Freegram | ICO & STO marketing based on SMM Avis 56

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

We are sorry we made you feel this way. We are working hard to fix all ongoing issues and get things back on track. Please allow us a moment to explain the ongoing situation.

All social media promotion services are based on a dynamic environment. This occasionally causes unpredictable interruptions for promotion service providers such as Freegram. We have explained this in our refund policy which is a part of our terms of service to which each customer agrees at the checkout. Detailed information can be found here:

Refund Policy: https://freegram.io/refund-policy
Terms Of Services: https://freegram.io/terms-of-service

While we 100% agree that it is unfair to our customers to experience any kind of delays, we are unfortunately unable to prevent the occasional technical issues as explained above.

Additionally, we are working with a high volume of orders on a daily basis, which causes an means that we are unable to track all orders simultaneously. This is why we have created two types of report forms for our customers on our website:

Issues Report: https://freegram.io/help/report
Refund Request: https://freegram.io/help/billing/refund

These forms are created to speed up things for you, as explained in our help center. You inquiry will be delivered directly to our technical team or billing team depending on what you choose to fill out, avoiding the queue of all other emails and inquiries along with spam that is being sent to our main email and/or chats on the daily basis.

Please note, though, that depending on the payment method, the refunds may take from 24 hours after our approval and release - and up to 15 business days due to the processing times of the financial institutions. In other words, if you have paid with a credit card and filed a refund request, we might have released the fund within the first 24 hours, however, you may expect it to see on your card balance only in two weeks. We strongly encourage you to file an issue report first as sometimes our technical team may resolve it much faster than expected.

We are sorry for the inconvenience we might have caused and we assure you, that our billing team is making sure all approved refund requests are being processed as soon as possible.

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

We are sorry we made you feel this way.

We are working hard to fix all ongoing issues and get things back on track. Due to the technical issues, we are experiencing a high volume of inquiries and thus our customer support is unable to respond to all inquiries on time. To speed up things, please file a refund request, please use the following link:

https://freegram.io/help/billing/refund

Please note, though, that depending on the payment method, the refunds may take from 24 hours after our approval & funds release, and up to 15 business days due to the processing times of your financial institution.

We are sorry for the inconvenience this may have caused.

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

Unfortunately, we have not received an email from you. As we are currently experiencing a high volume of inquiries, filing a technical issue report may speed up things as the report will be delivered directly to our technical team:

https://freegram.io/help/report

We assure you, our technical team will try to resolve this asap for you. We are sorry for the inconvenience this may have caused.

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

Unfortunately, we are unable to retrieve an email from you. Most likely it has not been delivered.. As we are currently experiencing a high volume of inquiries, filing a technical issue report may speed up things as the report will be delivered directly to our technical team:

https://freegram.io/help/report

We assure you, our technical team will try to resolve this asap for you. We are sorry for the inconvenience this may have caused. In the event this is not applicable anymore, please consider contacting our billing team through a refund request form:

https://freegram.io/help/billing/refund

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

We are sorry to hear that. As you can probably judge from the number of reviews here - we are experiencing a technical issue. To learn more - please refer to the last review reply.

In order for us to check on your order, please send us your details here:

https://freegram.io/help/report

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

Hello Szamer,

We are unable to retrieve your request as most likely you have tried to contact us from a different email than you have in Trustpilot. We would like to review your case. Kindly provide your order ID so that we can quickly check up on your order details here:

https://freegram.io/help/report

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

Hello!

Kindly note, that we provide services for Telegram, Twitter, YouTube, Instagram, Facebook, and other social networks.

For each case, there are different approaches and for each budget there are different solutions. Some of our services are based on inactive accounts, for either of the reasons: its technically impossible to boost the profile with real active users or its impossible for the price tag offered in our package. In that case, we indicate that information within the package description - what kind of audience is provided.

We would like to ask you to review the description of the package you have purchased and in case there is still an issue, you may file a report by following this link:

https://freegram.io/help/report

Our team is always here to make things right and help you find the best solution.

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

Youtube had a huge update in early June 2019. Our support agents have discussed it with you through our online chat. While we are sorry for the inconvenience this might have caused, these updates do not depend on Freegram by any means.

All social media promotion services are based on a dynamic environment. This occasionally causes unpredictable interruptions for promotion service providers such as Freegram. We have explained this in our refund policy which is a part of our terms of service to which each customer agrees at the checkout. Detailed information can be found here:

Refund Policy: https://freegram.io/refund-policy
Terms Of Services: https://freegram.io/terms-of-service

To make things right for you, kindly find a report or a refund request depending on what you prefer to receive. We may try other sources to deliver the service/refill in case you wish to try it out.

Issues Report: https://freegram.io/help/report

Should you consider that you wish a refund only, please file a request here and our billing team will review it as soon as possible.

Refund Request: https://freegram.io/help/billing/refund

Please note, though, that depending on the payment method, the refunds may take from 24 hours after our approval and release - and up to 15 business days due to the processing times of the financial institutions. In other words, if you have paid with a credit card and filed a refund request, we might have released the fund within the first 24 hours, however, you may expect it to see on your card balance only in two weeks.

We strongly encourage you to file an issue report first as sometimes our technical team may resolve it much faster than expected.

Réponse de Freegram | ICO & STO marketing based on SMM

4 août 2019

Hey Danielle!

In this business there are a lot of variables out of our control due to APIs of Social Medias we offer services for, which customers do not understand. Things can change any minute with speed

We are happy to add you more HQ likes or issue a refund any time! Please send us an email to hello@freegram.io

Thanks a lot!

Réponse de Freegram | ICO & STO marketing based on SMM

19 févr. 2019

Thank you for the kind review!