Freshlyservices Avis 26

I recently used Freshly Services Brisbane-based possum removal service and honestly could not have been happier with the experience. The cost was a little more than I had originally anticipated but after dealing with another possum company beforehand that I quickly dismissed because I was not comfortable with them, I am very glad I chose these guys instead.
Two Indian gentlemen arrived (Sammy and coworker) exactly when they said they would and immediately got to work. They set a trap, cleaned up all the possum droppings in the ceiling and sprayed a repellent to help stop the possums from returning. They were polite, professional and explained everything clearly.
I will admit, after they left, I jumped online to read reviews and was horrified to see so many negative comments calling the company scammers. I instantly worried I had made a terrible mistake and assumed I would never hear from them again. Much to my surprise, Sammy returned the very next day to check the roof. The possum had not been caught yet but a few days later it was successfully caught it and followed through exactly as promised and released the possum just down the road.
I am still genuinely shocked at how good the service was considering all the bad reviews I had read. Perhaps the bad experiences were with branches down south because my experience here in Brisbane could not have been better. They were upfront about all fees from the beginning, so there were no hidden surprises and they were incredibly helpful throughout the whole process.
I would absolutely use them again and would highly recommend them to anyone needing possum removal done professionally and reliably.

Special thanks to Henil for 5 star prompt service at a great price

We recently had our couch professionally cleaned and unfortunately were quite disappointed with the overall service, particularly considering the price charged.

We booked the “deep clean” package for our 5-seater couch at $420 (although the invoice states $400). Prior to booking, we were quoted approximately $190–$220 over the phone, so the final price was already much higher than expected.

What was most disappointing was that the morning after the clean, my husband was able to remove marks and additional dirt himself that the technician had advised could not be cleaned. These were not permanent stains such as paint, so it was concerning that they remained after what was meant to be a deep clean service.

The area was also not left clean afterwards, with water left on the floor that I had to clean up myself once the technician had left. In previous experiences with couch cleaning companies, the area has always been left clean and tidy.

I emailed the company with photos showing the additional dirt removed after the service and was advised they would speak with the cleaner. Unfortunately, I have not received any further response.

Overall, we do not feel the service reflected the level or standard expected for the amount paid, which was very disappointing.

SCAM. This is by far the worst business I’ve dealt with in Sydney.

I was charged $1,100 upfront for possum removal, and the issue was never resolved. The trap provided was ineffective, no alternative solutions were offered, and I ultimately had to deal with the problem myself.

While the contractor arrived on time, he appeared completely unprepared and unqualified — no ladder, no bait for the trap, and using his phone as a torch. In hindsight, I should have asked him to leave immediately.

I attempted to request a refund given the service was not delivered, but this was unsuccessful.

They do not have a physical address or person to talk to about the problem, you are required to email them and there was no response.

I would strongly recommend avoiding this company.

Possum issue in the attic was getting annoying. Service was alright, had to follow up once, but after that they came back and fixed it properly. No activity since then.

Had them over for a general spray around the house. Booking was simple and the technician was polite. Took a few days to notice the difference, but it worked in the end.

Had possums in the roof for weeks, especially noisy at night. Booked them after trying a few things myself. They came out, checked properly and set it up. Took a few days but the noise is gone now. Big relief.

Total SCAM
Charged $1400 for a couple of possum traps. Though it was not a possum issue it was a rat. Still in the cavity. They said they put poison out but who knows?
Scam

Avoid this company. Our experience has been extremely disappointing and unprofessional from start to finish. We paid in full upfront for possum removal after being told our roof would be properly assessed, but no real inspection was carried out — they simply placed a trap in the roof and left.

After repeated phone calls and chasing them for answers, they eventually returned only to redo the trap, with still no result and no proper solution. Weeks later, we are left with the same problem, out of pocket, and feeling completely misled about the service we paid for.

The lack of communication, poor follow-up, and failure to deliver on what was promised is unacceptable. It’s also important for customers to know that Freshly Pest Control is the same company as Freshly Services, so people can make a fully informed decision before booking.

Given our experience — and seeing many similar negative reviews — we will be escalating this matter to Fair Trading. I would strongly caution others before using this company.

Absolute crooks, stay clear. Charged $500 to put possum removal cage in roof. Gautenteed they could solve possum problem in a week. 2 months on, still have possums, cage sitting in roof empty, they won't return my calls, still no solution and they've completely ghosted us. Stay clear of these people - the need reporting to consumer affairs.

This company is a scam.

They send a guy round with no teeth stinking of sweat in the morning. Im convinced he sprayed water around my apartment and used no other products.

The cockroaches have got worse, he didn't even bring sticker traps.

Worst of all, he tried to charge twice the amount and dropped the price only because I refused.

Its a scam DO NOT USE!

I have reported to trading standards.

Made the mistake of hiring this company to remove a possum from my roof. First the two Indian gentlemen forgot a possum cage and had to return later with one. They were onsite with my wife for 30mins and after their web site claims and highlights affordability advised that the bill was $980 plus gst. When I returned home and queried that no possum removal person was on $1960 an hour they started to explain that possums would return if we didn’t include the repellant and sanitation steps they recommended. I found possum repellent at the local hardware for $23 suffice to say I refused to pay the amount quoted but had to negotiate $480 fee for them to remove the caught possum. Then they forgot their ladder when they left. Absolute sham avoid at all costs.

This company is an absolute sham I had them here in reference to a possum control wanted the money before they left my premises after a set in a possum trap spraying around and that was it
I have tried to get them back here on numerous occasions to no avail the service is non-existence do not use this company you will get no satisfaction from them

I have had them out three times and still have roaches everywhere.
I don't honestly know how they are still in business.
Complete waste of time and money using them. Look elsewhere.
David

I can say is that this has been the worst experience I've ever had with any service company. I want a refund and compensation for my mattress. You cannot imagine the distress this has caused.

My mattress has been torn by your technician. On his 2nd visit.

Im not sure why your website states you do 1hr arrival but it took me calling saturday evening for the first cleaner to come Sunday, do a poor job (bringing a friend in thongs, a broken machine patched with cardboard and a cloth, and not caring when I said we could still smell the cat urine but saying to call his boss) and then 4 DAYS For someone to agree to reattend only because I rang 11 TIMES and I was told they'd be here first thing in the morning. Nothing. I called many times being told I'd be called right back. Sunny confirmed they'd be here at 3- the technician called at 4.15pm to say he's 50minutes away.

Constantly promising a call back or service that doesn't arrive is false and misleading conduct. Your team have been very aware of this situation since Sunday. I've clearly been a low priority.

At the bare minimum I'd appreciate an apology from the owner and compensation for my mattress. But wait, they're a scam. I asked if they were a legitimate business and was hung up on. When I called to say it'd been torn I got yelled at SO WHAT YOU WANT? and oh the endless "you'll be called back in 2-5min" and nothing. DONT USE THIS COMPANY.
The second attendance was just basically a bottle of nilodor being poured on and over vacuumed so my 2yr old $2500 mattress is torn.

If i don't get a reply by Thursday morning I will be contacting Fair Trading and the ACCC.

Horrific service. Promised me a price on the phone and a follow up spray, said included GST (I checked) and said they’d give me the full roach treatment. The technician arrives and tries to double the price, says GST not included and gives me the lower tier treatment plan when I was promised the full one. Having loads of back and forth calling with his boss as I’m complaining. Over a month later, more nymph cockroaches surface and I call for my follow up spray. Luckily, I got it in writing and asked them to add to the follow up to the invoice, because the man on the phone said it’s a 99 dollar call out fee. I said no - I was told it was free. He argues with me and I said it’s on the email in writing mate. He then grumbles and books me in. He then calls back saying he spoke to the technician and he made a mistake on the email and it has to be on the invoice to count - cheeky as! Luckily it WAS on the invoice. He grumbles and books in again. They come and don’t even spray but throw a bit of a hose of the poison in a few streaks all over the place leaving puddles of it, no smell like last time as had used about 5 millimetres of the stuff, then left whilst I was on the phone after about 5 minutes !!!! Such a scam!

Absolutely terrible business with zero integrity or professionalism. Wish I had found these reviews before I booked them and had spent my $385 (general pest treatment for ants, spiders and cockroaches) elsewhere! I was told this price included a 12mth guarantee that if we saw any of these pests within the next 12mths, their technician would attend for free to respray. We continued to (and continue to now 4mths later) have active pests. I gave this a reasonable amount of time before trying to contact the business again by text to respray - no response. I then phoned and got a fellow who mumbled something about $99, said he would see what he could do, then abruptly hung up. I had no further contact from this business despite me attempting further contact 2wks later via text and call (calls would not go through which led me to think they had blocked my number). I then lodged a formal complaint with the Office of Fair Trade (OFT) requesting a full refund due to ineffective service and complete disinterest in honouring their guarantee. They responded via OFT with a bunch of absolute lies stating they had offered a re-attendance date that but it wasn’t suitable to me and they were awaiting further contact from me! They had not contacted me at all nor offered any date! They furthermore stated I had misunderstood the guarantee - again, I had not, and was merely seeking a full refund due to their abysmal behaviour and lack of business ethics. They offered a respray with a $99 call out fee! Which they stated was standard even with the guarantee! This was not disclosed verbally at any time nor in any paperwork they provided to me at any time. They alternatively offered a $75 refund which I counter offered for a $110 refund which was the price difference between the one off spray vs the 12mth guarantee price. They dragged their heels for weeks in responding and when OFT followed up they said they would respond by a certain date and still did not. The OFT have no powers hence had to close my complaint at this time however 1 day later Freahly Servicea confirmed they would refund $110 and have now done so.
Absolutely avoid this so called business at all costs as they will not complete the work effectively and do not care about providing a good and honest service. Reviews on their website are obviously bogus.

Avoid at all cost. A total waste of money and time.
Requested to treat fur wasps in the roof. They couldn’t remove the roof tiles to get to the nest - had to do this first them.
Promised total removal - what a joke. Still have active hive.
Have emailed and called with no response.

Don’t use them.

Terrible company, DO NOT USE THEM!!!! Just like the other reviews say, we called them to fix our problem with possums in our roof. They seemed unprofessional, just in plain clothes, they didn't say hi to me after I said hi, and only talked to my husband and came with a cage, asked us for an apple, put the cage in the roof and that's it...$300 later we still have possums and they have not helped us at all!!! Such a waste of money that we could have used towards another company that would have actually fixed our problem!

DO NOT use this company they are definitely a scam. They charged $780 to clean a 2m square part of my carpet that had water damage. The person that arrived was clearly not qualified as he used equipment that was old and not suitable for the job. He was there 3O mins max, and not only ruined my carpet permanently but he wouldn’t leave my home until I paid him. I was refusing because of the quality of the work but he became agitated and so I wanted him out of my home. I have written to the ombudsman and department of fair trading as they need to shut this business down. He promised me a receipt of which i never received. This business is fraudulent so be aware. They also trade as Freshco online.