Frank's The Flooring Store Avis 449

Julie at bishop aukland absolutely amazing customer service and very helpful with our choice

What a lovely lady (Julie)that helped me today in the bishop auckland branch
Very polite and helpful given the best options for my budget.
Will be coming back

Warren was absolutely brilliant from the moment I walked in. He helped me choose the perfect carpet and some artificial grass, taking the time to explain the options without any pressure. His product knowledge was spot on, and he made the whole process quick, easy, and stress-free. Great communication, great prices, and genuinely excellent customer service.

Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately. Very helpful and professional.
First class service all round
many thanks....
Whose Ian as per your reply.?

Great Service from Julie thank you so much for your help & guidance.
Fabulous Price & supporting our local community.

great service from Julie at Bishop Auckland fantastic. Thank you very great job yet again.

Ian is an absolute gent and wonderful ambassador for the store. Their store has the message playing that they are built upon customer care and this is exactly what we have experienced today. The measure of people and a business is what happens when things need a little help and support. Franks are all that you could wish for and more. We very rarely leave reviews as they all read a little bit staged. But this is genuine from people who have lived their lives in and around Stockton.
Thank you Ian and your team. You truly have gone over and above.
5* and some.

Amazing service in the Guisborough store by Lorraine, lovely friendly and very efficient

Excellent choice of carpets.
Len, was extremely helpful and knowledgeable.

Jules was very helpful and explained everything in detail to me. Very friendly lady and excellent service. Really appreciate all the help I received and my flooring is beautiful!

Visited the Coulby Newham store and was advised by Nathan, his knowledge of the products were amazing , he also advised on fitting arrangements which were very welcome, a very pleasing experience, it's easy to see why the staff "love carpet's " will be back soon

Great choice, great prices!
Spoke to Julie in the Bishop Auckland store who was very helpful and really made the process easy.

Warren was very knowledgeable about the products and which carpet would be appropriate for each room. The company has a wide and varied range of quality carpets.

Warren helped me some much took the stress out of my shopping experiance gave me a good price and advice thankyou warren

Great service from Colin. THANKS

I visited the coulby Newham store recently and had been served my Nathan. Nathan was very helpful and had great knowledge about all the different styles of flooring, he then helped me pick the best flooring for my living room with a great price. Thank you

Very helpful service from Mal at Coulby Newham. Has great product knowledge.

I visited the Bishop Auckland store with a vague idea of what I wanted, but feeling quite overwhelmed at all of the choices. Julie took the time to explain to me what my options were and explained the difference in flooring types to me. I was able to upgrade from what I originally thought I would get and still came in on budget. She didn't give me a hard sell and left the decision to me. Thank you again Julie!!

I always use Frank’s for all my properties — Warren is consistently helpful, offering excellent service and great prices. The fitters are reliable, efficient, and do a fantastic job every time. Highly recommended!

Julie from bishop Auckland store, was very helpful and safe us alot of time choosing our flooring. It was a pleasure have her serve us and she very well mannered and polite.