Freedom of Movement Avis 

I was a bit disappointed with the customer service from FOM. I wanted to order a pair of their vellies, but really wanted an alternative pair of laces to what was provided. I emailed to ask if I could purchase separately, or if not if they could include it with my order. Didn’t hear back and had to chase - eventually got an email back saying they didn’t sell separately. I asked if they could include it in my order as I am a returning customer. They simply said no. Having had a consumer goods business, dealing with online sales, I know their fulfilment house or manufacturer could have supplied or included in my order, but it just seemed my request was an inconvenience. I know they weren’t obliged to fulfil my request, but it would have been nice if they at least tried.

This is one of the most incredible companies! Product quality really superior. Both times I've ordered online deliveries were within 2 days.

Great product and outstanding service UK
The leather is so soft and comfortable and beautifully stylish. Super impressed
We were in contact with their customer service (thanks Lariska!) and their support was incredible. They have set their business for supply into UK to ensure they exceed expectations. Fab - big thank you

Bought a pair of their vellies.

Arrived in good time material felt good.

Both shoes where at a size 9 but the right boot was inch smaller than the left.

Returned at my own expense for them to take an additional cost of shipping off my refund ammount.

Love!!!! Their wallets/card holders and and they are very strong I'm definitely spoiling myself with a handbag next because why not !?

I ordered the Ted backpack, which I had been eyeing for that past 7 years. I am not disappointed! High quality leather and craftsmanship. Shipped it to Chicago with minimal difficulty. Customer service was also very prompt to respond to any concerns.

Amazing customer service! They were quick to respond & help me sort out the issue I had within a few days. Friendly staff who get things done.

I am SO impressed with FOM. I ordered shoes for my fiance' on Thursday 14 Dec and they delivered the parcel on Friday 15 Dec. Literally the NEXT DAY! Talk about awesome service. I will buy ALL of my "vellies" from FOM. Thanks, guys :D

Ordered 4 items on the freedom of movement website only to be told days later that 2 of the items were not in stock and I would be refunded for 2 of the items. 10 days later I received the remainder of the order and only one of the two remaining items was what I ordered. That makes a success rate of 25% for an online order. Shocking customer service.

they are a scam, wrong advertisement,they say its quality maybe it used to be but not anymore...i logged a complaint on the 6th August no one replied to my email twice untill i deced to go to Cavendish store personally and log it there.
They gave me an email and i cc it. I bought my son a pair of kicks in April and he accidentally stepped on a glass not even a big glass but because of the pattern of the sole and the quality of it , it went right in and tore the sole and straight to my son.
Lariska from customer care acknweledged the email and more than anything i picked up defence claiming that its the first time they expirience such and ofcause to me as well it is the first time that my son wears expensive sneakers and they get pierced. We buy sneakers everymonth and never once expirienced this.
Question is customer retention do you guys know that one customer to loose is too many? The worse part of it is being inefficient as if you dont need us as consumers.
Up untill this stage Lariska didnt even respond again when i asked her so where do we go from here? My son has a broken pair of kicks with deffective sole that i paid for and this means nothing to the company?????? maybe you forgot to say FOM is meant for people who live in surburbs who dont walk because your sole isnt catering for them.....im taking this to EFF i swear

Quick and easy, sizing perfect.

My second online order placed with Freedom of Movement, easy and hassle free. The shoes are a perfect fit. Thank you for your excellent service.

Top quality product delivered within 48 hours.

Simple and effective business model. No hidden agendas, what you see is what you get. FOM suits the current climate and I hope they continue on this train.

The Quality of FOM footwear is out of this world!! I first got myself a pair of FOM X Kolisi standard field green Vellies in 2021, and they are still in great condition even to-date!! And that was my motivation to stick to the FOM brand. Now I also have the stylish and super comfortable Black coffee Tekkie that just takes my confidence to the stars whenever I rock them😁🎊. Lastly, I recently got myself and my Beautiful lady pairs of Toffee Vellies from the recent FOM 10th birthday SALE! of which the delivery arrived today! on 01/08/2023 perfect timing to gift my Babee with a beautiful pair of Toffee Vellies as a present on World Girlfriend's day😁😁😍🥳
THEREFORE THANK YOU!! FOM and like the slogan of FOM "KEEP MOVING!"

Crappy thing was it was sent out for delivery to Kimberly, however my shipping address was in Cape Town. Let’s see if I get my delivery