Freddy Australia & NZ Avis 

I’m absolutely thrilled with my pants and would definitely recommend them to everyone! I had a small issue with my original pair, but they responded immediately and kindly sent me a new pair. Thank you so much for your amazing customer service! ❤️

I couldn’t have any more positive feedback for all the help and support Xyvel has given me to solve the matter!
Best customer experience ever!

I have bought numerous products from this company and feel that I have been poorly treated by management. I bought a pair of bronze jeans and paid full price aprox $280 AUD and they only lasted me 10months . I follow all care instructions and have numerous pairs of jeans and hardly wore them. They only offered me a $30 refund and stated that it is ok for there products to only be usable for 10 months. This says to me that they are using inferior quality materials but charging ridiculous prices. I will never buy there products again and endeavour to alert friends and family about this scam.

Terrible experience with this company. Purchase pants and they did not fit properly. Sent them back and they refuced to refund money and will only give store credit. Will be making a complaint to department of fair trading.

Reply: no it wasn’t any sale or offer, you’s are just a terrible company to deal with

I’ve ordered from Freddy twice. Both times I had to send the items for exchange. My online shopping experiences, especially when it comes to return or exchange is usually pretty disappointing. But with Freddy it’s been great! Their customer service is exceptional as they get back to me very quickly. They always very kind and friendly. The quality of the jeans are amazing too! They’re super comfortable. Once you wear Freddy’s stretchy pants, it’s hard to go back to regular ones. Highly recommend’

I received my (3rd) pair of Freddy's which unfortunately came with a fault, so I contacted customer service who replied within 24h and offered a replacement. I couldn't be more pleased with the outcome. Thanks Freddy's!

I absolutely love my Freddy jeans, cannot express how well they fit and how great I look and feel in them!

I just got back from overseas, I m freddy customer for over 10 years I need someone who truly understands my situation to slove this problem for me .I completely understand Freddy’s standard returns policy and the 30-day timeframe. However, I would like to respectfully request a review of my case, as I believe this situation falls outside of a typical change-of-mind return.

I have been a Freddy customer for over 10 years and have purchased the exact same pants in the same colour and size previously, which fit me perfectly. Unfortunately, the items in Order #280760 are significantly smaller than the same size I have received in the past, making them unwearable. This suggests a sizing inconsistency rather than a preference issue.

The items are brand new, unworn, and still have all original tags attached. I had been overseas for an extended period and only opened the package after returning to Australia. I contacted you as soon as I became aware of the issue.

Under Australian Consumer Law, customers are entitled to a remedy when goods are not of acceptable quality, not fit for purpose, or not consistent with previous purchases of the same product and size. In this case, the sizing difference makes the product unsuitable for its intended purpose, despite ordering the correct size based on my past experience with Freddy.
I am more than happy to cover the return shipping cost and am only requesting an exchange for the correct size (XS). The total value of this order is close to AUD $500, which is a significant purchase for me, especially as a long-term loyal customer.
I understand store policies, but I kindly ask that you consider this as an exceptional case. If possible, I would really appreciate the opportunity to speak with or have my request reviewed by a senior team member or manager who may have discretion to approve this exchange.

i only get contact by AI who response me,i need supervisor or manager to look into this problem for me

Incredibly misleading company.
Selected NZ pricing on their website - shorts were advertised as two for $69.
Added both to the cart however full price was $119 NZD (Still had the wording - 2 for $69)
Messaged to enquire and was told -

The price you saw in NZD was actually the sale price—and it’s part of our current promotion. Our international pricing is set a little differently from domestic orders to help us provide the best service possible. This includes:

1️⃣ Offering free shipping thresholds
2️⃣ Providing competitive shipping rates
3️⃣ Including duties and/or taxes where applicable
4️⃣Using DHL Express for fast, fully tracked shipping (which normally costs around $40–$60 NZD per parcel)

Its 2025 and its truly not hard to have different locations (Countries to be exact) show different pricing. Further to that - the above factors would not justify paying almost double the price.

[**This review has been edited since corrective action was taken by Freddy Australia’s CS team**]

I purchased x2 pairs and one was had a manufacturing fault, leading to a hole appearing near the fly seam after only 6 wears and 1x handwash. I raised the issue with customer support and was told to send them back. I did so and their technicians claimed this was wearer damage or I ordered the wrong size. They offered to replace the pair, however I rejected this offer as I disagreed; I had the correct size and they had fit well, and I had cared for them as recommended.

Initially, I was not happy with the handling of my issue. However, after escalating to the Customer Service Supervisor (Ameth), a satisfactory resolution was reached quickly. Thank you for your help, Ameth.