Fowlers Motorcycles Avis 151

Good service from Mike, pushed PDI through so I could have bike shipped to my home.

My Wife was told to arrive at 0830 for a bike service and MOT. After many hours of waiting she was eventually told at 1500 that the bike was ready and the paperwork being completed; another 2 hours of waiting and a total of over 9 hours of waiting she was finally able to leave.
Why can’t this company operate using a specified appointment time? Is it really appropriate to expect customers to wait 9 hours for a simple and routine task?
There is no way we will ever use Fowlers again, they are completely unorganised and certainly not customer focused. Total shambles, and avoid at all costs
I lost count of how many other unsatisfied customer I witnessed with the same experience

From the minute I stepped through the doors of Fowlers just over two years ago, I’ve received consistently excellent service. I recently traded in my two-year-old Africa Twin Adventure Sports for the 2026 model and, once again, the entire experience was thoroughly positive. James Bruno has always been attentive and patient, and he has a great way of making you feel relaxed about the purchase. He’s never pushy—he simply gives you the information you need about the bike and leaves you to make your own decision, while taking the time to answer any questions (no matter how basic) along the way. I’d highly recommend Fowlers—especially if you want friendly, no-pressure advice and genuinely excellent customer service.

I recently completed a part-exchange deal on my old bike for an ex-demo Speed 400. The Triumph sales team were helpful and courteous throughout, especially Mike Tomlins who was my main contact and who gave me a very fair deal and plenty of useful guidance. The whole process went very smoothly and quickly, with excellent communication at all times.

They advertise parts they do not have in stock.

Then send you a email saying sorry we hadn't got the part you paid us for.

Still wating for my money back from a product they hadn't got.

So do not trust you will ever get the part this company!!! And you will fight for you money back.

Fowlers of Bristol – Experience

I was warned by numerous fellow bikers “don't got to Fowlers, you'll regret it.”
'Don't be bloody daft, they can't be that bad can they. Can they ?

So I went, because I am interested in buying a Honda NC750XDCT. The sales guy was extremely helpful going through all I wanted to know, we even got to model, colour, extras and cost options. Full details.
I enquired about a test ride so full contact details were taken.
Score 5/5

I asked about service charges, but he was unable to provide any information and suggested that I enquire of Service Dept.
'Wait a minute, I thought you were trying to sell me a bike ? But ah well, I'll ring them later'
Score modified minus one 4/5

I subsequently rang said Service Dept. “What's your registration ?” Explanation offered but that was insufficient to get the price for an annual service. I reaffirmed that it was the Service Dept. I was talking to but to no avail. “Give me your email and I'll get it sent to you”
'Is this a joke ?'
Score modified minus one 3/5

Five days later and still no email.
Score modified minus one for each day -2/5

A phone call was received after having browsed Honda website reviewing options and requesting demonstration ride. Arrangements made for today at 11.00am

Attended Fowlers in plenty of time. Informed that due to the demise within family of staff member their demonstrators were unavailable (Yes plural two or more)
Score modified minus one for each bike (assume two) -4/5

“Fear not I'll get another for you to test ride”
A few minutes later.
“Sorry sir that bike is also unavailable”
Score modified minus one now at -5/5

“We can re-arrange for you to test it another day”
'You must be bloody joking !'

Failure of Fowlers to inform me of unavailability of demonstrator prior to my attendance by either mobile, landline, email or the power of prayer render further minus four now at -9/5

Further minus two for my wasted journey both ways -11/5

Grand total of MINUS 11 out of 5

Conclusion, if you want a fun day out at Fowlers of Bristol – be aware!

Ordered a part for my Triumph but it was not in stock and had to be ordered from the factory. It took the factory almost a year to supply it, but throughout that time Fowlers kept on at them to fulfill the order and kept me informed of all developments. Once they got the part it was sent out to me. I have nothing but praise for all their staff and would not hesitate buying from them again.

Today I had my 2025 Aprilia Tuono 1100 Factory serviced by Fowlers Service. Really pleased with the result; it feels like a new bike with smoother running and some niggles I had reported were efficiently dealt with. The people I dealt with were nice so well done Fowlers.

Was after some oem Yamaha parts and they were easy enough to find and order on the website, one was out of stock.
I picked the option to have it shipped together, later received an email the the out of stock item has been rushed orderd and everything arrived well and relatively quik.

Sales persons all too busy to speak to customers. Eventually interrupted conversation between 2 about last nights tv to ask about arranging test ride on used bike. Told only possible after paying £100 NON REFUNDABLE deposit. I said I would never buy a bike without test riding first and they were effectively charging me £100 to check the bike was ok. Salesman said no, £100 was the cost of not buying the bike! Obviously I will not be buying a bike from Fowlers at this or any other time now.

Great costumer service and I was made to feel very at ease. I wasn't sure what to expect as I was buying my first bike. Very helpful with test rides and informative staff that felt liked they cared and had time to discuss customer needs. In the end I went for a Yamaha and Josh was superb explaining everything I needed to know and making the process seamless. Really happy with the bike and wouldnt hesitate to go back. Many thanks all

Left my bike at fowlers for a month for them to FIX it i got it back. got it home and it broke down this is the second time fowlers in Bristol have done this to me they dont fix what you tell them to!!!! They just look at the bike pick the easiest thing to fix and send it off not even fixing the actual problem i would go to a different bike shop but im under warranty there so i have no choice absolute joke and waste of time!

I purchased some parts from Fowlers last month the delivery note listed the parts in 2 separate groups the first group were marked as Hannel these were not included in the delivery, the first column of quantities on delivery note hadn’t been marked off in this group for any of the parts and indicated all of these parts were to follow, the second part of delivery was marked Racking these goods arrived and all parts in this group were marked off in the column on despatch note as such unlike the previous ones in the Hannel group on order, the packaging was undamaged and parts supplied were of good quality just missing a number of parts from order and all of these in the Hannel group.
When the second part of the order never arrived I contacted Fowlers to resolve the issue with the delay on delivery and was informed the 48hrs had passed from original delivery and as far as they were concerned all good were in original delivery and they had carried out a stock check to verify this and were not prepared to do anything, this clearly was not acceptable as the parts were never supplied and delivery note would appear to backup this so I asked for customer services department.
Customer services maintained the 48hr applied in this case but as a good will I could repurchase the parts missing from my delivery at my cost and they would apply a 10% reduction to this order as a good will gesture, I clearly wasn’t going to accept this so tried to contact Fowlers again on a couple of occasions to make an official complaint and am still waiting for a response.
The goods missing are only service items and not expensive items but I don’t see why they would expect me as a customer to pay for their error, I’m now left with no choice but to purchase the missing parts from another supplier and report Fowlers to the regulators now we are clearly at deadlock on this and claim compensation for the goods that weren’t supplied, this company has some serious customer relations issues they need to work on, the one star on this review is for the parts of the order that I did receive and the 4 missing stars for the goods I never received and there poor customer service and handling of this issue.

Delivered the product early, price was cheaper than a rival site and this is a factory made product so was identical to the one being offered by their rivals, who by the way couldn't supply the part for 6 weeks, still took my money, rang Fowlers and they had over 600 of the required parts in stock. Great company, nowmy number 1 for any parts I may require.My no 1

I turned up at Fowlers in Bristol and was greeted by a team of service advisors in the service department. All of the service advisors I encountered seemed to lack a knowledge of what was actually booked in on that day including I assume the lady who sits at the rear desk who was of the opinion that I believe she was a supervisor.
I arrived on site at 8:30 in the morning and we've seen by the very first super service advisor that sits in the first desk as you approach the service department. She was very helpful and booked my my motorcycle inn quite quickly. Unfortunately she did not check around my vehicle to see if there was any damage I really don't understand how you can take on a motorcycle that you haven't seen before and you do not check the vehicle in personally as you are responsible for my motorcycle when it is on your premises. I find this whole thing rather bizarre as you are obviously a busy servicing department and I'm sure you are leaving yourself wide open to people who are less scrupulous than myself and may accuse you of damaging their vehicle while it's in your care. I was told on leaving the vehicle that it was not booked in as a waiting appointment. Yeah this was made clear to the person who took the book when I booked in early September. At no point was I offered a currency motorcycle I was just told that she would speak to the workshop controller and endeavor to get the vehicle seen as soon as possible. My motorcycle was actually the first vehicle check-in on that day the 29th of the 9th 2025 therefore I was hoping that it would be seen promptly albeit not as a first job. As I left home at 6:30 in the morning to obtain the appointment and get there on time I was hungry and said to the services I will be going up to Harry's cafe and you can phone me on my mobile number. On checking the records my mobile number on your system was incorrect. It was handwritten on by the service advisor that checked me in and I assume as now on the invoice it was amended behind the scenes. After exploring your sales department and witnessing an altercation in the KTM showroom between two ladies and a gentleman sat in the corner reference possible working or changes in contract, quite possibly a conversation that should have been held behind closed doors as there was lots of criticism of more senior management. I was clearly visible to the two ladies and the gentleman in the who were talking in the KTM showroom as it was still very early and I was the only person there. It was a conversation being had in relation to a possible refit in reference to a break room and wondered the supervisors have to convey this to the staff below them and feel the brunt of there and the mossy and anger. Clearly not a conversation that you would like a customer to have
witnessed. There was a KTM vehicle there that I was possibly interested in as it was highly reduced in price. On asking whether I could sit on the motorcycle I was told yeah if you want they're over there mate. Not really the sort of response I would expect from somebody who was clearly either a salesman or a sales supervisor in the showroom. The two ladies who were there with him continued their conversation and again I was ignored. I have been dealing with Fowlers since 1988 and purchase my first motorcycle brand new in that year. I have over the years purchased many most cycles from Fowlers and have hardly ever returned back for servicing. Going back to the servicing side of things, I returned to the service department after having eaten in Harry's cafe and a quick walk around the other departments which had taken approximately two and a half to three hours. I was told by motorcycle was not ready and I would be phoned as soon as the vehicle was able to be collected. At 11:36 on that morning of that day I was phoned by a lady from the series department called Martina. she advised me my motorcycle was overrunning in the work that we need as we carried out and would be approximately another hour I took that to believe 12:30 approximately. As the weather was nice I sat outside of the showroom and enjoy the sunshine. Add approximately 1330 after not receiving a phone call following up from the first phone call 1136 I went to the service department myself to be greeted by a lady who I believe was a polish descent and she advised me that she had not called me and you nothing of my motorcycle. After I explained the situation and telling her that I had had received a message from the service department she said it wasn't her and she had no knowledge, I asked her her name and she told me it was Martina. She then proceeded to tell me that she definitely hadn't phone me and she takes a lot of phone calls during the course of the day and she can't remember everybody. Genuinely a very poor show by a company who have been trading for 99 years .

Just made my first order from parts dept. Fantastic service knowledgeable staff and excellent customer service.

I used the online ordering system and some of my items were not in stock so I expected to have to wait for a while. I was pleasantly surprised when my order arrived within a short number of days even though they came from overseas.

Bought a brand new Yamaha Tenere in September 24. The factory heated grips gave up the ghost in February 25. I called to arrange a warranty replacement. First challenge is getting an appointment. then the second is wasting half a day of my life while they checked the bike and agreed that the grips didn’t work. They then told me that they would be in touch to arrange repairs once the grips had come into stock. The grips came into stock the next day but no one talks to each other at Fowlers, least of all the non-existent warranty dept so after repeated calls to people who knew nothing, I eventually got down to the fact that they had completely lost track of the whole warranty claim. 6 months after the parts failed I’m now sat in their service dept waiting to have new ones fired. I’ve been here for 5 hours, this is what they call “a waiting appointment” Frankly appalling service, from a dealer that has no idea what it’s doing, how to communicate with it’s customers and how to manage a warranty claim. I strongly suspect that once you’ve bought your new motorcycle they really couldn’t give a toss what happens to you afterwards. They have your money and nothing else matters.
I would not recommend Fowlers for anything really. Certainly don’t bring your bike here to be maintained or warrantied unless you have months if not years to wait for work to be done.

Ordered My Aprilia RS 125 parts.As promised delivered in 3 days and exactly as ordered.Highly Recommended!

Pathetic Cowboys at KTM Fowlers in Bristol !

At the end of August I'm going to Romania KTM Adventure Rally and almost a month time ago I booked with KTM Fowlers in Bristol a service and general check of my motorbike KTM 890 ADV R .
I got email confirmation that my booking is reserved for 02/08/2025 and that they will contact with me within 3 days .

Unfortunately they didn't reply even after a week !
So I send them another email to remind them that I have booked a service for 2nd of August and I expect their reply to confirm pricing for service and fitting additional parts which I requested during booking process.
Again I received automatic reply that they will contact me within 3 days.
2nd week gone and ...no replay from them .

The day of my service 2nd of August gone already and they didn't contact me at all by phone or email to confirm prices and service. I only wasted 3 weeks time for waiting for they reply !!!
Bloody cowboys !!!