ Transparent Pricing: No payment surcharges, ever.
🔁 Flexible Booking Options: Change your plans with ease.
💖 Fair Treatment, Always: If something goes wrong, we’ll make it right.
No stress, just a smooth takeoff 💜✈️😊
Coordonnées de contact
160 ROBINSON ROAD, 068914, Singapour
- help@flyfairly.com
- flyfairly.com
4,8
Excellent
201 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Usually
Usually, booking flights is such a hassle, but this was different. Everything was super easy to understand, no confusing layouts or sneaky fees. Plus, being able to use Atome to split up my payments made it way more affordable. Travelling is expensive, but this site actually helps make it doable.
5 avril 2025
Réponse de Fly Fairly
Hey Jessica, really appreciate you saying that. We know how frustrating booking flights can be, so hearing that this felt easier means a lot.
Splitting payments with Atome can definitely take the pressure off, especially with how expensive travel gets these days.
Thanks for giving us a shot. Hope we made things just a little less stressful. 😊💜✈️
Not gonna lie
Not gonna lie, I was skeptical at first because I’ve been burned by flight sites before. But this one? Actually legit. The prices were fair, the checkout was smooth, and I didn’t get hit with surprise fees. Delilah in customer service was also super helpful when I had a question about baggage fees. She was funny too, which made the whole experience way more enjoyable.
4 avril 2025
Réponse de Fly Fairly
Rachel, we love a good skeptic-turned-superfan story.
You’ve officially graduated from “trust issues” to “trust this site with my weekend plans.” Smooth checkout, no sneaky fees, and Delilah bringing both answers and the jokes? That’s what we call top-tier service with sass.
Appreciate you giving us a shot. Come back anytime you’re ready to fly without the drama. 😊💜✈️
Super helpful Customer Service!
Angel was a lifesaver!
I needed to change some details of my booking last minute and wasn’t sure how long it would take, but Angel from Fly Fairly’s support team helped me immediately. She was super responsive, walked me through everything clearly, and made the whole process stress-free. It’s rare to get this kind of fast and personal support these days. Huge thanks to Angel for sorting everything out so quickly!
2 avril 2025
Réponse de Fly Fairly
James, Angel saw this and practically did a victory lap around her desk.
Last-minute changes are usually a nightmare, so we’re glad she could swoop in and make it painless. She thrives on saving bookings and calming chaos.
Appreciate you shouting her out. She’s over the moon about this one 😊💜✈️
I’ll like to thank Angie
I’ll like to thank Angie, for all she done to get my refund back 😘 Thanks So Much. That 5 ⭐️ goes to Angie.
3 avril 2025
Avis spontané
Réponse de Fly Fairly
Mrs. H, you just made Angie’s whole week.
That five-star shoutout? Straight to her heart. She’s out here handing out refunds and good vibes like it’s her superpower.
We’ll make sure she gets a standing ovation from the whole crew. Come back anytime, you’re officially Fly Fairly fam now. 😊💜✈️
Okay
Okay, I NEVER leave reviews, but this site deserves one. I needed to book a last-minute flight, and every other site I tried was giving me crazy high prices or random extra charges at checkout. This one? Super transparent. What you see is what you get. I even managed to split my payment with Zip, which saved me from draining my account. Wish I knew about this site sooner.
3 avril 2025
Réponse de Fly Fairly
Sophie, the fact that you never leave reviews and still dropped this gem? We’re blushing.
Last-minute flight booked, no nasty surprises, and Zip swooping in to save your bank account? That’s what we call a smooth escape plan.
Appreciate you big time. Next time, you’ll already know where to go when travel chaos strikes. 😊💜✈️
THIS IS BY FAR THE WORST BOOKING…
THIS IS BY FAR THE WORST BOOKING EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE!
To all who are thinking of booking through this app, please think more than twice. The hassle is really not worth it. It is better to pay the regular price instead.
In a nutshell, everything was just bad experience overall. Instead of handling the situation, they choose to dodge a bullet and bark up the wrong tree --the customer.
1.Customer service rep is very unprofessional.So much unnecessary extra comments and reasoning instead of just doing what was asked.
Second, 2 of the 4 bookings have ENTIRELY WRONG CONFIRMATION CODES. Imagine the hassle of having to confirm everything on my end. No one has the luxury of time to do these. Had I not reviewed them ahead, imagine the stress it would have been. Confirmation code was changed by the airline without their knowledge. Should that be the customer's problem then? Isn't that part of your job to update the customer of the changes?
Third, I cannot make any changes to my booking like seat preference and additional baggage because the booking is made under someone's email and I can't access it. When I tried to reach out, NO ONE RESPONDS. This service is crap.... JUST CRAPPY!
I made this review with all honesty and these were the replies I received on my end, because I made a review about my experience:
"...At this stage, we are happy to resume support and provide the updated itinerary, as soon as your public review reflects the facts of the situation more fairly."
[Really?]
"Wishing you smooth travels ahead. And say hi to AA for us"
[Who is AA?]
FLY FAIRLY, please do better at your correspondence with customers. It leaves a bad (or worse) impression. Take reviews and comments as a way to improve.
Also, I am not paid to make reviews. This experience just needs to be known!
29 mars 2025
Avis spontané
Réponse de Fly Fairly
Hi Mary,
We’re sorry we didn’t meet your expectations 💔 We know travel stress is real and we always try to go above and beyond 💜but this review contains many claims that are simply untrue 😢
The issue you faced came from the airline's new customer portals, which are entirely outside our control. You confirmed the booking is accessible on their old portal but not the new one, which clearly shows the issue was on their side.
Low-cost carriers can be hard to reach directly, which is exactly why we stepped in to help! Our team supported you throughout the weekend, including outside business hours, and stayed kind and responsive the entire time, even when your messages were (ahem) less than friendly from the start 😅
We always do our best to help 💜 We also believe in fairness and honesty, both in flying and in feedback. And when a review feels a little too embellished, especially when the only other one happens to praise a competitor, most readers know how to read between the lines 🙂
Fly Fairly Crew
Great solutions bringing down costs
I was just really struggling trying to find a return flight from Sweden in June at a reasonable cost, almost giving up and with that, giving up the chance to visit my family and have my son come and stay with me in the summer then I stumbled upon these guys who put together a great suggested combination of flights which then can quite often result in much lower prices, ok so I'm coming back via Oslo haha but hey I get to see my family thank you guys
28 mars 2025
Avis spontané
Réponse de Fly Fairly
Joni you absolute legend. That review took us on a journey and we loved every word of it.
Struggling to get back from Sweden, almost gave up on a family summer, then pow! Fly Fairly enters like a low-cost superhero. Flights through Oslo? Iconic detour energy. Family reunion secured, wallet intact, vibes restored.
We got you, Joni. Anytime, anywhere, even via Norway. 😊💜✈️
Love the easy booking and prompt…
Love the easy booking and prompt customer service response.
25 mars 2025
Avis spontané
Réponse de Fly Fairly
Hey Roella,
We love that you loved it! Easy booking and fast replies? We’re basically the Beyoncé of flight websites. Flawless and always on beat. 🎤✈️
Thanks for flying fairly with us. Don’t be a stranger. There’s always another adventure waiting and we’ll be here with the sass and savings.
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Great working with Fly Fairly,
Great working with Fly Fairly,
They are always there to help and support. The BNPL function is an absolute game changer in terms or spreading to cost on the multiple flights I book. The CS team are equally awesome
18 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for the kind words! Our customer support team will be so happy to know they’ve made a great impression 😊💜
My problem was resolved very fast…
My problem was resolved very fast Ashley. Is really helpful and she’s really excellent in providing me the information and helping me to resolved my problem
21 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for the lovely feedback, Recil! We're so glad to hear your issue was resolved quickly. Ashley will be thrilled to know she made such a positive impact. She's truly one of our stars!
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Angel was able to show me information…
Angel was able to show me information that I did not originally see when booking.
She was very helpful and clear.
Thanks Angel
18 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you for your feedback! 😊 We're so glad to hear that Angel was able to provide you with the information you needed and make your experience smoother. We'll be sure to share your kind words with her! If you ever need more assistance, we're always here to help. Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Responsive customer service (Angel)…
Responsive customer service (Angel) that solves issues quickly. Recommend for people seeking flexible payment options.
10 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for your kind words! 😊 We're thrilled to hear that Angel provided quick and responsive support. Flexibility is what we’re all about, and we’re glad you had a great experience 💜✈️
Fast and reliable staff
Fast and reliable staff! Wonderful customer experience! Thank you Angel for helping and being patient with my questions
15 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our team, and we'll be sure to pass your appreciation along to Angel. If you ever need assistance again, we're always here to help!😊💜
Fanastic Service.
Thanks Alex and Angel. Sincer apologies for the misuderstanding.
8 mars 2025
Avis spontané
Réponse de Fly Fairly
Hi Hemanth,
Our chat logs show our team was in touch with you multiple times per day, doing our best to assist. We understand travel can be stressful, especially during unexpected disruptions!
Both our team and Cathay Pacific explained to you that since you made changes directly with Cathay Pacific, the booking moved under their control (this is standard across all travel agencies). This meant we couldn’t make changes ourselves (even though we wanted to!). We still did our best to liaise with the airline on your behalf.
While we completely understand your frustration, we have a zero-tolerance policy for abuse, as our team is here to support all travelers professionally and respectfully.
As for remote work, yes, some of our staff work from home, including working mums, which we proudly support! This has no impact on our commitment to providing great service.
We’re always happy to assist where we can and hope to serve you again in the future. Wishing you smooth travels ahead! 😊
Best regards,
Fly Fairly Crew
Excellent customer service
The agent went above and beyond to solve my problem. Thank you Hannah
7 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you for your kind words! We're thrilled to hear that Hannah went above and beyond to assist you. We’ll be sure to pass along your appreciation. 😊
If you ever need anything in the future, we’re always happy to help. Safe travels! 💜✈️
Best regards,
Fly Fairly Crew
Awesome simple great prices and no…
Awesome simple great prices and no additional info that’s not needed ABC simple no confusing add ons thanks guys love your work👍🏾
21 février 2025
Avis spontané
Réponse de Fly Fairly
Thanks for the awesome review! 🙌 We’re all about simplicity, great prices, and no hidden extras, so glad you loved us! ✈️💜
Please ping us on our customer chat for a discount coupon off your next booking to say thank you! 😊
Impressive
The agent went above and beyond to solve my problem. Thank you Hannah. I hope all the other agents are like you
19 février 2025
Avis spontané
Réponse de Fly Fairly
😊 We’re thrilled to hear that Hannah went above and beyond to help you. We’ll be sure to share your praise with her! 🌟 We’re always here when you need us 😊💜
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊
Responsive
Customer Service is outstanding. Very responsive for your questions
19 janvier 2025
Avis spontané
Réponse de Fly Fairly
Thank you for the kind review, Jasper! Always happy to be of assistance😊 Thank you for Flying Fairly! 💜✈️
Worth the try
First time trying flyfairly and i got all the help i need with their amazing customer service Angel. She did above and beyond for making your experience with them the best you can get. highly recommended.
7 janvier 2025
Avis spontané
Réponse de Fly Fairly
Thanks Tin! We're so glad you gave us a try! Hope to welcome you back soon 😊💜
Was a little confusing at first to be…
Was a little confusing at first to be honest but Angel helped me figure it out! She was even nice to me when I was very anxious about my flight details and things! I actually think Fly Fairly is pretty good! Used it for my first time ever flying internationally:)
6 janvier 2025
Avis spontané
Réponse de Fly Fairly
Thank you for the lovely feedback, Shania! We're thrilled to have been part of such a memorable experience for your first international trip. Angel will be so happy to hear she could help make it easier for you. We can’t wait to welcome you back soon! 😊✈️
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