FMG Repair Services - Bournemouth Avis 

Repaired my car after it was damaged in an accident,the repairs were fantastic and my car looked as good as new! I was kept informed of the progress of repairs daily and if I called with any questions everyone was super helpful in finding out for me, was also supplied a courtesy car with unlimited mileage which was so helpful,would highly recommend FMG! They also dropped off the courtesy car and collected mine,fantastic service

Spoke to two different receptionists here and the impression they gave is that they couldn’t care less. Both had an attitude, were rude and confrontational, my car had been in the garage for over 2 weeks with no update, and they had no empathy. Would not recommend just for customer service reasons, it’s a shame because the only reason I gave 2 stars is the lovely mechanic I spoke to originally.

Non fault insurance claim via Direct Line - van was collected w/c 6th June. Repairs were scheduled to be completed within two weeks.

At present, the repairs have been continually pushed back to nearly 6 weeks with no official completion date in sight. Majority of damage was cosmetic with new radiator filter needed.

Online status portal is infrequently updated and only when you call the office are you given any real information. However, this is vague at best. Customer Service are essentially the first line of defence - ready to serve up a pre-rehearsed list of excuses to why the repairs are continually behind schedule.

Common 'reasons' include: Waiting inspection / delayed parts / staff holidays / staff sickness / quality control etc etc

Other reviews seem favourable, but I'm assuming as this is an insurance job, its on the insurers time, so there is no urgency.

I'll be happy to update this review based the quality of the repair work but until I received a completion date that FMG are able to fulfil and have my vehicle returned, I'm left frustrated and disappointed in their service.

All staff at FMG repairs at Bournemouth/Poole were very kind, helpful & very professional. The service at every stage of the repair to my car was great. The courtesy car was even a new model. The repair to my car was perfect and on return, my car looked like new. Thank you! I would definitely recommend this company!

I found FMG was very helpful and kept me informed each step of the way pick and drop off was great if you score out of 10 I would give them 10+

I would use them again. They fixed my car after somebody drove into it. They dropped a courtesy car off at my house and dropped my car back a few days later. The staff were lovely and I’m pleased with the work they’ve done.
My only criticism is that I don’t think the communication is the best, they don’t send a confirmation email which I’d prefer and I also sent an email that wasn’t responded to. Other than that I have no issues.

I can not rate FMG Bournemouth highly enough.
From start to finish I was given regular updates on the progress of my vehicle's repair.The staff both in the office and the people collecting and delivering the car were so helpful,friendly, courteous and professional in every way. They went out of their way to collect and deliver to fit in around my day which was very much appreciated.So a
big thank you to all concerned.

A totally flawless and efficient service. My car was damaged and FMG handled the repairs via my insurers. They collected my car immediately and kept in constant contact (thank you Kelly!), letting me know how things were progressing. When the repairs were complete, they returned my car immediately- spotlessly valeted and washed. I couldn’t recommend them highly enough.

I was so impressed with the service all thanks to one team member…..Babs.
She was so approachable and friendly and explained the whole process and completed it with impeccable customer service skills and a smile on her face.
If she hadn’t dealt with my car whilst it was being repaired, I wouldn’t have been as happy with the service.
A big thank you to Babs and the team behind her. Thank you for making my experience a pleasant one and non stressful.

We left our Diamond Black Škoda in for repair following a rear end shunt ( NOT OUR FAULT )

We were told the est finish date would be today and it was .

The quality of the repair was utterly brilliant .

Everyone I dealt with was very Professional , very helpful , and very polite .

Could not ask for a better experience .

One very satisfied customer .

Customer service was excellent from start to finish,informed by text through out the whole repair and was informed of any update’s on a regular basis