I'm blown away at how good the service from Freesmo has been. I used them for the first time yesterday after seeing they have an unbelievably good welcome offer. They posted the vapes almost immediate... Voir plus
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Brilliant! Much, much cheaper than buying from the shop. With their offers and vouchers sometimes I can't believe how good of a deal they are. Definitely 100% genuine and usually at your door within 4... Voir plus
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Always use FREEESMO for all my vapes and juice ...Great prices, speedy delivery and 10% cashback ...totally recommend
L'entreprise a répondu
When my go-to vape store closed down i was sceptical of trying somewhere new. I chose freesmo due to their affordable nic salts in my favourite flavours and free delivery. Placed the order at 4pm y... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Freesmo is dedicated to helping individuals quit smoking with a range of personalised alternatives and expert support. Offering tailored product recommendations based on smoking habits and taste preferences, ensuring a seamless transition to a smoke-free life. We offer nicotine alternative products such as heated tobacco, nicotine pouches, e-liquids and the best vape kits alongside, pods, coils and E-liquids. The minimum age requirement to use Freesmo's services is 18 years.
Coordonnées de contact
12 Palmyra Road, BS3 3HU, Bristol, Royaume-Uni
- +447896276428
- info@freesmo.co.uk
- freesmo.co.uk
4,7
Excellent
335 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Awful company with awful workers, don’t waste your money
I honestly wouldn’t recommend Freesmo at all. I placed an order by mistake and messaged them within about 20 seconds asking to cancel it, but they refused. Some excuse that didn’t make sense and no help at all from Amelia, who was completely unhelpful, uninformed, and rude. She just copied and pasted the same line over and over instead of speaking to me like a human.
Their own terms say cancellations can be done after confirmation, but they clearly don’t bother to follow that. They also advertise deals that are misleading, like saying you’ll get a £20 voucher when you spend £5, then refusing to follow through.
The whole experience has been a joke! They don’t follow their own policies, they ignore customers, and they clearly don’t care once they’ve got your money. Save yourself the stress and order from literally anywhere else.
24 octobre 2025
Avis spontané
Réponse de Freesmo
Hello Amelie,
As clearly stated in our email, you contacted us approximately 5 minutes after placing your order and not 20 seconds like you mentioned. By that time, the order had already been accepted and processed by our warehouse. All orders are processed immediately, and there is rarely a window for cancellation, which was communicated to you.
Regarding the Amazon voucher, the offer is only available for new customers who spend over £5 on products, excluding delivery. As your total spend was £3.22 on products, you did not meet the eligibility criteria. This information is clearly displayed on the banner on our website.
We also want to correct the inaccuracies in your review. Our Terms of Sale, Annex 1, point 2, explicitly state: “After the Order Confirmation is sent to you, the order cannot be cancelled anymore.” This information is publicly available on our website, and at no point have we failed to follow our own policies.
We take customer feedback seriously, and we are genuinely sorry you felt that our communication was rude or unhelpful. Our team always aims to assist customers professionally and clearly, and we regret if this was not your experience.
As explained in our messages to you, we are happy to process a refund if you wish to return the product which you will receive tomorrow with our next day delivery.
Best regards,
Freesmo Team
Shocking customer service. AVOID!
I received my order on Saturday , I was sent an illegal non chargeable device. So a fully disposable one. Upon reaching out to tell them I was disappointed as I needed the two units I purchased to be chargeable ones, I received an email this morning accusing me of lying about the product received and that it did not come from them.
At no point did I ask for a refund or replacement just expressed my disappointment in the service. So I fail to see where I would gain from taking the time to inform them of what I thought may have just been a mistake ( given the reply email , maybe they wanted old stock shifted ). Absolutely shocking customer service. Avoid.
11 octobre 2025
Avis spontané
Réponse de Freesmo
Hi Sally,
Thank you for your review.
We’re sorry to hear that you felt our communication was offensive. We want to clarify that at no point did we accuse you of lying. We simply asked if the picture was sent by mistake or whether it was from a different retailer, as we no longer stock disposable devices.
After you kindly provided the batch number, our warehouse confirmed that the error was on their side. We refunded your entire order and also offered £20 Freesmo wallet credit for the inconvenience, which you accepted. We’re pleased that you then placed another order with us and advised that you would continue to use our services.
We were under the impression that you were satisfied with the resolution, but if not, please let us know what further resolution would make you happy, and we will do our best to accommodate.
Best regards,
Freesmo Team
I find Feesmo a great company to use…
I find Feesmo a great company to use for my vaping needs. Good range of products at great prices, reasonable spend for free and speedy delivery and good loyalty rewards programme. What's not to like!
4 octobre 2025
Avis spontané
Réponse de Freesmo
Hi Dave,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with our product range, prices, delivery, and loyalty rewards. Your support means a lot to us, and we’re glad to be your go-to for vaping needs.
Best regards,
Freesmo Team
Great company
Great company: Low prices, quick customer service, easy to order , fast delivery, I will continue ordering with them again .
Thank you!
20 août 2025
Avis spontané
Réponse de Freesmo
Hi Barbara,
Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying our prices, service, and fast delivery. We look forward to serving you again soon.
Best regards,
The Freesmo Team
Réponse de Freesmo
Hi David,
Thank you for your continued support! We’re thrilled to hear we consistently meet your expectations and look forward to serving you again.
Best regards,
The Freesmo Team
Highly recommend FREESMO.
Great value, super quality, express despatch and delivery. Website is informative with a huge selection. Can't fault them.
3 septembre 2025
Avis spontané
Réponse de Freesmo
Dear Rad,
Thank you for your fantastic feedback! We’re delighted to hear you’re enjoying the value, quality, fast delivery, and wide selection on our site. Your support means a lot, and we look forward to serving you again soon.
Best regards,
The Freesmo Team
Absolutely brilliant site
Absolutely brilliant site , good prices, fast delivery and plenty to choose from
24 septembre 2025
Avis spontané
Réponse de Freesmo
Dear Samantha,
Thank you for your kind words! We’re thrilled to hear you’re enjoying our prices, selection, and fast delivery. Your support means a lot to us, and we look forward to serving you again soon.
Best regards,
The Freesmo Team
A Fantastic and Affordable Way to Switch to Vaping
Freesmo offers a refreshing approach for smokers looking to switch to vaping. Its standout feature is an AI assistant that simplifies the overwhelming process of choosing your first device, which is a huge help for newcomers. This, combined with incredible prices and fast service, makes it a top contender.
Despite a one-off technical issue during my checkout that was eventually resolved, the overall experience was excellent, and my package arrived the next day as promised.
What I Liked (Pros):
Unbeatable Value: The savings are genuinely impressive. As part of the first order offering, I have received a £20 Amazon voucher (making the purchase essentially free), plus a 40% discount, 10% cart value back, and referral credits. They also offer subscribe-and-save options for ongoing savings. No other competitor is able to match this value at the moment. After your first order offerings, your savings are still going to be unmatched.
Beginner-Friendly: The AI-powered guidance is perfect for anyone new to vaping. It cuts through all the confusion and helps you find the right product without needing to do hours of research.
Speedy and Authentic: My order arrived the very next day. I was initially skeptical due to the low prices, but all my items (shortfills, nicotine shots, and Caliburn G3 pods) were genuine, verifiable, and of the same quality as those from any other retailer.
Detailed Information: The website provides good, detailed descriptions for its products, so you know exactly what you're buying.
Areas for Improvement (Cons):
No On-Site Customer Reviews: My biggest issue was the lack of product-specific reviews. I had to search for reviews on third-party sites, which would be much more convenient to have directly on the product page.
Limited Product Variety: While they stock popular brands, some categories, like shortfills, have a somewhat limited selection. I was happy to find what I wanted, but more variety would be welcome.
"Live" Support Isn't Live: The site advertises phone and chat support on their landing page, but the phone number leads to WhatsApp (not instant), and the chat widget is the Freesmo AI bot which can help in some queries, but not all. True real-time support would be a great addition.
Final Verdict (TLDR)
None of these cons are deal-breakers. They are simply enhancements that would improve an already great offering. The incredible value, fast delivery, and genuine products make Freesmo an easy recommendation. For anyone looking to make a pocket-friendly switch from smoking, this is a solid 5-star choice.
17 septembre 2025
Avis spontané
Réponse de Freesmo
Dear Yash,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your overall experience with Freesmo has been excellent.
It’s fantastic to know that our efforts to provide unbeatable value and fast, reliable service are making a positive impact. We’re grateful for your recommendation and look forward to serving you again.
Best regards,
The Freesmo Team
4 for 10 isn't mix and match
4 for 10 isn't mix and match. Only in the ranges they've categorised them in. So 4 of the same brand like doozy liquids won't work if they're in different categories of which there's like 3 of for doozy.
"Site wide" discount codes is just a lie which you only realise when you get to the checkout, even the products that come up when you click the onsite offer aren't included 😵💫 instead its just a small few, unpopular products that it works for.
Seems like a great site for first time buying and then after that its 👎.
Sent me a £5 "gesture" ONLY because i left a bad review, doesn't make up for the lies across the site.
23 septembre 2025
Avis spontané
Réponse de Freesmo
Dear Ch,
We appreciate your feedback and have noticed that your review has been updated several times. We have already responded previously, but we’d like to clarify again.
The goodwill gesture you received was offered due to a technical issue with the multibuy discount, not because of your review. Please also note that the discount code is free to use sitewide.
Thank you for taking the time to share your thoughts.
Best regards,
The Freesmo Team
Réponse de Freesmo
Hi Don Jack,
Thank you for your kind words and recommendation! We’re thrilled to hear you’re happy with our service and prices.
Best regards,
Freesmo Team
First order but no Amazon voucher
I received my freesmos parcel. It was my first order but I havent received my amazon voucher yet. Please could you tell me when I will be receiving this. Thanks
5 septembre 2025
Avis spontané
Réponse de Freesmo
Hi Claire,
Thanks for your review! Your Amazon voucher was originally sent to your email address on the 4th of September. After receiving your message, we re-sent it again on the 5th just to be sure. We hope you've received it now—please let us know if not!
Many thanks,
The Freesmo Team
Very Good
I've used Freesmo quite a few times now and they are very good. They did get one order wrong and sent less liquids than I'd paid for but I was refunded with credit on my account. Order arrived quickly and was packaged well.
22 août 2025
Avis spontané
Réponse de Freesmo
Hi Liam,
Thank you for your kind words!
We're glad to hear you’re happy with our service. Your support is greatly appreciated!
Best regards,
Freesmo Team
Very nice selection of vaping products…
Very nice selection of vaping products at decent prices. I ordered my nic shots from here and they arrived very fast indeed. I will definitely be back to try some other products like shortfills for eg. I would highly recommend this vaping site. 5*.
7 août 2025
Avis spontané
Réponse de Freesmo
Hi Johnathan,
Thank you for the great review! We’re so pleased to hear your nic shots arrived quickly and that you’re happy with our selection and prices. We look forward to having you back to try our shortfills and other products soon!
Best wishes,
The Freesmo Team
Superb experience
I cannot fault the experience I had with Freesmo. 50% off, spend £20 get a free Amazon voucher and free delivery?! I ordered approximately 3pm yesterday, my products came today and I’ve just received my Amazon voucher! Really fabulous experience, I feel valued as a customer and in return for that, you have a new loyal customer. Fantastic! Highly recommend.
1 août 2025
Avis spontané
Réponse de Freesmo
Hi CatCally,
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your experience with Freesmo and took advantage of our offers. It’s fantastic to know your order arrived so quickly and that you feel valued as a customer — that means a lot to us.
We truly appreciate your loyalty and recommendation, and we look forward to serving you again soon!
Best wishes,
The Freesmo Team
Great service
Great service. Ordered a Geekvape and got delivery within a couple of days. The product is as expected with great packaging.
17 juillet 2025
Avis spontané
Réponse de Freesmo
Hi,
Thank you so much for your kind feedback!
We're really glad to hear your Geekvape arrived quickly and met your expectations. It's great to know the packaging and overall experience were spot on.
Best regards,
Freesmo Team
Shipping
Im honestly shocked that when the package was delivered they didn't ask for id and just left it outside this company really need to look in to who they ship products with.
28 mars 2025
Avis spontané
Réponse de Freesmo
Hi Joe,
Thank you for your feedback.
We want to reassure you that we take age verification extremely seriously. All of our customers are verified as 18+ through a trusted third-party platform, Experian, which performs robust checks before any order can be placed.
Following your review, we also reached out to request further information from you so we could investigate this properly, but unfortunately, we haven't received a response. Additionally, we've been unable to locate any orders under your name in our system.
If you have more details to share, we'd be happy to look into this further — please get in touch with our support team.
Best regards,
The Freesmo Team
Fantastic Site!
Only came across this site after seeing a tiktok creators video they made with details about the site and they had a discount code for new members. I am so glad I followed his link because it is fantastic value for money! I have since recommended it to all my family and freinds. Fantastic products, Fantastic Prices, Fantastic Delivery! A*
16 août 2024
Avis spontané
Réponse de Freesmo
Hi Littlegs,
Thank you so much for the amazing review! We're thrilled you found us through TikTok and that you’re loving the value, products, and service. It means the world to us that you've recommended us to your family and friends — thank you for spreading the word!
Best regards,
Freesmo
Réponse de Freesmo
Hi Jess,
Thank you for the awesome review! We're so glad you're enjoying the deals and the vapes — we’ll keep working to bring you the best offers!
Best regards,
Freesmo
Will keep ordering love this site
Will keep ordering love this site. So much cheaper than buying from shops for nic salts
29 mai 2025
Avis spontané
Réponse de Freesmo
Hi Allyson,
Thank you for the lovely review! We're thrilled to hear you’re loving the site and finding great value with our nic salts. We really appreciate your continued support!
Best regards,
Freesmo
Great service quick and easy to navigate
29 mai 2025
Avis spontané
Réponse de Freesmo
Hi Alfie,
Thank you for the great feedback! We're pleased to hear you found our service quick and easy to use — that’s exactly what we aim for.
Best regards,
Freesmo
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