Flywatchers Avis 2

Mr. Gavin has been incredibly helpful throughout my experience. He assisted me with my plane tickets, including date changes and cancellations, and made the entire process much easier and stress-free. I truly appreciate his patience, professionalism, and willingness to help.

He is such a kind and supportive person, and I’m very grateful for all his efforts. Thank you very much, Gavin—I really appreciate everything you’ve done.

I want to share my devastating experience with Flywatchers.co.uk and their operator, Victor Smith (which I expect is a fictitious name). He initially quoted me £699 for a flight from Brisbane to the UK, but during our telephone conversation, I received an email from him stating the price was actually another £1,500 to pay. Victor told me to ignore this email, claiming it was just a promotional message, and rushed me into agreeing to the booking. He insisted I use very specific wording in my email to confirm I was happy to book, whilst I was on the phone to him.
After I paid the £699, I contacted Victor a few days later to ask when I would receive my e-ticket.
He then demanded an extra £1,500 to pay before I'd get my e-tickets, completely contradicting our original agreement. After I reiterated our conversation, he said it was unfound and that there was simply another £1500 to pay. He then offered me a refund, which I accepted, and again he rushed me into using very specific words whilst on the phone to him, giving me no time to read the small print. He said if I don't send an email quickly before 12 noon, the refund would not be processed. In the end, I was only refunded £200 and he kept my £500 which I have now lost and I didn't get my e-tickets. I'd advise others to be not use this scheming and conning company and think twice before booking with Flywatchers.