Delivery was good. They didn't leave it on the doorstep. Perfume is genuine. Great price too.
L'entreprise a répondu
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Lisez les avis des autres
Superb price! I was slightly sceptical at first as it seemed too good to be true, and not heard of the website before, but sure enough I received a genuine new/sealed aftershave in very fast delivery... Voir plus
L'entreprise a répondu
Order never arrived. “Tracking” remains the same as day of order. Shipping company not given and Fragrance London wants me to download an App to track. Never had this with any other company in over... Voir plus
L'entreprise a répondu
This site has some very good offers. I was in two minds before buying but I had delivery with in 48 hours of placing the order and it waa high value item. Really pleased with the service and prompt de... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
Écrit par l'entreprise
We have been established since 2012 and carry a wide range of branded perfumes, gift sets, sunglasses, with over 80 brands and nearly 2000-plus products. We sell only genuine authentic perfumes sourced within the UK from our trusted suppliers. Our supply chain is robust and trading standards approved. Hence, you can purchase from us with full confidence. We have a 30-day returns/exchange policy for all our products, subject to items returned unopened and unused. All purchases above £50.00 qualify for free delivery. All our deliveries are Royal Mail tracked, requiring signature. Buy from us with confidence and save with us throughout the year.
Coordonnées de contact
Royaume-Uni
- fragrancelondon.com
4,0
Bien
57 avis
Demande des avis aux clients
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A répondu à 83 % de ses avis négatifs
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Réponse de Fragrance London
Dear John,
Thank you so much for your kind review.
We’re really pleased to hear that you were happy with our fast delivery and professional service. We always do our best to make every order a smooth and pleasant experience, so it’s lovely to know we got it right.
We truly appreciate your support and hope to serve you again soon.
Thank you for choosing Fragrance London.
Kind regards,
Support Team
Delivery was good
Delivery was good. They didn't leave it on the doorstep. Perfume is genuine. Great price too.
29 octobre 2026
Réponse de Fragrance London
Dear Customer,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you were happy with the delivery, the authenticity of your perfume and the price. It’s especially good to know that your parcel was delivered safely rather than being left on your doorstep.
We really appreciate your support and are so pleased you had a positive experience with us. We hope to welcome you back again soon!
Kind regards,
Support Team
Réponse de Fragrance London
Dear Customer,
Thank you very much for taking the time to share your review.
We’re delighted to hear that you were pleased with our quick delivery and packaging. We always aim to ensure that orders arrive promptly and are carefully packaged for a positive shopping experience.
We truly appreciate your feedback and support. We look forward to welcoming you back for your next purchase.
Thank you for choosing Fragrance London.
Kind regards,
Spport Team
Réponse de Fragrance London
Dear Mr Burton,
We sincerely apologise for the inconvenience caused. Your order was dispatched on time from our side; however, unfortunately, the parcel appears to have been lost in transit by courier.
We understand how disappointing this experience must have been. Please be assured that we have issued a full refund to resolve the matter.
We sincerely apologise again for the disappointment and appreciate your patience and understanding.
Kind regards,
Support Team
Réponse de Fragrance London
Dear Isabella,
Thank you for your lovely feedback. We’re delighted to hear that your perfume arrived on time and that you’re happy with your purchase. We truly appreciate your support and look forward to welcoming you back to Fragrance London.
Kind regards,
Support Team
Delivery time.
8 octobre 2026
Réponse de Fragrance London
Dear Caroline,
Thank you for taking the time to leave your feedback. We appreciate your support and are always committed to providing a reliable delivery service and a smooth shopping experience at Fragrance London.
Kind regards,
Support Team
Great Price only issue is using Royal
Great Price only issue is using Royal
Mail as i struggled as needed a signature and ii was at work and the app didnt do as i asked
8 octobre 2026
Réponse de Fragrance London
Dear Mrs Button,
Thank you for your feedback. We’re pleased to hear that you were happy with our competitive prices. We’re sorry to hear about the difficulties you experienced with Royal Mail’s delivery options and the signature requirement. We understand how inconvenient this can be when you’re at work, and we appreciate you bringing this to our attention.
Thank you for choosing Fragrance London and for your valuable feedback.
Kind regards,
Support Team
Réponse de Fragrance London
Dear Jill,
Thank you for your kind feedback. We’re delighted to hear that your perfume arrived promptly and that you were happy with our delivery service. We truly appreciate your support and look forward to providing you with another excellent shopping experience at Fragrance London.
Kind regards,
Support Team
Réponse de Fragrance London
Dear Mavis,
Thank you for sharing your feedback. We’re pleased to hear that you found the ordering process quick and easy, with a smooth experience from purchase to delivery. At Fragrance London, we strive to make buying your favourite fragrances as convenient as possible. We truly appreciate your support.
Kind regards,
Support Team
Fragrance of London
Fragrance of London, delivered the perfume I required at the date they promised, I can’t fault there service
8 octobre 2026
Réponse de Fragrance London
Dear Stephen,
Thank you for your lovely feedback. We’re delighted to hear that your fragrance arrived on the promised date and that you were satisfied with our delivery service. At Fragrance London, we aim to provide reliable delivery and a positive shopping experience for every customer.
We truly appreciate your trust and support.
Kind regards,
Support Team
Super fast delivery and smells amazing…
Super fast delivery and smells amazing definitely be shopping here again especially with the superbly low prices
8 octobre 2026
Réponse de Fragrance London
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that you loved the fragrance, our fast delivery and competitive prices. Your satisfaction means a great deal to us, and we truly appreciate your support and recommendation.
We look forward to welcoming you back to Fragrance London for your next purchase.
Kind regards,
Support Team
Very happy with my purchase from…
Very happy with my purchase from Fragrance London. Great price and quick delivery.
7 décembre 2025
Avis spontané
Réponse de Fragrance London
Dear Alen,
Thank you for your kind feedback. We are pleased to hear you were happy with your purchase, our pricing and quick delivery. We truly appreciate your support.
Kind regards,
Support Team
Order wasn’t received due to not having…
Order wasn’t received due to not having a “delivery address “ and haven’t received a refund for my purchase
2 octobre 2026
Réponse de Fragrance London
Dear Customer,
We sincerely apologise for the inconvenience caused and completely understand your frustration regarding the delivery of your order.
We have investigated the order and found that the delivery could not be completed because the address provided was incomplete, with the house number missing. As a result, the courier was unable to deliver the parcel and it is currently being returned to us.
We understand how disappointing it is when an order does not reach you as expected. Once the parcel has been returned to our warehouse, we will process your refund in accordance with our returns policy.
Should you require the item, we would be happy to assist with a new order using the complete delivery details to help ensure a successful delivery.
We sincerely appreciate your patience, understanding and support, and apologise again for the inconvenience caused.
Kind regards,
Support Team
Incredibly fast service
Incredibly fast service. I ordered on Friday and received my fragrance the following Monday.
2 octobre 2026
Réponse de Fragrance London
Dear Gail,
Thank you for your wonderful feedback. We’re delighted to hear that you were impressed with our fast service and delivery. We truly appreciate you taking the time to share your experience with us.
We look forward to welcoming you again and serving you in the future.
Kind regards,
Support Team
Réponse de Fragrance London
Dear Customer Thank you very much for your valuable and postive feedback, really appreciated. These feedback really help us improving the customer experience. Hope that you visit us again and enjoy the great offers on our website www.fragrancelondon.com.
I ordered a perfume end of September…
I ordered a perfume end of September for a bday on the 9th of October. There was a labelling issue due to Royal Mail. I went to the local Royal Mail depo to resolve and they told me it was returned to sender.
I contacted the sender to advise them on this issue. They said they will issue a refund once received to there warehouse team.
We are now on the 4th of OCT and this still hasn’t been refunded or resolved after 10+times of correspondence. They can see it’s clearly been u delivered and still have not resolved this issue.
UPDATE
Fragrance london are now saying that the delivery was attempted twice, they have just caught them selfs out lying as the delivery driver I spoke to said there’s a labelling issue so he couldn’t give it to me and it would be sent back. I spoke to the delivery driver, scammers.
It’s been 90 days. And they chatting about 30 day bullshit. Idiots
Be careful people
29 septembre 2026
Réponse de Fragrance London
Dear Jj Firstly please accept our sincere apologies however having investigated the matter it was established that delivery was attempted by Royal mail twice at your address and you had missed delivery on both ocassions. The item was then returned to main hub for returning back to us. This can take up to 30 days for royal mail to return the item to us. Once we receive the item back we will apply the refund. You will appreciate that you missed delivery and we can not be held responsible. But the refund will be issued in due course once we receive the item back from Royal Mail.We apologise for any inconvenience caused.
I ordered a few
I ordered a few , great prices easy to use website and fast delivery
29 septembre 2026
Réponse de Fragrance London
Dear Customer Thank you very much for your valuable and postive feedback, really appreciated. Hope that you continue to enjoy same experience in the near future.
Réponse de Fragrance London
Dear Customer Thank you very much for your valuable and postive feedback, really appreciated. These feedback really help us improving the customer experience. Hope that you visit us again and enjoy the great offers on our website www.fragrancelondon.com.
This site has some very good offers
This site has some very good offers. I was in two minds before buying but I had delivery with in 48 hours of placing the order and it waa high value item. Really pleased with the service and prompt delivery.
16 septembre 2026
Avis spontané
Réponse de Fragrance London
Thank you for your valuable positive feedback, really appreciated.
Ordered a fragrance wrong size sent
Ordered a fragrance that had been advertised as 100ml and I received 30ml.
They don’t answer the phone and emails done get answered.
Poor customer service and business.
3 septembre 2026
Avis spontané
Réponse de Fragrance London
Dear Cathy,
Firstly, please accept our sincere apologies for the poor experience you have had.
We would like to clarify that our order fulfilment system is automated, and all items are scanned using barcodes as part of the dispatch process. Therefore, under our standard procedures, it should not be possible for a 30ml bottle to be dispatched instead of a 100ml bottle. However, we take your comments seriously and would like to investigate what may have happened in your particular case.
We also have a WhatsApp contact facility available to provide a smooth and convenient customer service experience. Our WhatsApp support line is open Monday to Friday, from 9:00am to 4:00pm. We are therefore concerned to hear about the difficulties you experienced when trying to contact us by telephone and email, and we will investigate the issue. The order number you have provided is not from fragrancelondon & is from different market place. You need to contcat them as they may have technical issues resulting in wrong item sent to you.
Thank you for bringing this to our attention, and once again, please accept our apologies for the inconvenience caused.
Kind regards,
Customer Services Team
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