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Moving is stressful enough then to go with a company that goes against everything they say on their website. Do not trust these guys move elsewhere! Literally one of the worst customer experiences of my life, so stressful working with this company.
BUYER BEWARE!!! Absolute bait and switch. They provide a quote for a rate based on the items you told them would be on the truck. Once the driver shows up, they charge additional saying you have more than what you told them. In addition, they want to charge $95 for "Special Handling" for EACH item that has any form of glass on it and DID NOT disclose this when providing the quote. DO NOT RECOMMEND!!!
Reference No: F7022754
The actual move was professional enough by the third party broker but the business practices are the definition of sleaze.
-Hard sell cold call sold us based on a quote of 1600 for a two bedroom house to move 20 miles..."we are just a family American company from Wyoming". Assured us they were using their employees
-Got email a week before saying our move could be either our planned moving day or the next which was unacceptable. We tried to cancel but they eventually relented and c onfbirmed the planned day
- Were supposed to call 72 hours before to confirm final inventory and price estimate. We did have more stuff than estimated but we finally tracked them down and they just said maybe a little more like 1800 depends on how much of a 1200 sq ft truck you fill with no second inventory offered to prepare us for the price
-Turns out we filled the truck so ok it should have been more. The original quote was 1600 for 695 sq ft. Based on 1200 sq ft it should have fairly then been 2762 right? Variable costs the same right?I am not even counting the greater contribution to fixed costs. Nope 3700 dollars. They know how this game works so expect the same.
They may put in some flowerly bs justification iin response but I know what I know.
I will say the move was professional and we did do too much pre packing. They will do it. If you want a professional totally hands off move maybe but take what I am saying as fair warning and be very proactive withh them. They know all the tricks and maybe you can have it done at a fair price but doubt it.
They screwed themselves out of a lot more with us because we plan a much longer move in June 27 that might realistically be in the 8-10 k range but I wouldn;t touch them with a ten foot pole no matter what trick from their playbook they try..
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