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Connect with your callers anywhere with Freeje.com. We are offering virtual phone numbers, fax numbers, SMS numbers, toll-free numbers, virtual SIM cards for your one time or long-term business and personal phone calls.
05, Warsaw, Pologne
2,6
4 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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The are scammers! I paid $55 for the number, but I got nothing. The transaction went through, but I didn't receive the number because support can't confirm it — they consider the amount insignificant. When crediting, the payment service asks for inaccurate information and misleads. They won't refund the money, even though technically they could.
I get less than 20% of SMS; all others are lost. Tech support is nonexistent.
I am writing to share an extremely frustrating experience I had with the telecommunication company Freeje. The service I received was not only misleading but was also met with poor customer support, leading to feelings of deception and neglect.
A week ago, I purchased a product from Freeje, which was marketed as a number with SMS capabilities. Everything during the purchase process suggested that I was buying a product that would cater to my texting needs. However, in the final stages, the number's description abruptly changed to "Capabilities: Voice". No previous communication indicated that the number did not support SMS, leaving me deceived and stuck with a voice-only number I had no use for.
Upon realizing the discrepancy, I contacted Freeje's support team. Instead of recognizing their unclear sales tactics or offering a refund, they shifted the blame onto me, questioning why I purchased a number that indicated 'voice' capabilities. This response is unacceptable and inappropriate for a customer service interaction.
My further attempts to seek assistance or an explanation were ignored for a week, adding to my disappointment and frustration. The lack of communication was not just disappointing, but it further damaged the already tenuous trust between the company and its customers.
Here is the response from Freeje's support team on June 30, "All of the information has been provided correctly. The number didn't change, it is the same number as before, which technically could receive SMS from the day it was activated. The number's capabilities/functions didn't change from the beginning. It can receive SMS. Is there anything else I can help you with?"
Contrary to their claims, I was unable to receive SMS, as services from platforms like Twitter were not going through. Despite them recently enabling SMS capabilities, they continue to argue that it was enabled from the beginning. This feels like an attempt to avoid offering a refund and is yet another example of their deceptive practices.
Based on my experience, I would advise potential customers to approach Freeje with caution. The purchasing process lacks transparency, and the customer service falls far short of expectations. Alternatives to Freeje should be seriously considered for anyone seeking a telecommunication provider.
Заказал у них номер телефона для Paypal. В результате Paypal пишет, что номер не подходит.
Взяли с меня 20 долларов и в возврате средств отказывают. Хотя я даже не использовал данный номер.
Réponse de Freeje
Добрый день и спасибо за отзыв!
К сожалению, Ваш номер номер имеет ограничения, с которыми Вы согласились во время покупки: Прием SMS и звонков от интернет-сервисов (WhatsApp, Telegram, Viber и др.), а также от банков, платежных сервисов и из других стран на номера без пометки «for registration» не гарантируется. Вы можете приобрести новый номер с пометкой «for registration» и успешно зарегистрироваться с ним в PayPal и в других сервисах на Ваш выбор.
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