Fordthorne  Avis 

I WOULD NOT have your car serviced here. I booked my car in for a service over two weeks ago. I was told to drop it down at 10 for it to be ready by 11. My husband took the car down to be told the car would not be ready until 2pm. I contacted the garage who told me that I MUST HAVE MISS HEARD WHAT WAS SAID. I explained to the rude lady (who is a supervisor) that she would need to listen to my telephone conversation and then make her judgement. She was unable to do this. I wonder why? They were also extremely rude to my husband in store. I will be making a formal complaint but convenitely no body was able to take my call after my first conversation. I then went to my local ford garage who were very helpful and even asked if it would be more convenient for them to collect my car! I WILL NOT go to this garage again for work or for a car!
(I have seen a similar thing in a previous review which clearly shows this is not a one off)

I normally hate the whole process of changing my car but this time the experience was fine. Imad was a pleasure to deal with and I can certainly recommend him if you are looking for a second-hand car.

Excellent customer service whilst purchasing my car. Being a new driver I was clueless as to what car would suit my needs and how much I wanted to spend. I was worried my lack of knowledge in the car industry may mean that I'd end up paying above the odds for a car. But at fordthorne i found the staff were very helpful and didn't pressure me at all. I'm so happy with my car and I'll definitely be going back in future.

Great deal yesterday on a used fiesta from Imad who made the process really enjoyable and easy, the car is amazing and feels brand new! Thank you Imad!

Bought my 2nd Focus this week from Fordthorne and once again got great service and a brilliant deal. I've been using them for years for servicing and work too and it's nice to see the same friendly faces every time I go in. I've recommended lots of my friends to them too, you can't beat the range they have on offer and how welcome the sales and service team make you feel

Fantastic service **Imad my sales man was excellent and patient got the car I wanted and the deal was great
Thank you fordthorne and the used car team

Do not book your car in for recalls or ANY work at this garage. Booked the vehicle in a week in advance as its a working vehicle and they advised would take about 1 hour. Popped out to take a call 45mins later and the vehicle had still not moved.
The girl on the counter when asked mind said they would get it in at 3oclock 2 hours later and the car still hasnt moved. Would rate zero if possible extremely poor communication and customer service.

Do not buy from here, they are cowboys and will rip you off your better off going to Evans Halshaw in Newport road or PW Miller or even Bridgend Ford.

Took my vehicle for warranty work.Spoken to as if I was wasting their time. Tried to explain my concerns, and the REAL issues with the vehicle, but to no avail. Will never use Fordthorne again.
Who cares, its only a 30K vehicle.

My parents have been buying Fords from Fordthorne, 281 Penarth Rd, Cardiff, CF11 8YZ. For the last 25 years. Both myself and my brother also purchased our first car from them many years ago and we have recommended all our family and friends to them over the years. My parents purchased their very last car from them 3 years ago which was a brand new fiesta with a small capacity engine. Unfortunately both my parents now suffer from Alzheimers / Dementia and have their driving licence revoked by DVLA. From the body work damage which is all over the car it is very transparent that the driver of the car should not be driving due to the damage being so extent. Unknown to myself or my parents health worker the car was towed to Fordthorne as the gearbox was burnt out. I have put the car on the market to be sold as is, this is why it has not been repaired. My dad is 84 years old and I hold power of attorney overy him and my mum. I had a strange call from his bank saying that there was suspicious activity on his bank account and that £600+ has gone out which they established being Fordthorne.
The most my dad normally spends is about £20 in one go under supervision. Anyone who speaks to my dad will realise that he can barely hear anything on the phone and that he has understanding and memory difficulties. You do not have to be a trained health care professional to know that something is not right with him. To charge £600+ to a pensioner who suffers from Alzheimers / Dementia is astonishing. He has no idea what he has paid for or even making the payment. I am absolutely speachless that my parents have continued to be loyal customers of fordthorne for the last 25 years and to be now treated like this. My mum is terminally ill at University Hospital of Wales, this is the last thing that I want to deal with at the moment. I will be making everyone aware of what has taken place including the South Wales Echo and Sky News.