Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Furniture Hut is a UK-based online store that offers a wide range of furniture for every room in your home. Whether you need a sofa, a dining table, a side table, a dressing table, a bed, or an arm chair, we have something for you. Our furniture is stylish, comfortable, and affordable. We deliver to your doorstep and offer easy returns and exchanges. At Furniture Hut, we believe that your home should reflect your personality and taste. That’s why we are always updating our collection with the latest trends and designs. Browse our website today and find your perfect furniture!
Royaume-Uni
3,7
11 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dan excellent and really helpful. Furnature looks great and amazing quality. Dan helped whilst he was fitting the cupboard to fix the kit hen doors that was hanging off for more than 3 years. Really great
I purchased a shoe cabinet, only to find that it doesn't fit standard size shoes. This product design flaw makes the cabinet practically useless.
My attempt to return the item was met with a difficult refund policy and unhelpful customer service. Despite the product being unfit for its intended purpose, the staff was unwilling to offer a straightforward solution.
This lack of support and a flawed product has left me deeply dissatisfied with my purchase. I would caution others to be aware of their restrictive return policies and the potential for a poor customer experience.
I ordered 3 days ago 26th August and received a confirmation email but have not heard since. Delivery was estimated 29-30 August. On their website it states delivery is 3-5 working days.
I have emailed the company asking when will the order be dispatched but I have had no response.
I ordered a table and chairs from this company and received excellent service. A problem occurred with delivery but was quickly resolved. Also, a chair leg was cracked, photos were sent to furniture hub and within a couple of days another was sent. The person with whom I spoke to was extremely polite and helpful.
Thank you to all staff members including office staff. 🙏🏻
Would definitely recommend, easy too order and great communication, quick and easy delivery, good quality wardrobes, wrapped well too avoid movement or damage, already assembled and on wheels too make life so much easier, polite delivery men that keep me updated and placed in the rooms I wanted, all round good experience, Thankyou!
Awful, £200 product covered in oxidisation and no way of contacting anyone there!
Réponse de Furniture Hut
Dear Customer,
I wanted to personally address the recent review you left for your Furniture Hut order. Upon reviewing our email and live chat records, I couldn't find any communication from you. I wanted to confirm whether the review was left in error, as we are committed to ensuring every customer has a positive experience with us.
As a small business, a 1-star review can significantly impact us, especially when we haven't had the chance to address and resolve any concerns you may have had. We value your feedback tremendously and are eager to make things right for you.
If there was a misunderstanding or if you have further details to share about your experience, kindly reach out to us by emailing cs@furniturehut.co.uk or using the live chat feature on our website. I have also sent a follow-up email to you, which you can reply to directly.
Thank you for your understanding and I look forward to hearing from you soon.
Warm regards,
Alice
Floating shelf unit was easy to order from the website. The item was delivered promptly and was well packed so arrived in excellent condition. The unit looked great and was heavier than I expected which was great.
Overall, a great experience.
Réponse de Furniture Hut
Thank you for your great feedback! 😊 We're delighted that the shelf unit met your needs and expectations. If you ever require further assistance or have more feedback, please feel free to reach out!
Many thanks,
Sophie
Great desk for a small space. Arrived very quickly and easy to assemble. Very sturdy and looks solid having a drawer is very useful. Would recommend .
Réponse de Furniture Hut
Thank you for your great feedback! 😊 We're delighted that the desk met your needs and expectations. If you ever require further assistance or have more feedback, please feel free to reach out. We appreciate your recommendation!
Many thanks,
Sophie
We ordered a pair of bedside tables. Unfortunately they did not work for us.
I spoke to Alice who was incredibly helpful and organised collection and refund efficiently.
Would definitely recommend.
Réponse de Furniture Hut
Dear Susan,
Thank you ever so much for your kind words! 😊 We're delighted to hear that Alice made the returns process smooth for you. We look forward to assisting you again and making your next experience even more delightful!
Many thanks,
Sophie
I bought a coffee table from Furniture Hut. It was delivered very quick and is better than I expected.
I know where I'll be shopping for furniture in future!
Réponse de Furniture Hut
Hi Teren,
Thank you for your wonderful review. We're delighted to hear about your great experience. Your support means a lot and motivates us to provide excellent service and quality furniture. If you ever have more feedback or need assistance in the future, please feel free to get in touch.
Best regards,
Alice
Ordered a media unit on Sunday which was delivered Tuesday! Amazing service especially Alice who kept me updated.
Réponse de Furniture Hut
Hi Gary,
We greatly appreciate your positive review. It's encouraging to know you had a good experience. Your support is important to us and motivates us to maintain excellent service and quality furniture. Should you ever have more feedback or require assistance in the future, please don't hesitate to reach out.
Kind regards,
Sophie
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
