Franckboclet Avis 3

I contacted Franck Boclet support regarding a serious issue with mismatched batch (LOT) codes on a bottle of Patchouli Eau de Parfum.
I politely asked whether this is possible for an original product or if it could indicate a packaging or authenticity problem.
I never received any response.
Ignoring customer concerns related to product authenticity is unacceptable, especially for a brand positioned as premium.
This complete lack of support and transparency resulted in a total loss of trust.
Very disappointing experience.

Originally I received the wrong order. I then contacted there customer service where everything got solved. (The response time was okay quick but not 100% clear) by this I mean they didn’t tell me that they had sent my original order and that I could keep the wrong order I got in the beginning.
I do believe that this was a one time mistake because everything else was in order, in terms of delivery, purchase security and how well packaged the product was:)
So everything turned out great and the perfume is amazing!!!!

In 2020, right when the pandemic has started and none of us knew how long it will last, I ordered a perfume and lots of samples from franckboclet.com. Given their inability to ship to my country, I had to refer the order to the shipping company in UK. UK then proceeded to strengthen the policy of sending any alcohol containing liquids and the shipping company could not send the goods to me. I ended up going to UK myself a couple of months ago and collecting the sending personally.
To my biggest surprise, the sending did not contain the perfume bottle, worth 185euro, only the samples. I contacted the franckboclet.com twice now, trying to resolve the situation, no reply followed.
I would not call it a professional behaviour and remain dissappointed.