Frejafoods Avis 206

Products are great, customer services were fab with any questions I had. I love the subscription service, and getting the email to let me know it's due soon so I can amend if needed.

So delicious and so wholesome. Love it!!

The customer service team are wonderfully responsive and endeavour to solve any problem quickly, efficiently and to the customers satisfaction. It feels like stepping back in time when customers come first.
I very much appreciate this company and their goods, and now their ethos.
Thank you.

Fabulous every time,wouldn’t be with out it

Was so excited to try this and was hoping to drink one every day. However, they are not nice to drink 😞. Will have to try them with cooking but that means it won't be an every day thing. Shame!

I live alone and direct a busy company, so quite often time is short, I have little time to cook, however I do tend to eat proper food- ready meals never!
I find the Freja broths great as additions to my quickly prepared meals. I like the taste, both as a drink and as convenient additions to fresh food. To those that use the Yuka App you will find that Frejafoods come up as top class for the provision of the stuff to use in your diet. I also find the customer service to be efficient and also top class. Highly recommended.

The broth product range from Freja is delicious and worth the price, the customer service team is is exceptional.

Highly recommended, and thank you

Order took 10 days to arrive.
Not a huge issue but I wasn't made aware of the the known delay at the time of placing my order. If I'd known, I could have ordered an alternative elsewhere as I was purchasing when I was under the weather with stomach issues and required this to aid my recovery.
Such a shame as broth is of good quality but in future I will be making my own so I can control when I receive it.

Having tried the vanilla protein shakes I’ve decided to change to the plain shakes as I feel this will give me more variety in how I take them eg in coffee/tea. I also wanted to change my delivery period from 4 weeks to 3 weeks as I was running out before 4 weeks. A quick email sent to Freja resulted in a change of flavour and delivery time within 24hours. Really flexible and reliable service that has helped in my decision to return to Freja

I had an issue with my discount code, I popped a note to their customer service on Sunday afternoon and had a reply the same evening with a personalised code which worked. We love Freja’s liquid and dried bone broths for soups and stews, great depth of flavour and goodness.

Easy ordering followed by speedy safe delivery. LIKE

Order #229291

What a shame. The bone broth is lovely and after trying it from a supermarket, I went and spent £40 on a big, half price order on the 25th February. It's now the 8th March and the order still hasn't arrived. The large family meal, where I was going to use a few cartons of the broth to make a huge chicken, butter bean and leek stew has come and gone. I have sent a good number of emails to the only apparent email address they have (hello@frejafoods) and also messaged via their Instagram page, but I have had absolutely no response.

The post order email did state, "Due to exceptionally high demand, some orders may take up to 5 days to arrive." - but we are now on 11 days, so clearly this is false promises; even the worst case scenario of 5 days is way, way off reality.

I'm not sure what's worse; not receiving the £40 bundle, or being completely ignored.

What a let down. Still no sign of the order.

Friendly and efficient service . Wonderful product .

Excellent tasting broths and stock. I LOVE the pho broth. It makes a great drink as well as a delicious base for pho. Customer Services respond to queries quickly and effectively. Thank you for both

The product is excellent. Wholesome, natural and very flavourful. I personally have had difficulty finding subscription reminders so that my unconfirmed orders arrive without warning. However, the help I have received from Evie on the chat line has been very good

The products are so easy to order. They are always delivered on time and are consistently excellent quality. I have used these for months and my dog has even enjoyed them.

★★★★★
Absolutely outstanding service from start to finish. The issue was resolved incredibly quickly, and a replacement was sent without any hassle.
Communication was clear and professional throughout, and I was kept informed at every stage.
The level of customer care has been exceptional, it truly means a lot to feel valued as a customer. Great quality products. I wouldn’t hesitate to recommend and will definitely use again.

Love this company. The best bone broth by far (I buy a ton of the sachets) and 5 star customer service. There was a small problem with a delivery and Evie sorted it immediately, and with added generosity too.

Excellent product and wonderful customer service. Cannot rate them more. Many thanks for your help with my order

Fantastic goods which usually arrive on time , however when there was an issue it was resolved quickly and such friendly service. Which is trustworthy.