FNPAvis 

I am grateful that FNP customer service Aina helped me through my ordering process. Aina had proactively reached out to me to see if i needed help as i was contemplating with my orders. She guided me and even helped me to get discounts on the final price. Thank you Aina. Much appreciated.

The service was excellent! Handle by Aina. She very professional, helpful and everything was handled smoothly and efficiently as i have trouble to upload the picture for gift that need to be custom. As i having a trouble to upload, Aina msg me with my order.. as she already know that i hv problem to upload. Thanks again Aina for your great service and went extra mile to help!

I was placing my second order (1321421)and was contacted by Aina. She have been very helpful to guide me through my purchased and was very quick to reply on top of that, she have given me a discount, which was not in the system when I was processing the purchase. Great service! Keep it up.

I had a great experience with the customer service officer Ms Aina from FNP. She is very helpful, patient, and ensured my birthday gift order was handled smoothly. Truly appreciate the prompt support and professionalism. Highly recommended!

From Sarinah Osman

Ordered a Mother’s Day cake through the Smiles app. At 11:50 PM — 10 minutes before midnight, before Mother’s Day even began — FNP called saying the cake was “not available by mistake.” I agreed to any alternative cake to avoid delays. Instead of arranging a replacement, they cancelled the order without my consent and then blamed it on me, claiming I cancelled it myself.
The app shows: “Order cancelled by the restaurant.” He told me on the phone: “You cancelled it.” Pick one — both can’t be true.
Tried calling back multiple times. No answer. When he finally picked up, he lied to my face.
📌 I have call logs and order screenshots as proof.
This isn’t just bad service — it’s dishonesty. You don’t get to ruin someone’s celebration and then gaslight them about it. FNP.ae clearly has zero respect for customers and zero accountability when things go wrong.
Avoid this brand if your occasion actually matters to you.

I am extremely disappointed with my experience and the way this issue has been handled.

The item delivered does not match what was advertised at all. I have already clearly explained this to the florist, yet instead of addressing the discrepancy properly, they continued to push back and offered only a return voucher of $15, which is not acceptable given the extent of the difference.

Their response stating that “all images on this website are illustrative in nature and intended to enhance your browsing experience” is not a reasonable justification. Customers rely on these images to make purchasing decisions, and the delivered product should closely reflect what is shown. Additionally, the flower arrangement itself was messy and poorly presented.

At this stage, I am requesting a full refund. If this issue is not resolved satisfactorily, I hope the business takes responsibility and resolves this promptly.

Updates on 20/03/26: Ferns N Petals stated that a refund will only be issued after they collect the flower stand from the funeral. This is highly unreasonable — what kind of business operates this way?

I had a very disappointing experience with Ferns N Petals (FNP).

I paid extra for a fixed-time delivery slot (11 AM – 12 PM), expecting it to be delivered on time for a special occasion. However, the order was not delivered within the promised time.

When I contacted customer support, they were quite rude and kept insisting that I should wait another hour instead of allowing me to cancel the order. This was frustrating, especially since I had already paid extra specifically for timely delivery.

Charging customers for a guaranteed time slot and then failing to honor it is not acceptable. The lack of professional customer support made the experience even worse.

I would advise others to be cautious when opting for paid time-slot deliveries, as it may not be reliable. Also now they say that refund will be processed after 24 hours and will take between 7 to 10 days to reflect in bank.

They were initially insisting that they will credit my FNP account but i clearly said no then very rudely they agreed to send the refund to my bank.

I would suggest you buy your flowers from some footpath and make the day of the seller and your loved ones while also saving a lot for yourself.

Have got wonderful help from Ainà.
Order was done seamlessly.
Thank you so much.

Aina was very helpful with my order and patiently guided me. Through the process i'm very happy with the services. Thank you so much.

Aina was a great help. She assisted me in getting my discount. I have been using your company's services for my flowers delivery....easy and efficient.

Very prompt response and able to assist me with concern on budget for the flowers to purchase. Able to provide discount promptly for the order and send out the order in timely manner

My experience so far?

Best service ever!

Aina (Customers service from FnP.sg) is been helpful for me.

She guide me step by step, and even offered a promotional discount for me.

That's a good customers service over here. So long you follow the guidance, it shouldn't be a problem.

Aina have been very helpful. She 0walk through with patience and calmly. Great staff. Very happy with this experience.

Super dedicated services & speedy response from Ms. Aina. Everything is communicated smoothly and within 5min the whole order is completed thru Whatapps.

Aina helped me with the whole process and sent me a reminder about what I left in the cart. Good customer service and fast too. Thank you for the discount. Appreciate it too

Seamless and quick response from Ms Aina for arranging an urgent delivery. Great customer service and professionalism will definitely revisit fnp for future orders.

I always get swift responses from Aina who attended to all my queries promptly. The assistance rendered to me were very helpful. Overall, I'm very happy with their service. Lots of bouquet selections too, spoilt for choices 🤩 Thank you for the seamless shopping experience!

Thank you to Aina for assisting me when the Apple Pay was temporarily down.

She was efficient & patient & helped settled the issue from the backend.

Also gave me a discount code, which was much appreciated.

Overall good experience

Aina was extremely helpful is ensuring that my order was placed smoothly and effortlessly. Will definitely order again in the future.