Freightos Avis 864

Always feel confident booking on Freightos.
Great platform, fast pickups and good communication. Also competitive prices!

Great experience with Freightos. The platform serves an essential function to bring shipping services to small businesses, and does so efficiently.

Service is very easy to use. Fill out the forms attach necessary paperwork and Freightos does the rest.

We shipment multiple containers a week, Freightos is f%$#king useless. Easy to book, but everything after that is a complete train wreck. They can't even show the commodities for each shipment and most importantly hold up shipments which cost you daily because their invoicing system is screwed. Run as far as you can!

Great communications and easy to use booking system. Competitively priced.

Great communications

Overall I had good communications with the logistics company and received regular updates regarding my shipment.

Made the process of overseas shipping easy, fast and convenient for a first-time importer. Thank you for an amazing service!

I was kept informed of where the shipment was and updates on its arrival. The delivery driver, Derek, was extremely helpful and helped me load the shipment into my space, which I appreciated very much.

I needed to make a shipment of a heavy wooden crate from the USA to the UK. The international shipping process is pretty difficult for a newbie, but Freightos had the best shipping rate and overall best experience. When all was said and done, they got me hooked up with shippers that got my 300 kilo crate to the UK in good shape.

Friendly user website
Effective
Good choice for quotes
Good customer service
Webinar

Always great service through the live chat, and the platform U/I is simple and easy to understand. Great experience again!

I was really impressed with the service I received from Freightos, Shining Ocean, Clearit and SF Freight for my recent shipment. Everything went smoothly, the shipment was on time and I was kept well informed through out.

The selection of couriers makes comparison and selection easy. All you have to do is state the cargo volume and weight, from and to destinations, and poof, out comes courier options and cost.

Really great experience! Some of the costs shifted around a bit but it wasn't much of a difference. Would be really great to visualize import rates and things going in to the shipment. Otherwise, really good experience

I used to hold Freightos in high regard, but their recent performance has been nothing short of a disaster. Their handling of a shipment that should have cost $1,800, including customs fees, ended up costing me a staggering $5,700, and to add insult to injury, all my freight was destroyed.

The issue with US Customs could have been easily resolved with a simple POA, which I, as the importer of record, was unable to provide. US Customs clarified that it was the responsibility of the customs broker, Clearit, to provide the POA. Despite my efforts to communicate this to both Freightos and Clearit, they failed to take any responsibility for the situation.

Leigh Carter, a representative from Clearit, a company owned by Freightos, showed a complete lack of empathy and accountability by simply stating, "US Customs destroyed your cargo. I'm sorry you're frustrated." This response is unacceptable, especially when I'm out over $15,000 due to their negligence.

It is disheartening to see Freightos deflecting all responsibility to Clearit, who they have chosen as their default and only customs broker. Clearit falsely advertises a 5-star rating on Trustpilot, when in reality, they have a mere 3.8-star rating.

While Freightos has a user-friendly website and makes the process simple and easy to track, their customer service representatives are not empowered to take any meaningful action when issues arise. This lack of support and accountability is a clear indication of Freightos's failure to rise to the challenges of their industry.

Freightos and Clearit's management are pathetic, and their actions have left me with significant financial losses and emotional distress. They have exploited the law to their advantage, knowing that the losses are too high for small claims court and that hiring a lawyer would be prohibitively expensive.

It's a shame that Freightos and Clearit have chosen to prioritize their own interests over the well-being of their customers. Their actions have left me feeling abandoned, fined, and high and dry, with no hope for a resolution. I sincerely hope that Freightos and Clearit take responsibility for their actions and work towards improving their services in the future. Despite the challenges, I remain open to a late resolution if Freightos and Clearit are willing to take responsibility for their actions and provide a fair resolution to the situation.

Rebuttal to Freightos' Inadequate Response of May 5, 2024:

I am disappointed by Freightos' response to my concerns regarding the recent shipment handled by their partner, Clearit. The response lacks any substance and fails to address the specific issues I raised about Clearit's negligence and dishonesty.

It is disheartening to see that Freightos' support team has not provided a satisfactory explanation or taken responsibility for the mishandling of my shipment. Instead, they have chosen to deflect the issue and offer empty platitudes about smoother shipping in the future.

I expect a higher level of accountability and transparency from Freightos, especially when dealing with such serious matters as trademark violations and the potential destruction of goods. It is essential that Freightos takes immediate action to address the negligence and dishonesty of their partner, Clearit, and ensure that such incidents do not occur in the future.

I hope that Freightos will take this opportunity to reevaluate their partnership with Clearit and implement measures to improve the quality of service provided to their clients.

I am open to an equitable resolution, but I have not been able to get a substantive response from Freightos. It's obvious to me that they have not reviewed the email threads either. Their cookie-cutter responses are not only insulting but also demonstrate a lack of concern for the gravity of the situation. I mean business and expect a thorough review of the email threads and a proper, well-considered response addressing the negligence and dishonesty of their partner, Clearit. Let this serve as a wake-up call for Freightos to reevaluate their commitment to their clients and take immediate action to rectify the situation.

Largest most accessible freight platform online
Hundreds of logistics companies to choose from
Easily trackable process

Couldn't recommend enough using Freightos. As a first time importer, I was nervous about the whole process - but it was smooth sailing since the beginning. Very clear communication, great platform, from start to finish, everything worked out seamlessly.