FNP Avis 126

Aina is very helpful! She ensure that my order is correct before I made the payment.

My thanks to Aina for her assistance in sorting out the online order. Calm and knowledgeable. FNP will be my choice of florist, going forward... 👍

Aina consistently delivers a seamless and exceptionally smooth experience. She was highly attentivr and always ensures that my needs are well taken care of. Her prompt response and reliabilty did not dissappoint me.

Quality of the gifts consistently meeting high standards thus far.

Working with Aina has been a pleasure.

Himanshu cannot be trusted. Sent me an email on Mother's day 2026 and apologise that my mum received the flowers from fnp but didnt received any card which was a message i have prepared during my order process. Himanshu said he will send the card the next day which was Monday. My mother received nothing. Today is Wednesday already. Still nothing from this company. I have everything on email and I will share it with the public. 28 cm of carnations are not worth S$220. Written several emails to Himanshu and no one replied ever since. There are many florists in Singapore. Pls DO NOT use fnp.

Had a really pleasant experience with this flower shop. While I was still pondering over my flower selection, the team actually reached out via text to check if I needed any assistance. It honestly felt like real-time monitoring — slightly unexpected at first 😅 — but I must say it really helped me get my order sorted smoothly. They even extended a discount, which was a nice touch.

Special commendation to Aina for being prompt, helpful, and attentive throughout the process. Great customer service makes all the difference, and she definitely made the experience a positive one. Thank you!

Terrible delivery experience and appalling customer service. I ordered Mother's Day cupcakes and two bouquets for morning delivery. At 11:02 AM, I received a confirmation email, but nothing was at my door. I reached out via email and WhatsApp but was completely ignored.
Hours later, I finally got through on their chat and was told my order was delivered to the wrong address. Unbelievably, the staff asked me to go find the parcel myself. They actually expected me to consume perishable cupcakes that had been sitting at an unknown location in the hot weather for over four hours.
To make matters worse, they refused to arrange a same-day replacement to fix their own mistake, even though both products still showed as available for same-day delivery on their website. Instead, they rescheduled it for the next day, meaning the Mother's Day gifts arrived the day *after* Mother's Day, completely defeating the purpose.
Zero accountability and terrible after-sales service. I strongly advise against trusting them for special occasions.

Got a call from Aina even before I ended my transaction. I was very impressed with her reminding me of the double order in my order box. She even gave me a discount code due to Mother’s Day promotion. Truly impressed and appreciative with her service. Will definitely order again with FNP.

Aina has been very helpful and attentive to my inquiries. With step by step assistance to ensure I have done correctly with my order. I am very pleased with her excellent service!

Aina from FNP was most helpful in assisting me with my 3 orders for Mother's Day. She was patient and provided prompt and excellent service.
Just a very nice online shopping experience that makes my day :)

Very helpful of Aina who served me with patient and willing to go all out to see if further discount is available. Thank you. Hassle free order

I'd like to express my sincere appreciation to Aina for her outstanding service while assisting with my cake order for my twins' birthday. Despite several unsuccessful payment attempts on my end, Aina remained patient, responsive and incredibly helpful throughout the entire process. She went the extra mile to guide me step by step and ensured that everything was eventually sorted out smoothly.On top of that, she kindly extended a discount to me even though the issue was on my side, which I truly appreciate. Her professionalism and willingness to help made what could have been a stressful situation much easier. Truly grateful for her support and dedication -she made a big difference to this special occasion for my family.
Thank you Aina.

I’ve been coming back to FNP for many of my last minute anniversary gifts. Thank you so much for the very responsive customer service team and amazing products they keep delivering to us

Aina attended to me and made the process of sending funeral condolence flowers very smooth. I simply sent her details of the funeral and my message and she did the rest. Thank you, Aina!

Thanks Aina, greatly appreciate your prompt support.

The assistance from Aina was perfect. She helped to correct the apps mistakes and ensured a smooth transaction for me.

Aina has been marvellous support in my purchase!!

Great experience! Thank you Aina for following up with me for my order.

Aina has gone above and beyond by delivering top notch service while I was placing an order online. She gave clear instructions and assist me every step of the way and gave a discount code as well. Good Job Aina.

Best value and user experience for hassle-less floral purchases. Delivery are 95% seamless and CSO are very proactive.

Thanks Aina!appreciate the timely help!