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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local represent... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

These units are amazing we just bought a 1700 sqft double wide trailer in new mexico. The prior owners completely destroyed the propane hook ups and the swamp cooler was starting to give out so we dec... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de systèmes de climatisation

Écrit par l'entreprise

FrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

MR COOL DIY IS THE BEST.

Great service and excellent unit. I've had for about a year now and the performance has been flawless. It was a diy installation and I didn't have any problems. I will absolutely purchase this same unit if I ever need one again. Extremely satisfied Mr Baker.

3 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Technical and Commercial Support

The FrosthubUSA representative provided outstanding technical and commercial support during the purchasing process. Communications and follow up were expeditious and were not limited to just normal business hours.

20 novembre 2023
Noté 5 sur 5 étoiles

DIY 2 zones, 18k

Packaging and shipping was great.
Response time to questions was good.
The two zones are performing nicely, and super quiet!

13 octobre 2023
Noté 5 sur 5 étoiles

Overall satisfaction was excellant

Overall satisfaction was excellant. Unit was very easy to install, works very well and is super quiet with one exception. The unit I purchased required a 40 amp service and the line input block was not designed to fit the size wire needed.

11 août 2023
Noté 5 sur 5 étoiles

Great customer service

Great customer service, very quick shipping and great communication. If I have the need, I will definetly use them again.

1 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great people

Great people, easy to talk with, made sure I was getting the right system for my needs, great price, and followed through with communications till delivered. Thank you

4 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles
Logo de FrosthubUSA

Réponse : FrosthubUSA

Thank you for the kind words! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority. 😊

Noté 5 sur 5 étoiles

This is the best company ever

This is the best company ever! Their customer service is too notch! The product is amazing!!!! This is the best product on the market! Also, may I add the customer service is unreal! The customer service is amazing! I cannot tell you how grateful I am to have a company like this with their excellent customer service! I recommend this to any Contractor any homeowner anyone who’s looking for a mini split system!!!

10 septembre 2023
Avis spontané
Logo de FrosthubUSA

Réponse : FrosthubUSA


Wow, thank you for such an enthusiastic review! We're over the moon to hear about your positive experiences with our company and product. It's clear that our customer service made a significant impression on you, and we're proud of that! Your recommendation means the world to us. Contractors, homeowners, and everyone in between, we're here to serve you. Thank you for choosing us and spreading the word! 🌟🙌

Noté 3 sur 5 étoiles

Great service crappy bracket

Let me just say that the service I received was excellent you called to verify that I was ordering the right product before shipping. It was a nice touch. So having said that I was disappointed with the wall mount bracket that I ordered for my Mr Cool mini split. I was originally going to fabricate my own but figured for the $150 ish dollars I would buy the bracket that was made for my system. It is not however designed well. The part is made from stamped steel which isn’t a deal breaker until is found that the full weight of the 27K unit is pivoting on a 1/4” diameter bolt compounded by leverage over the length of the arm. In addition the support is narrower in width by about 1” than the base mounts of the condenser. This means the rubber isolators do not really sit on the brackets and are pulled up into the empty space under the units feet. The weight of the unit on the brackets was so great that the adjusters used for leveling the unit ran out of travel before the unit could be leveled. I ended up adding a temporary support structure under the unit to both level and stabilize the condenser. I will be fabricating a aluminum stand that will address all the problems with this “bracket” and remove it from service. I do have pictures if you would like me to send them. I am happy with the heat pump system although I haven’t run it much so far. You did provide excellent service in getting the product to me. But the bracket was a loss for me.

20 août 2023
Avis spontané
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Réponse : FrosthubUSA


Thank you for your detailed feedback. We're glad our service met your expectations, but we're sorry to hear about the issues with the wall mount bracket. Your insights on its design and functionality are valuable. We'd be interested in seeing those pictures to further understand and possibly address the concerns with the manufacturer. Despite the challenges with the bracket, we hope the heat pump system serves you well. We appreciate your patience and will work to ensure every product meets the highest standards. Please reach out if you need further assistance. 👍

Noté 5 sur 5 étoiles

Alex was awesome

Alex was awesome. I threw him so many curveballs and order changes and he still got it all correct. Double checked all to make sure I was right . During shipping he was very helpful and accurate. Appreciate them and will only order they cool-minisplits in the future. Appreciate all the personal attention to detail and following up .

1 août 2023
Avis spontané
Logo de FrosthubUSA

Réponse : FrosthubUSA

Thank you so much for sharing your experience! It's fantastic to hear that Alex went above and beyond to accommodate all your requests and changes. We pride ourselves on attention to detail and ensuring our customers are satisfied. Your loyalty to our cool-minisplits means a lot to us. We look forward to serving you again in the future. Kudos to Alex for delivering exceptional service! 😊🙌

Noté 5 sur 5 étoiles

they work great quite and smooth air

they work great quite and smooth air. I different recommon them

10 juillet 2023
Logo de FrosthubUSA

Réponse : FrosthubUSA

Thank you for your feedback! We're delighted to hear that you're enjoying the quiet and smooth operation of our product. It sounds like there might've been a small typo, but it seems you'd recommend them. We truly appreciate your support and positive remarks.

Noté 5 sur 5 étoiles

Exceptional service

Exceptional service, effort, and professionalism. They even searched on a competitor's site to find the prior generation parts I needed.

24 juillet 2023

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