I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... Voir plus
L'entreprise a répondu
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... Voir plus
L'entreprise a répondu
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... Voir plus
L'entreprise a répondu
Theft and a scam.
Theft and a scam.
You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund.
Had to contact my banks fraud team as this is obviously a deliberate attempt to steal from peoples accounts using the bank card details supplied.
15 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Catherine,
We are sorry you were unhappy with our platform.
We don't write off money just like that. it seems that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period.
I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises.
If you have additional questions please don't hesitate to reach out to us on WhatsApp at https://wtsp.cc/19295616550 or resend an email to hello@fullofmind.com.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Fullofsh*t not mind
Fullofsh*t not mind.
Money returned. But a very shady business. How many didin't checked their account, and were losing money.
Pitty.. website is good. But some I guess cannot make money honestly.
Karma always walks along (for seller)
9 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi there,
Thank you for your feedback.
Most commonly a trial subscription was added to your course purchase because you checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy, so the payment is completely legal and authorized.
We always issue refunds for all unwanted payments. As you said above, your refund has already been made.
If you have additional questions or if we can make your user experience better, please write to our Support Team.
Support Team WhatsApp – https://wtsp.cc/19295616550
Support Team Email – hello@fullofmind.com
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
This is SCAM I absolutely don’t recommend this…
I absolutely don’t recommend this webside. My daughter asked me to buy once dancing course and I agreed after that Ive been charged from my credit card €70 without permission. Straight away I written an email but there is no response for last two weeks. I’m gonna have to contact my bank and Ombudsman because I’m not gonna let them steal from a child. I will make sure. On every webside on Facebook and everywhere people knows that this is one big scam. Because I could make a decision about buying this yearly account if it’s my decision and not when they try to steal from me. I will write how they behave under every course so it won’t happen to anyone again.
4 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Amanda,
We are sorry you're not happy with our service.
It seems that a trial subscription was added to your course purchase because your daughter checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy, so this payment is authorized.
We always issue refunds for all unwanted payments.
Unfortunately, our email system does not contain any messages on your behalf.
To issue you a refund, could you please contact us again?
Please reach our Support Team on WhatsApp at https://wtsp.cc/19295616550 OR email us at hello@fullofmind.com. Include details of your original purchase and your request to cancel the subscription. As soon as you contact us we will make a refund for your immediately!
Also, I requested your data through Trustpilot to make a refund for you and figure this situation out.
We're here to help!
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Ich habe nie abonniert für alle Kurse
Ich habe nie abonniert für alle Kurse, sondern nur ein Kurs in wert von 1.74 gekauft. Heute würde von meine Kreditkarte abgebucht 79,00 Euro. Bei Support und WhatsApp Nummer bekommt mann nur automatische Antwort. Es ist ein Betrug!
16 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Zeljka,
We are sorry that you had an unexpected payment and were not aware of your subscription.
The payment system indicates that you also chose a trial subscription when you purchased the course (you have checked the box) and agreed to a full subscription after the trial period. Therefore, you were charged according to the terms of the contract.
Now we are doing everything to make the trial offer even more obvious so that such situations do not arise. We want the best user experience for our customers.
Soon we will be ready to invite you to see a new, more attractive, and understandable purchasing interface.
I see your requests via email and WhatsApp. The employee has already responded to your email.
Please read the employee's response and wait for your refund.
We try to give our customers the best experience: only the highest quality courses from cool mentors, as well as access to 100+ courses and events 3 days a week by subscription. Please try using your subscription while you have access before your refund is processed. I am sure you will find a course suitable for you.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Hanno una pratica fraudolenta
Hanno una pratica fraudolenta. Ho acquistato un singolo corso e mi hanno abbonato in automatico alla piattaforma. Ho certato di disiscrivermi ma non hanno mai risposto alla mail continuando ad addebitarmi una cifra mensile di abbonamento. Sono stata costretta a disdire la mia carta di credito per bloccare i pagamenti. Sono disonesti
16 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Deanna,
We are sorry such a situation has happened.
Regarding the subscription, it seems that a trial subscription was added to your course purchase because you checked the box to add a trial subscription while buying your course. The trial period has ended and auto-payment occurred under the Terms of Policy.
We typically respond to all queries within 24-48 hours. If you have not received a response, most likely your email did not reach us due to a technical reason.
To issue you a refund, could you please contact us again? You can reach out to us on WhatsApp at https://wtsp.cc/19295616550. Please include details of your original purchase and your request to cancel the subscription. As soon as you contact us we will make a refund for your immediately!
Also, I requested your data through Trustpilot to make a refund for you and figure this situation out.
We want to resolve your situation as quickly as possible.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
I only bought a single class under 2…
I only bought a single class under 2 dollars from Full Of Mind. I then received an email about a trial membership. I emailed them at
hello @ fullofmind.com back to cancel this trial membership immediately, within 24 hours of original purchase on January 2 2024 (after my purchase of one dance class under two dollars). I never heard back any confirmation about them canceling my trial membership. They attempted to charge my card after the trial membership period. Luckily my bank declined it. No, I do not recommend buying any classes from FullOfMind. Run away from this website and do not get lured into buying their special offer classes. Once they get your credit card number you will not be able to get a hold of anyone via email and they will attempt to charge you for their "membership" after a "trial membership" you tried to cancel.
15 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Bea,
I'm really sorry to hear that you've had difficulty reaching us and about the confusion regarding your trial membership.
To resolve this, could you please contact us again? You can reach out to us on WhatsApp at https://wtsp.cc/19295616550 or resend an email to hello@fullofmind.com. Please include details of your original purchase and your request to cancel the trial membership. I will personally ensure that your subscription is cancelled and that no further charges are made.
Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our policy states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially.
Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Got totally scammed into paying 79 $…
Got totally scammed into paying 79 $ every other week. Just wanted to buy one course. My subscription says that I only have the one course, but they keep taking my money. They don't reply to my emails (you have to cancel per email). What a scam!
There is a Facebook page for all of us who have made the same experience: it is called Full of Mind Scam. I am impressed that their Senior Customer Support Manager is on there, too, now and that he really tries to help. Very much appreciated.
14 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Melanie,
Thank you for reaching out. I'd like to clarify that at fullofmind.com, we offer individual courses as well as monthly and yearly subscription plans. With an active subscription, you have the advantage of accessing all the courses available on our platform, providing a wide range of learning opportunities.
We typically respond to all queries within 24-48 hours. If you have any additional questions or need further assistance regarding our courses or subscription plans, please don't hesitate to contact us directly on WhatsApp at https://wtsp.cc/19295616550 or resend your cancellation request to hello@fullofmind.com.
Most likely, you purchased the course and also chose a trial subscription for it, therefore, according to the terms of the contract, the auto-payment period began after the end of the trial period.
Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Violação dos dados bancários do cliente
O Portal Fullofmind esta realizando tentativas não autorizadas de cobrança em meu cartão, em dólares. Ja recebi vários emails! Vou replicar a reclamação em outros sites e redes sociais.
Resolvam!
14 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Euclides!
Judging by what you describe, you also chose a trial subscription when purchasing the course. According to the terms of the agreement, after the trial subscription, automatic payment for the month of subscription occurs, for which you gave permission, so automatic attempts to write off funds are legal.
Please write to us in Support so that we can find your profile and disable your subscription and then attempts to pay for the subscription will stop. Or you can disable your subscription yourself in your personal account!
Please message us on WhatsApp – https://wtsp.cc/19295616550
OR email us again (hello@fullofmind.com) from the email address that you purchased the course with.
We are sorry that our subscription came as a surprise to you. It gives you access to all courses and Zoom events on our platform, which has a lot of benefits at a good price.
We have already changed the interface of our website and now you can describe both the benefits of a subscription and its payment methods even more clearly!
I'll be waiting for your response, in case you have any further questions.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Scam
Scam! I signed up for a course costing $19 but used Apple Pay not a credit card. They charged me and never sent the login. I reached out and they asked for my receipt which I promptly sent. Never heard from them again.
13 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Farrah,
I'm really sorry to hear about the trouble you've had with accessing the course.
I've checked our records and, unfortunately, I can't find any correspondence from you, whether it's through Instagram, email, or WhatsApp. This might be why we haven't been able to resolve your issue yet.
Could you please reach out to us again? You can contact us directly on WhatsApp at https://wtsp.cc/19295616550, or resend your email to hello@fullofmind.com. When you do, please include the receipt you mentioned, and we'll make sure to send you your login details right away.
We're here to help and want to ensure you get the full benefit of your course.
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Обожаю этот курс
Обожаю этот курс! Танцую уже несколько месяцев вместо утренней зарядки!
13 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Eila,
So happy to hear that you love the course! It's fantastic that you've been using it for dance instead of your morning workouts for several months. Keep enjoying and dancing your way to a great day!
Best regards,
Lina Kohl
Customer Support, Fullofmind
Potential scam - avoid!
I purchased Ouroboros course for $1.90 on the 5th Jan, never even received an email giving me access to the course, and their support team has never bothered to respond to my email. I was going to just ignore it but then today, 7 days later, they attempted to charge me $79 for a subscription, which I have never requested! Luckily for me it was declined by my bank, possibly due to insufficient funds, but now I have to worry about them attempting to take the money at a later date. Unbelievable!
12 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Ausra,
I'm sorry to hear that you didn't receive the login details for your Ouroboros course purchase. Please check your Spam folder, as emails can sometimes be redirected there. If it's not there, kindly contact us again and we'll promptly resend the login information.
Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our Terms of Service states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially.
To resolve this, please get in touch so we can cancel the subscription for you, or you can easily do it yourself in your personal account to avoid any future charges.
Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises.
You can reach us via WhatsApp at https://wtsp.cc/19295616550 or email at hello@fullofmind.com. We're here to help and ensure your experience with us is enjoyable and hassle-free.
Thank you for your understanding, and I'm here to assist you further.
Best regards,
Lina Kohl
Customer Support, Fullofmind
SCAM
SCAM -
I wish I would have read these reviews first as it is absolutely true - I purchased the Konokol class for $1.90 and have now discovered that FULLOFMIND has charged me $79. to my checking account for a "subscription" which I did NOT authorize.
I have written to their Customer Support but got a "bot" - I see a Lina Kohl has responded to previous complaints - and I do hope this can be resolved - I am prepared to take action against this deceptive organization.
12 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Paul,
I'm sorry to hear about the unexpected charge. This is not the experience we want you to have.
It looks like when you bought the Konokol class, you also included a trial subscription. If it's not canceled, it could lead to a charge according to the Terms of Service.
Unfortunately, I can’t find a single message from you, either through email, WhatsApp, or Instagram.
To sort this out and get your refund, please contact us again on WhatsApp here: https://wtsp.cc/19295616550, or email us at hello@fullofmind.com with the email you used to make the purchase. I will make sure your issue is resolved quickly.
We're working on making our website clearer about our subscription terms to avoid such issues in the future.
Thank you for reaching out, and I assure you we will resolve this as soon as possible.
Best regards,
Lina Kohl
Customer Support, Fullofmind
ordered the cacao ceremony
ordered the cacao ceremony , that is all i wanted and it said you could just order that course for 1.97 us it was ok nothing exciting, translated from another language . However next week i get an invoice for 79.00 US which in canadian is 113.00!!!!!! says i joined a membership, that was not clear, its very very scammy way to get money from people. I have had no response from the company at all, so i have gone to bank to have it reversed. BE AWARE
6 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Patricia!
We're sorry to hear about your experiences and ready to make a refund for you!
We are aware of the issue of some customers not realizing they were signing up for a subscription and getting an unexpected charge, we're sorry and we didn't mean to give you a negative experience!
Of course, we make all refunds to anyone who did get an unexpected payment.
When you bought the course there was a checkbox to add a trial subscription. We also once again specified the trial conditions on the pages after the purchase and sent an email about trial details. And we realized that the agreement to subscription conditions was still unclear for some people.
We stopped the sales experience that was misleading you.
We would be happy to show you the new sales experience to get feedback later, as we don't want other customers to not understand the subscription terms as well.
Unfortunately, I can’t find a single message from you, either in email, or on Instagram, or on WhatsApp.
I requested your data through Trustpilot to make a refund for you.
For refunds, please message us on WhatsApp – https://wtsp.cc/19295616550
OR email us again (hello@fullofmind.com) from the email address that you purchased the course with and I'll make sure you get a refund.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Scammers!!! Don't touch it!
Scammers. 79$ charged. Trying to get it back now.
9 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Laura,
We are sorry that you had an unexpected payment and were not aware of your subscription.
We don't write off money just like that. Apparently, you also chose a trial subscription when you purchased the course and agreed to a full subscription after the trial period. Therefore, you were charged according to the terms of the contract.
Now we are doing everything to make the trial offer even more obvious so that such situations do not arise. We want the best user experience for our customers.
Soon we will be ready to invite you to see a new, more attractive and understandable purchasing interface.
For refunds, please message us on WhatsApp – https://wtsp.cc/19295616550
OR email us again (hello@fullofmind.com) from the email address that you purchased the course with and I'll make sure you get a refund.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
THIEFS, LIARS AND DECEIVERS - Run far away!
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION.
These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to remove funds. I have gone as far as cancelling the card and even considering closing the bank account because they will steal from you and they will ensure you are ignored at all times. Stay away. in fact run unless you want endless problems for the rest of your life
10 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Justin,
I'm really sorry to hear about the frustration you've experienced with our platform. It's certainly not the experience we want for any of our users.
I've looked into your case, and unfortunately, I haven't been able to locate any messages from you, whether through email, Instagram, or WhatsApp.
Our Support Team is always here to help with any queries you might have, including processing refunds. For a refund, you can reach out to us directly on WhatsApp at https://wtsp.cc/19295616550, or resend an email to hello@fullofmind.com using the email address you used for your purchase. I'll personally ensure your refund is processed.
Additionally, I've requested your contact information via Trustpilot to expedite your refund.
We value our user feedback and are currently working on enhancing our site. Our goal is to make it clearer for users to know exactly what they are ordering and paying for. We're excited to soon unveil a new, user-friendly interface that we believe will greatly improve your experience with us.
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Scam!
Beware! After you buy a discounted course they charge you a $79 "monthly subscription fee" that you never agreed to.
9 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi there!
We are sorry you felt that way!
Good news, though! We're more than happy to process a refund for you.
To initiate the refund, please either send us a message on WhatsApp at https://wtsp.cc/19295616550, or email us at hello@fullofmind.com using the email address you used to purchase the course. Rest assured, I'll personally oversee your refund.
Most likely you also chose a trial subscription when you purchased the course, so there was a post-trial charge for the month of subscription.
We care about our users and want your experience of using our platform to be a positive one.
Soon we will be even more clear about the terms and conditions of both trial and regular subscriptions and we will be sure to share it with our customers.
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Scammers
Scammers! They have a hidden fee and subscription of 79.
And also the course is just a few short videos that you can find better on internet. Don't bother to pay for it!!
9 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Anita,
We are sorry that you are unhappy with our platform.
We care very much about our users, so you can write to us in support again and we will definitely figure out what we can do with your course that did not suit you.
You don't have to worry, your subscription is disabled. There was no payment for the subscription from your card. Only the course was purchased on your account.
We are making improvements to our platform every day. For example, now we are upgrading the interface so that our users have no questions about prices and are satisfied with their content viewing experience.
Soon we will invite everyone to interact with the new version of the purchasing experience and the improved personal account. User feedback, including yours, will also be very valuable to us.
If you have additional questions or we can make your user experience better, please write to us in support.
Support Team WhatsApp – https://wtsp.cc/19295616550
Support Team Email – hello@fullofmind.com
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Scammers!!
Scammers!!! They have a hidden fee and subscription of 79$ and they won't reply to refunding emails.
Let's all contact Stripe (their payment processor) and report this scamming business!
Let's also contact all the teachers and inform them that their content is on a scamming platform!
A group has been created on Facebook
(Full Of Mind Scam) - let's unite there and do something about them asap!
7.01.2024
7 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Saltanat,
We are sorry that you had a negative experience on our platform.
Your refund has already been completed and the money has been returned to you.
Thanks for sharing your experience using our platform. We have already improved our website and changed the purchasing process to make the pricing clearer to the customer.
The system indicates that you also clicked the checkbox on the course page to add a trial subscription to the purchase of your course. According to the terms of the agreement, after the end of your trial subscription, you pay for a month of subscription. That's why the automatic payment was processed.
But, as I said above, your refund has already been made. We always issue refunds for all unwanted payments.
Anyway, I hope you enjoy your course.
If you have additional questions or still have doubts, please write to our Support Team about this, we are constantly improving our service and your opinion will be useful to us.
Please message us on WhatsApp – https://wtsp.cc/19295616550
OR email us again (hello@fullofmind.com) from the email address with which you purchased the course.
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Pas på!!! Svindel!
Pas på!!!
Jeg har købt et kurs for 12$ og 3 dage efter har de hævet 79$ ekstra.
8 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi there!
I'm sorry to hear that you were unaware of your subscription. It seems you might have also opted for a trial subscription when you purchased your course. As per our Terms of Service, after the trial period, an automatic payment for a monthly subscription is processed, giving access to all our courses.
Please get in touch with us so we can arrange a refund for you. You can contact us via WhatsApp at https://wtsp.cc/19295616550 or email us at hello@fullofmind.com. We're here to help and ensure your experience with us is clear and positive.
Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy their subscriptions without any surprises.
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
Deceptive and sketchy
They bundle in a "free trial" when you buy anything, they later charge you more than $70 after tricking you with a $3 offer on a course. Scam, deceptive, terrible practice.
7 janvier 2024
Avis spontané
Réponse de Fullofmind
Hi Julian,
We are sorry you were unaware of your subscription.
I see that there are no requests In our messaging system from you either by email, WhatsApp, or Instagram.
Regarding the $79 charge, it seems that a trial subscription was added to your course purchase. Our policy states that after a trial period ends, an automatic payment for a monthly subscription is processed. I apologize if this wasn't clear initially.
To resolve this, please get in touch so we can cancel the subscription for you, or you can easily do it yourself in your personal account to avoid any future charges.
Also, I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our users to fully understand and enjoy their subscriptions without any surprises.
You can reach us via WhatsApp at https://wtsp.cc/19295616550 or email at hello@fullofmind.com. We're here to help!
Thank you for your understanding, and I'm here to assist you further.
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
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