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My withdrawal sat "under review" for over a week for a £90 win. That killed whatever trust I had left.

The document list looked simple before withdrawal, then suddenly wanted a bank statement after I requested £132. If that was needed, why not show it before I got to the cashier? No big speech from me, just fix the page before people pay.

The chat queue put me at position 22.
Then they asked for details already in my first message.
polite wording did not fix the wrong answer.
I would not have cared if the site had shown one honest status.

So the email came asking for address document while I was cooking, I provided a phone bill off the laptop, and it was returned rejected for being over 3 months old. That rule is written nowhere before a withdrawal request.

The offer email said the reload was live till Sunday, the cashier said it had ran out Friday. Deposited on the strength of the email and got no bonus, and no one would honour it.

wagering runs steep, still finished mine within a week

checked my transaction history to add up the month and a couple of the smaller deposits werent even listed. filter by date gave a total that didnt match the account summary, no clue which is right

The KYC email asked for “a recent document” without saying what counts as recent
Six months?
Three?
Guessing game

i'll admit I checked the status too often, maybe five times in a day.
But the £35 withdrawal had been pending two days with no sign of movement. the chat agent Craig assured me ticket 5521 had passed KYC, and still it wouldn't come off review. I asked what was outstanding and got the same message back word for word. It did land eventually, but only after a week of chasing.

the mobile cashier and desktop cashier show different minimums ... Support told me both were correct, which didnt answer which one would be applied.

I tried a short session with £55, mostly to test the site. The games loaded, yes, but every account page felt like it had a different rulebook taped behind it. Could they make the cashier any more confusing?

Old phone handled cashier, from my phone in Ontario

8 months, 4 payout tickets, nothing