FMG Avis 

The engagement started well after I hit a deer - with the damage not too bad. The reporting was quick and I sent pictures along with the insurers approving repairs in a couple of days. This is where it started to go wrong and focuses on FMG Falkirk.
Short Summary
- 3 month wait for repairs to commence due to requiring a courtesy car (yes, really).
- almost zero communications in the meantime.
- repair took 8 days with a requirement to pay excess before car could be inspected by me for quality of repair.
- Car returned with sub par repair - paint swirls, broken wheel arch liner not replaced, white polish in parking sensors.
- Refused to accept car back
FInally returned another 4 days later repaired properly.
FMG claim a 5 star rating, I have no idea how based on my experience.
I was forced to use them by my lease/insurer otherwise I'd have gone elsewhere.
The staff weren't rude or aggressive, it was just a poor, long drawn out experience. I've experienced repairs from other providers in the past of under 5 days, so know what good looks like.

The service was above and beyond and staff were so helpful and kept me updated with my car.

FMG are actually fantastic at what they do, and I would recommend them to anyone.

Good communications regarding my vehicle repair, friendly /professional staff, excellent workmanship.

Excellent service can’t recommend this company enough kept me updated throughout my repairs. Excellent communication and customer service the turnaround time was quick couldn’t have wanted a better thank you.

Title: Serious Failures, Missing Faults, and Unacceptable Handling of My Vehicle

My vehicle was in and out of FMG for several months for repairs that my local independent garage confirmed they could complete within a week. Despite the extended time FMG had access to the vehicle, they failed to identify or disclose several major issues.

At no point — in any conversation, email, or repair quotation — did FMG ever mention the 42 system faults, the headlight fault, the front camera fault, or any of the associated lighting issues (running light and indicator). None of these faults were acknowledged, documented, or represented in any quotation they provided. These issues were only discovered when my own garage scanned the vehicle, which raises serious concerns about FMG’s competence and their duty of care.

The vehicle was returned to me twice in an unacceptable condition. On the first return, the rear TVs had been opened and used without permission. On the second return, the vehicle arrived late and the headlight washer covers were missing from the bumper. These issues demonstrate poor workmanship and inadequate quality control.

FMG also provided a courtesy car that was unsuitable for my health needs, leaving me unable to drive safely after dusk. This directly impacted my ability to work as a self‑employed estate agent and contributed to significant stress. The situation has had a debilitating effect on my health, and I have been unable to leave the house for over a week as a direct result.

Based on my experience, FMG’s handling of my vehicle, their investigation, and their communication fell far below any reasonable professional standard.

The communication was a 100%. They always answered my questions without any delay. Sara was amazing. I would highly recommend FMG.
Well done guys for a perfect service 😊😊

My car was hit by a bus and FMG, once the car was in their hands for repair at Littlehampton, kept me fully informed and the work carried out was excellent. They even valeted the car before returning it to me

Great repair done to my car really appreciate it

Great service and personable communication. Staff were very helpful and my repairs were carried out well.

The staff and results of the repair were excellent car returned in impeccable condition 👏.

first class service throughout

The service I received was smooth sailing from beginning to end.
Very happy with the repair on my vehicle.
My replacement car was lovely to drive, and was very satisfied with the service I received from enterprise car rental services.

I am extremely disappointed with the service I have received from FMG Connect while managing my vehicle insurance claim through Tusker.

My car has now been with the repair garage they selected for over two months. Initially, I understood there were delays due to parts, which is reasonable. However, even after the parts arrived, there is still no completion date and no sense of urgency whatsoever.

I have been told the garage is only allocating four hours per day per vehicle, which is completely unacceptable given the length of time my car has already been off the road. This clearly shows the garage does not have the capacity to handle their workload, yet FMG continue to use them and do not appear to apply any pressure or prioritisation for long-outstanding cases.

What makes this even more frustrating is that I am continuing to pay a substantial monthly amount to Tusker for a vehicle I cannot even drive. In fact, I have now paid more in lease payments during this delay than the temporary car I have been provided with is likely even worth. The replacement vehicle does not compare to my own car in size, suitability or comfort, yet I am still paying premium-level payments.

This delay is not just an inconvenience, it is having a real impact on my family life. I have an autistic child who relies heavily on routine and familiarity with our usual vehicle. The smaller temporary car does not meet our needs. Journeys are significantly more stressful and often distressing for her, sometimes resulting in refusal to get in the car or screaming throughout trips. Essential travel is becoming increasingly difficult.

When I contacted FMG to raise concerns, instead of offering solutions or escalating the matter, the representative defended the garage and spoke about her previous sales experience, which was irrelevant and unhelpful. At no point did I feel my situation was being taken seriously.

Really pleased with how my claim was handled by FMG and their partner companies. Overall great service and very responsive customer service. Thanks again.

Excellent service

Oldbury branch quick response. Very friendly staff. Use of a courtesy car which could have been checked really the fob for the car was working intermittently, the hand brake was very high. I was very grateful to have had a vehicle to use. My car was repaired over a weekend. Brilliant job very high standard.

Make a difficult time relatively easy
Great staff, companies can make rules but their staff have to deliver.
FMF's all do

Recently had my car repaired at the mitcham branch and it was excellent from start to finish, the ladies on the front desk answer the phone very quickly and had the answers for any questions I had. Also was kept updated on my repair via the fmg connect app which told me which stages my car was at so I knew how it was coming along, and finally the repair was absolutely perfect so I definitely recommend !

Just had my mini camper repaired by FMG Hull, I cannot fault the service or the repair.
Kept me informed at every stage, once approved by the insurance company, the repairs were carried out very quickly, I was surprised at the turnaround time. Well done FMG, a pleasure to deal with.