Freja Bone Broth Avis 

Easy ordering followed by speedy safe delivery. LIKE

Order #229291

What a shame. The bone broth is lovely and after trying it from a supermarket, I went and spent £40 on a big, half price order on the 25th February. It's now the 8th March and the order still hasn't arrived. The large family meal, where I was going to use a few cartons of the broth to make a huge chicken, butter bean and leek stew has come and gone. I have sent a good number of emails to the only apparent email address they have (hello@frejafoods) and also messaged via their Instagram page, but I have had absolutely no response.

The post order email did state, "Due to exceptionally high demand, some orders may take up to 5 days to arrive." - but we are now on 11 days, so clearly this is false promises; even the worst case scenario of 5 days is way, way off reality.

I'm not sure what's worse; not receiving the £40 bundle, or being completely ignored.

What a let down. Still no sign of the order.

Friendly and efficient service . Wonderful product .

Excellent tasting broths and stock. I LOVE the pho broth. It makes a great drink as well as a delicious base for pho. Customer Services respond to queries quickly and effectively. Thank you for both

The product is excellent. Wholesome, natural and very flavourful. I personally have had difficulty finding subscription reminders so that my unconfirmed orders arrive without warning. However, the help I have received from Evie on the chat line has been very good

The products are so easy to order. They are always delivered on time and are consistently excellent quality. I have used these for months and my dog has even enjoyed them.

★★★★★
Absolutely outstanding service from start to finish. The issue was resolved incredibly quickly, and a replacement was sent without any hassle.
Communication was clear and professional throughout, and I was kept informed at every stage.
The level of customer care has been exceptional, it truly means a lot to feel valued as a customer. Great quality products. I wouldn’t hesitate to recommend and will definitely use again.

Love this company. The best bone broth by far (I buy a ton of the sachets) and 5 star customer service. There was a small problem with a delivery and Evie sorted it immediately, and with added generosity too.

Excellent product and wonderful customer service. Cannot rate them more. Many thanks for your help with my order

Fantastic goods which usually arrive on time , however when there was an issue it was resolved quickly and such friendly service. Which is trustworthy.

Chicken ramen flavour tastes like greasy chicken skin, love the idea of these and was hoping this would be a great addition for the protein and collagen properties.
The sachets would have been perfect shame the taste wasn’t there.
Disappointment!

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier. Genuine response. Lovely tone of email. Speedy replies. She was the gold standard of service.

Wanted to try bone broth , ordered the starter pack. Very quick delivery and well packaged. Love the beef broth and just received second order. Tried the strawberry flavoured high protein mix. I have subscribed to having a monthly supply of the beef broth and strawberry collagen protein. I suffer with osteoarthritis so need more goodness in the body.

The Freja collagen protein shake should come with a clear warning that it may cause severe stomach upset on the packet. Tastes good but my usually strong stomach did not like it at all. If you are looking for a great tasting laxative - this is for you.
Extremely disappointing.

There was some confusion about my subscription. Freya cancelled my order and promised a refund. they did this in less than 24 hours. Excellent service. I will keep ordering from them directly.

Excellent product. Very easy to order. Fast delivery.

I accidentally subscribed and although I really rate the product high I was not ready to receive more just yet. Evie at customer service was prompt and really helpful with cancelling my order and processing a refund. I haven’t been this satisfied nor impressed with a company and the customer services in a long time.

I am so glad to have discovered Freya’s products, they are excellent and have quickly become part of my daily routine.
The company provides a quick turnaround on orders, they are very professional and staff are lovely when I have had occasion to contact them both by email or on the phone.

I buy the beef broth and it is really delicious - very warming and nurturing. I was really impressed with the customer service too - I had a few problems with my order (my mistake) and they sorted it out no problem and then I wanted to adjust my subscription and again, they resolved it really quickly with no quibble. A brillaint company with a great product.

Appalling customer service. My order was “lost” by DPD. When I contacted Freja I was promised a refund once the order was recalled from DPD. I can see on my tracking the ordered has been recalled yet no refund has been forthcoming. Messages to Customer Service - which they were slow to respond to in the first place - are now being ignored. I’ve now cancelled my subscription going forward given this example of customer service.